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RPM Technologies, LLC

IT Service Desk Tier II Technician

RPM Technologies, LLC
Indianapolis, IN $45k - $55k/yr Full time Posted 7d ago
Active Directory Customer Support End User Support Hardware Support Help Desk Support Identity and Access Management Information Technology (IT) IT Services Office 365 Onsite Phone Support Technical Support Windows Windows Support
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Job Description

RPM Technologies, LLC is hiring an IT Service Desk Tier II Technician to support multiple clients from the Indianapolis, IN office. This onsite role focuses on desk side and help desk support, with hands-on troubleshooting and user account management across common Microsoft and networking technologies.

You will work primarily with Windows 10 and Office 365 environments, assisting end users with issues that range from hardware and software faults to account and access setup. The position also includes local travel to and from the downtown Indianapolis office, along with the ability to perform standard deskside support tasks.

Responsibilities

  • Install, configure, and administer MS Windows 10 laptops and desktops
  • Troubleshoot hardware and software problems
  • Support Office 365 applications, including OneDrive and Sharepoint
  • Handle user account management, including Active Directory, O365 account, and MFA
  • Set up, manage, and support VoIP phones
  • Apply basic knowledge of computer networking, including TCP/IP, DNS, and WiFi

Requirements

  • 2+ years of help desk or desk side support experience
  • Experience working with multiple clients and diverse environments
  • Team-oriented, detail-oriented, flexible, and able to meet established deadlines
  • Strong communication and customer service skills
  • High School Diploma or G.E.D. required
  • Any MS Windows 7 or 10 certification preferred
  • A+ Certification
  • Ability to pass a criminal background check
  • Ability to lift computers (up to 40 lbs) and perform deskside support tasks
  • Ability to complete local travel to and from the downtown Indianapolis office; must have a valid driver’s license and auto insurance

Technology Stack

  • MS Windows 10
  • Office 365 (OneDrive, Sharepoint)
  • Active Directory and O365 account
  • MFA
  • VoIP phones
  • TCP/IP, DNS, WiFi

Compensation and Schedule

  • Location: Indianapolis, IN (onsite)
  • Job type: Full-time
  • Salary: USD 45,000 - 55,000 per year

Benefits

  • 401(k)
  • 401(k) matching
  • Dental insurance
  • Health insurance
  • Life insurance
  • Paid time off
  • Referral program
  • Vision insurance

Education

  • Course training or a degree in Information Technology or a related field preferred

Experience: Help desk experience (1 year preferred) and Windows experience (1 year preferred).

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