IT Support Specialist I

Prime Healthcare Management Inc is seeking an IT Support Specialist I to bolster its on-site IT support in Des Plaines, Illinois. The role centers on telephone helpdesk assistance, tier-one hardware and software support, and meticulous incident documentation, with coordination across technicians to keep systems running smoothly in a healthcare setting.

Location

Des Plaines, IL (onsite)

Compensation

USD 17 - 23 per hour

Education

High School Diploma

Summary

IT Support Specialist I at Prime Healthcare Management Inc provides telephone helpdesk support, tier-one hardware/software assistance, and incident documentation while coordinating with technicians.

Responsibilities

• Provides telephone support for helpdesk and all associated processes.
• Provides tier one IT support for hardware and software applications.
• Utilizes help desk software to keep an accurate account of all incoming calls.
• Documents all incidents and routes calls, notifying technicians of any critical situation requiring immediate attention based on priority.
• Maintains the proper skills necessary to interface with a variety of users regarding specific problems.
• Advises the Director/Manager of any issues that may affect the Information Services department.

Requirements

• Work experience in help desk activities using a help desk software application
• Knowledge of E-Mail system fundamentals
• Understanding of network concepts (TCP/IP, MS/NT)
• Familiar with internet and WEB browser concepts
• High School Diploma required for all new hires starting 4/1/14

Technologies

• Outlook
• MS Office
• Active Directory
• Help desk software

Benefits

• Paid time off
• 401K retirement plan
• medical coverage
• dental coverage
• vision coverage
• tuition reimbursement
• voluntary benefit options

Overview

Prime Healthcare is an award-winning health system headquartered in Ontario, California. Prime Healthcare operates 54 hospitals and has more than 360 outpatient locations in 15 states providing more than 3.0million patient visits annually. It is one of the nation's leading health systems with over 60,000 employees and physicians. Twenty-one of the Prime Healthcare hospitals are members of the Prime Healthcare Foundation, a 501(c)(3) not-for-profit public charity. Prime Healthcare is actively see

Pay Transparency

Prime Healthcare offers competitive compensation and a comprehensive benefits package that provides employees the flexibility to tailor benefits according to their individual needs. Our Total Rewards package includes, but is not limited to, paid time off, a 401K retirement plan, medical, dental, and vision coverage, tuition reimbursement, and many more voluntary benefit options. A reasonable compensation estimate for this role, which includes estimated wages, benefits, and other forms of compens

Employment Status

Full Time

Shift: Variable

Equal Employment Opportunity

Company is an equal employment opportunity employer. Company prohibits discrimination against any applicant or employee based on race, color, sex, sexual orientation, gender identity, religion, national origin, age (subject to applicable law), disability, military status, genetic information or any other basis protected by applicable federal, state, or local laws. The Company also prohibits harassment of applicants or employees based on any of these protected categories. Know Your Rights: https: