IT Help Desk Technician

Support day-to-day employee technology needs while keeping IT systems secure, reliable, and accessible in a Boston onsite environment.

Responsibilities

• Deliver day-to-day technical support to employees, keeping company IT systems, hardware, software, and network infrastructure operational, secure, and accessible.
• Diagnose, troubleshoot, and resolve hardware, software, network, and connectivity issues in a timely, efficient manner.
• Install, configure, maintain, and upgrade computers, peripherals, operating systems, and business applications.
• Monitor system performance, identify potential issues, and implement solutions to maintain reliability and minimize downtime.
• Support configuration and troubleshooting of network equipment, including switches, routers, firewalls, wireless controllers, and access points.
• Assist with user account administration, access permissions, and system configurations using Active Directory and Group Policy.
• Provide technical support for Microsoft Windows environments, Microsoft Office, Exchange Server, and remote desktop services.
• Collaborate with local and global IT teams to troubleshoot complex issues, coordinate resolutions, and support IT initiatives.
• Document technical issues, resolutions, system configurations, and troubleshooting procedures for accurate IT support records.
• Assist with system updates, preventive maintenance, and IT infrastructure improvements.
• Stay current on emerging technologies, cybersecurity practices, and industry trends to support continuous improvement.
• Maintain strict confidentiality and protect sensitive company, employee, and business information.

Requirements

• Associate degree in Information Technology, Computer Science, Computer Systems, or related field (preferred).
• Minimum 2 years of experience in IT support, technical support, field support, or a help desk environment (required).
• Hands-on experience installing, configuring, maintaining, and troubleshooting computer hardware, software, and operating systems.
• Proficiency in Microsoft Windows, Microsoft Office, and Microsoft Exchange Server.
• Experience supporting Active Directory, Group Policy, virtualization technologies, and Terminal Server/Remote Desktop Services.
• Working knowledge of networking fundamentals, including TCP/IP (IPv4), routing, and network connectivity.
• Experience configuring and troubleshooting network devices, including switches, routers, firewalls, wireless controllers, and access points.
• MCSA certification required.
• MCSE certification preferred.
• CCNA certification preferred.
• Strong analytical and technical troubleshooting skills to identify and resolve issues efficiently.
• Excellent organizational and time-management skills; ability to prioritize multiple requests in a fast-paced environment.
• Strong verbal and written communication with a customer-focused support approach.
• Ability to collaborate effectively with local and global IT teams while working independently when needed.
• Adaptability and willingness to learn new technologies, systems, and processes.
• Flexibility to work varying shifts, including nights, weekends, and holidays, based on operational needs.

Technologies

• Microsoft Windows
• Microsoft Office
• Microsoft Exchange Server
• Remote desktop services
• Active Directory
• Group Policy
• Virtualization technologies
• Terminal Server
• Remote Desktop Services
• TCP/IP (IPv4)
• Switches
• Routers
• Firewalls
• Wireless controllers
• Access points
• MCSA
• MCSE
• CCNA

Benefits

• Pay Range: $30.00–$37.00 per hour.
• Complimentary daily meals, including breakfast, lunch, and dinner.
• Medical, dental, and vision insurance, plus a 401(k) plan for eligible full-time employees.
• Career development and advancement opportunities nationally and internationally.
• Work with a globally recognized leader in luxury gourmet entertainment and hospitality, with exposure to world-class events and operations.
• Dynamic, innovative work environment encouraging creativity, collaboration, and continuous improvement.