Technical Support Analyst I

Foothills Park & Recreation District supports staff with a role built for meaningful, everyday impact across the District’s technology. This onsite Technical Support Analyst I position in Littleton, CO includes a clear focus on keeping communication systems and computer environments running smoothly, along with benefits designed to support your health, time, and long-term planning.

Compensation: USD 48,612 - 69,998 per year. Experience: 2 years minimum. Education: Associate’s degree in Computer Science or a related field.

What you’ll do

You serve as a key technical resource for District staff, handling requests and resolving issues efficiently to minimize downtime for end users. The work includes troubleshooting, maintenance, and deployment activities across computers, software, accounts, and core systems.

• Act as the first point of contact by monitoring and answering the helpdesk phone during business hours and responding to inquiries.
• Provide remote and onsite troubleshooting and instruction, analyzing problems and recommending solutions that support effective system operation.
• Support the District’s hybrid Microsoft 365 tenant and other SaaS applications.
• Perform day-to-day maintenance by installing, configuring, relocating, troubleshooting, and repairing computer equipment and software issues.
• Create user network and email accounts; troubleshoot issues related to accounts, network rights, and hardware.
• Image and deploy workstations and laptops as needed, and install additional approved software.
• Maintain and troubleshoot copiers, printers, and other peripherals, including locating and relocating PCs and related hardware.
• Install, terminate, and troubleshoot structured cable as required.
• In the absence of the Technical Support Analyst II and/or IT Manager, assist with network and systems monitoring and general server maintenance.
• Complete basic network configuration tasks (such as port configuration) as assigned.
• Participate in an on-call rotation by responding to after-hours emergencies.
• Maintain records for software, hardware (loaned and permanently installed), maintenance schedules, and licensing to support IS operations and compliance.
• Assist with creating digitally accessible content using standard office tools (Word, Excel, Outlook, PowerPoint, Adobe Acrobat).
• Stay current on technologies used by the District and demonstrate mastery in software usage, including the ability to teach others.
• Maintain regular, reliable, punctual attendance.

What you bring

• Associate’s degree in Computer Science or related field and two (2) years of work experience in computer hardware and software repair and maintenance, network/system administration, or an equivalent combination.
• High-level knowledge of computer hardware and software, including Windows Operating Systems and Microsoft 365.
• Working knowledge of the TCP/IP protocol suite.
• Ability to troubleshoot network and wireless issues affecting laptops and portable devices.
• Working knowledge of Microsoft Windows Server operating systems, including Active Directory and user/computer management.
• Ability to work with remote monitoring and management tools for desktop patching and reporting.
• Knowledge of printers (directly connected or network) and peripherals such as scanners and multifunction devices (scanner/fax/copier/printer).
• Valid Driver’s License, and ability to be insurable by the District carrier.
• Proficiency with core office applications including Word, Excel, and Outlook, plus knowledge of computer systems, printers, and networks.

Useful skills (preferred)

• Basic knowledge of VoIP phone systems/phones.
• Basic knowledge of virtual environments.
• Experience with Exchange online (hybrid) mailbox/user administration.
• Experience and basic knowledge of Group Policy.
• Basic knowledge of Entra ID, Office 365, OneDrive, SharePoint, and Microsoft Teams.
• Understanding and ability to apply digital accessibility concepts and WCAG requirements.

Benefits

• Medical, dental & vision insurance
• Paid Time-Off (vacation, personal & sick time) equates to 4+ weeks/year
• 8 paid holidays + 1 floating holiday per year
• FREE use of recreation/fitness centers, swimming pools, and the ice arena
• FREE or discounted fitness classes
• Golf green fee discounts and free driving range use
• Discounts on childcare and other classes/programs
• 100% paid Term Life Insurance and AD&D
• 401(k) with annual District discretionary contribution
• Flexible Spending Account (medical and/or dependent care)
• Voluntary Term Life Insurance available
• Long-Term and Short-Term Disability insurances available
• Wellness Program with options to earn additional personal time or a medical insurance discount
• Tuition Reimbursement program

Working environment & physical requirements

• Most work is performed indoors in a busy office environment with noise and interruptions.
• Occasional conditions include noise, fumes, odors, and dust.
• Ability to drive between locations and occasionally transport supplies.
• Ability to frequently sit and occasionally walk, stand, bend, kneel, stoop, reach, and lift, push, or pull.
• Manual dexterity to operate a PC and other office equipment.
• Ability to communicate via telephone and face-to-face.
• Vision requirements include near and far acuity, depth perception, and color vision.
• Ability to lift/move 50 pounds unassisted and lift/move up to 100 pounds with assistance.