IT Help Desk Technician
Job Description
Intermediate IT Help Desk support focused on Windows troubleshooting and client-ready technical solutions in Colorado Springs.
Responsibilities
- Handle trouble tickets submitted via email or phone
- Respond to customer requests in a timely manner while maintaining SLA expectations
- Schedule and coordinate preventative maintenance
- Collaborate with clients to deliver technical solutions for a range of problems
- Track all trouble tickets through to resolution
- Document outcomes with well written communication
- Install, modify, and repair computer hardware and software
- Monitor network nodes
- Perform system backups
- Maintain anti-virus and other relevant systems
Requirements
- Ability to lift at least 50+ pounds
- Organized approach with well oral and written communications
- Professional attitude
- Self-motivated, able to work alone without constant supervision
- Business casual attire
- Reliable transportation required (travel to clients at times)
- High school or equivalent (preferred)
- Help desk experience (1 year preferred)
- Windows experience (1 year preferred)
Technologies
- Microsoft Windows 7, Windows 8, Windows 10, Windows 11 Professional
- Office 365
- Microsoft Office 2013, 2016, 2019
- Microsoft Server 2008, 2012, 2016, 2019
- Microsoft Active Directory, Group Policy
- Microsoft Exchange
- File Server, Print Server
- Azure
Schedule
- Full Time
- Monday through Friday to start
- Sunday through Thursday after November
Pay and Compensation
- $18.00 to $22.00 per hour
- Bi-monthly pay
- Paid Time Off available after 120 days
- Regular opportunities for advancement and bonuses
Benefits
- Health Insurance
- Dental Insurance
- Vision Insurance
- Life Insurance
- Short Term Disability
- Matching 401(k)
- Pre-tax deductions (Section 125)
- Direct Deposit
- 401(k) matching
- Flexible schedule
- Paid time off
- Retirement plan
Work Location: In person
Location: Colorado Springs, CO (onsite)
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