IT Help Desk Technician I

BKF offers a competitive compensation package and a robust benefits plan designed to support your growth in IT support. This on-site role in San Jose, CA pays between $23.00 and $30.00 per hour (paid bi-weekly) and includes profit sharing and a 401(k). Medical, dental, and vision coverage, generous paid time off, nine paid holidays, flexible scheduling, and opportunities for education reimbursement plus paid professional dues reflect our commitment to balance, learning, and career development.

Responsibilities

• Be the initial point of contact for staff seeking technical assistance.
• Diagnose and resolve hardware, software, and network issues through phone, email, and on-site support.
• Install, configure, and roll out computer systems, peripherals, and software applications.
• Assist users with application problems and provide guidance on using software effectively.
• Track IT assets and verify software licensing to maintain inventory accuracy.
• Record and manage support requests in the help desk system from intake to resolution.
• Deliver basic IT training to staff on new technologies.
• Collaborate with senior IT staff to resolve advanced issues and contribute to IT projects.
• Support IT initiatives and projects as assigned.

Requirements

• An associate degree in Information Technology, Computer Science, or a related field is preferred; equivalent work experience will be considered.
• 1-2 years of experience in an IT support or help desk role.
• Fundamental knowledge of computer hardware, software, and networking.
• Familiarity with Windows operating systems and Microsoft Office applications.
• Excellent communication skills with a strong customer-service orientation.
• Strong problem-solving abilities and the ability to stay calm under pressure.
• Capability to work independently and as part of a team.
• Availability to work onsite and assist during emergencies or after hours as needed.
• Willingness to travel to various office locations and other job sites as required.

Physical Demands

• Regularly communicate verbally and operate various IT devices; listening and speaking are essential.
• Occasional lifting of equipment up to 40 pounds may be required.

Work Conditions

• The role is primarily performed in an office environment with frequent travel to other office locations for technical support.
• Routine office hours with flexibility needed for after-hours support during critical incidents or system upgrades.