IT Tech Support Analyst I

Harris Health is hiring an IT Tech Support Analyst I to support day-to-day Information Technology operations across the Harris Health system. This full-time, onsite role helps keep hardware and software working properly through the IT Customer Service Center, with an emphasis on representing operational interests for assigned functional areas.

What you’ll do

• Represent the operational interests of assigned functional areas in the Information Technology Department’s daily operations.
• Support the hardware and software deployed across Harris Health through the IT Customer Service Center.

Required qualifications

• Two (2) year degree/certificate from a recognized computer maintenance technical school or equivalent work experience.
• 4 years within I.T.
• Three (3) years experience in an IT Service Call Center environment.
• One (1) year experience providing remote support for Desktop OS and network infrastructure.
• Exceptional verbal communication skills, including heavy public contact and strong public speaking ability.
• Writing / composing skills for correspondence and reports.
• Analytical skills including experience with CRT/LCD, design, mathematics, research, and PC support.
• Proficiency with MS Word, MS Excel, and MS Access.

Preferred certifications

• Microsoft Certified Desktop Support Technician (MCDST)
• Microsoft Certified IT Professional (MCITP)
• HDI Desktop Support Technician (HDI-DST)
• HDI Support Center Analyst (HDI-SCA)

Role details

• Career area: Information Technology
• Position type: Full Time
• Pay: $27.51 - $35.08 (hourly)
• Location: Administration Fournace Place, Bellaire, TX 77401, United States (onsite)
• Job ID: 181919

Work schedule and special requirements

• Work schedule: Weekends, Holidays, Flexible, On-Call, eligible for Telecommute
• Bilingual skills required: No

Technologies you may work with

• Microsoft Certified Desktop Support Technician (MCDST)
• Microsoft Certified IT Professional (MCITP)
• HDI Desktop Support Technician (HDI-DST)
• HDI Support Center Analyst (HDI-SCA)
• CRT/LCD, PC, MS Word, MS Excel, MS Access