Support end users with reliable onsite and remote help across multiple Florida locations.

Onsite and remote support: Provide technical assistance to end users across several Florida locations
Break-fix and setup: Install, configure, maintain, and troubleshoot computer systems, hardware, software, printers, and network devices
Network troubleshooting: Support basic issues involving LAN/WAN connectivity, Wi-Fi, and structured cabling
Ticketing and documentation: Record technical issues, resolutions, and service activity accurately in ticketing systems
Statewide travel: Travel throughout Florida to support acquisitions, new site launches, and ongoing operational needs
Customer-focused service: Deliver professional, timely, customer-centric support aligned with Apex standards
Maintenance support: Assist with basic system maintenance and IT infrastructure support initiatives

Travel-ready: Ability and willingness to travel throughout Florida; valid driver’s license and reliable transportation required
Adaptable schedule: Flexibility to support multiple sites in a dynamic, fast-paced environment
Physical capability: Ability to lift and move IT equipment as necessary
Continuous learning: Willingness to continuously learn and adapt to new technologies
Relevant experience: Prior IT support, help desk, or technical support experience required
Tooling: Experience using ticketing systems and remote support tools
Software environment: Working knowledge of Windows operating systems and common business software applications
IT fundamentals: Familiarity with computer hardware, peripherals, and foundational networking concepts
Core skills: Strong troubleshooting, problem-solving, and communication skills
Collaboration: Ability to work independently in the field while collaborating effectively with the broader IT team

IT Support Help Desk

Orlando, FL: Southeast Region (Travel Required Statewide)
Work type: Full-Time
Reports to: Director of Operations

Job Description