IT Technical Support I

Onsite in Los Angeles, CA

O2EPCM, Inc. dba O2 Engineering, Projects & Construction Management offers a structured IT support environment focused on clear processes, responsive incident handling, and hands-on ownership of hardware, software, and helpdesk requests for the Airport Development Group. This role follows established procedures to troubleshoot, coordinate, and resolve systems and hardware incidents, with support that spans onboarding and offboarding, deployments and relocations across the airport footprint, and event support.

What You’ll Do

• Respond to incoming customer emails to the Help Desk.
• Use established procedures to diagnose and troubleshoot system issues.
• Analyze, determine, and document production outages/incidents.
• Assess severity, impact, and incident nature, escalating when needed.
• Communicate clearly with team members to coordinate resolutions.
• Submit tickets for new service or applications requests in Freshdesk and IT Service-Now (and other related tracking applications).
• Complete onboarding and offboarding for staff being mobilized or demobilized.
• Perform hardware and software installations, including support activities tied to deployments.
• Support deployments and relocations of staff across various locations within the airport footprint.
• Provide IT support at division-wide sponsored events.
• Provide on-the-job training to new department staff and deliver computer orientation to new hires.

Hardware, Networking, and Windows Experience Needed

• Diagnose and resolve PC hardware component failures including motherboards, power supplies, memory, and storage devices.
• Handle upgrades, replacements, and configurations.
• Troubleshoot common LAN/WAN issues, including cabling faults, switch/router configuration errors, and IP conflict resolution.
• Address connectivity and performance concerns involving wireless networks and VPN issues.
• Install, configure, and administer Windows 10 and Windows 11, including applying security patches, system updates, and driver updates.

Microsoft Office 365 and Collaboration Support

• Deploy, troubleshoot, and provide user support for Microsoft Office and Microsoft 365 environments.
• Support core productivity tools: Word, Excel, PowerPoint, and Outlook.
• Support collaboration and integration tools including OneDrive and Teams.

Tools You’ll Work With

Freshdesk, IT Service-Now, Windows 10, Windows 11, Microsoft Office 365, Microsoft Office, Word, Excel, PowerPoint, Outlook, OneDrive, Teams, LAN, WAN, VPN

Compensation and Benefits

$69,000 - $75,000 per year

• 100% paid base coverage (Health, Vision, & Dental insurance)
• 401(k)
• Paid Holidays
• Paid Sick
• Paid Vacation
• EAP - Employee Assistance Program

Requirements

• 5+ years of experience
• Must be able to lift at least 40 lbs.
• Ability to organize short and long-term tasks and communicate task status with clients and management.
• Effective oral and written communication, including the ability to explain complex issues to a non-technical audience.
• Ability to work with others and coordinate with team members.
• Self-starter with a results-driven focus.
• Capability to assume additional responsibilities.
• Demonstrated experience managing data coordination and conversion projects.
• Bachelor’s degree in computer science or related field is preferred (or equivalent job experience of 5 years or more).
• Relevant Professional Licensure & Certifications are preferred.

Additional Notes

• May assume other duties as required/needed.
• May be required to work various shifts as needed.
• Must be able to travel to different sites on campus to provide technical support.
• If moving forward in the submission process, you will be asked to provide: most updated resume, certifications or licenses obtained, 3-4 professional references, and a project list with values, dates, and company for any projects worked.