IT Help Desk Tier 1

The People Concern is hiring for an on-site Tier 1 IT Help Desk role in Los Angeles, CA. In this position, you will support everyday technology needs for employees by troubleshooting hardware, software, and connectivity issues, while helping ensure service requests are handled in a timely manner.

You will work at the intersection of field and office support, assisting users in person and also coordinating help by phone or email. The role includes hands-on setup and verification of equipment, as well as the documentation and routing of requests so the right solutions reach the right people quickly.

Key Responsibilities

• Diagnose and resolve technical hardware and software issues, including network, printer, cameras, telephones, and/or server support by asking targeted questions to understand the problem.
• Set up workstations by installing computers and required peripheral devices.
• Install and configure company-approved software and functions according to provided specifications.
• Provide daily operations and systems support to employees in person, via phone, or email.
• Troubleshoot hardware and software problems in person, remotely, and by phone.
• Verify that hardware and software components are functioning properly.
• Follow up with users to confirm resolution of issues.
• Identify situations requiring urgent attention and escalate them as needed.
• Inform management of recurring problems.
• Log all help desk interactions, track and route requests, document resolutions, and redirect issues to the correct resource.
• Research questions using available information resources to support faster troubleshooting.
• Stay current on system information, changes, and updates.
• Drive to multiple locations to serve and assist.

Requirements

• CompTIA A+ Certification
• High School Diploma or GED (or equivalent)
• Valid CA Driver's license, reliable auto insurance, and an acceptable driving record

Technologies

• CompTIA A+
• Microsoft applications

Work Environment

• Combination of field and office environment
• Regularly required to sit, stand, and bend; occasionally lift or carry up to 35 lbs
• On occasion, walk or drive to different local sites
• May require working in busy and loud environments
• Exposure to elements such as cold, heat, dust, noise, and odor
• May need to bend, stoop, twist, and sit throughout the day

Expected Behaviors of All Staff

• Act as a role model
• Demonstrate a sense of responsibility
• Continuously learn and improve
• Acknowledge your own areas of improvement
• Hear and provide honest, specific, and direct feedback
• Create an environment where everyone is welcomed, valued, and respected
• Collaborate

Benefits

• Medical Insurance
• Vision Insurance
• Dental Insurance
• Life Insurance
• 403(b) Retirement plan
• Employee Assistance Program (EAP)
• Paid Holidays
• Paid Vacation Days
• Paid Sick Days
• TELUS Health
• Flexible Spending Account (FSA)
• Basic Life / Accidental Death & Dismemberment (AD&D)
• Voluntary Short- and Long-Term Disability
• Voluntary Pet Insurance
• Corporate Discounts: Discounts on Hotels, Theme Parks, Concerts, Movies, Restaurants & More
• The People Concern University & Certificates

Compensation: USD 25 - 29 per hour. Education: High School Diploma or GED. Location: Los Angeles, CA (onsite).