IT Technical Support I

Support an airport development program in Los Angeles by delivering hands-on help desk and desktop support across devices, software, and network connectivity.

Responsibilities

• Handle day-to-day IT help desk requests and respond to technical support tickets
• Troubleshoot issues across computer hardware, software, and network connectivity
• Install, configure, and maintain Windows 10 and Windows 11 computers and required applications
• Support Microsoft 365 applications, including Outlook, Teams, OneDrive, Word, and Excel
• Track and manage IT service requests using Freshdesk, ServiceNow, or similar ticketing systems
• Assist with employee onboarding and offboarding, including computer setup and access requests
• Troubleshoot connectivity across LAN/WAN, Wi-Fi, VPN, and related network problems
• Set up and relocate IT equipment at various airport locations
• Document technical issues, communicate status updates, and escalate complex problems when needed
• Provide basic IT training and technical assistance to employees

Requirements

• Hands-on experience providing IT help desk or desktop technical support
• Strong troubleshooting skills with PCs, hardware components, and Windows operating systems
• Working knowledge of Microsoft 365 applications
• Familiarity with network troubleshooting, including LAN/WAN, Wi-Fi, and VPN connectivity
• Experience with IT ticketing systems such as Freshdesk or ServiceNow
• Ability to install, configure, and maintain computer hardware and software
• Bachelor’s degree in Computer Science or a related field preferred, or 5+ years of equivalent professional experience
• Relevant IT certifications are a plus
• Strong communication and customer service skills
• Ability to explain technical issues clearly to non-technical users
• Organized and dependable with comfort working independently or as part of a team
• Ability to lift at least 40 lbs and travel between different airport work locations
• Flexibility to work different shifts when needed

Technologies

• Windows 10
• Windows 11
• Microsoft 365
• Outlook
• Teams
• OneDrive
• Word
• Excel
• Freshdesk
• ServiceNow
• LAN/WAN
• Wi-Fi
• VPN

Compensation & Location

• Location: Los Angeles, CA (onsite)
• Salary: USD 70,000 - 85,000 per year
• Minimum experience: 5 years

Benefits

• Medical, Dental & Vision: 100% employer-paid monthly premiums for employees; 50% coverage for dependents under the company-sponsored plan*
• Life Insurance: Company-paid coverage up to $50,000
• PTO: Accrues up to 80 hours per year with increased accrual based on tenure
• Sick Leave: 10 days of paid sick leave annually
• Holidays: 9 paid holidays, 2 floating holidays, and a paid day off for your BIRTHDAY!!!
• 401(k): Company match up to 4% (100% of the first 3%, 50% of the next 2%)
• Education Support: Assistance with tuition, licenses, and professional certifications
• Referral Bonus: $5,000–$10,000 depending on level of hire
• Extra Paid Leave: For jury duty, bereavement leave, and voting time for local/state/federal elections
• Client Shutdown Days: Additional paid days off when client offices are closed
• Equipment: Laptop provided as needed
• Cell Phone Stipend: $100 monthly stipend for eligible roles

Why Join The Greenridge Group

• Contribute to impactful public sector projects as a trusted leader
• Support meaningful work shaping safe, modern, high-quality school environments
• Join a team focused on public infrastructure excellence