IT Tech Support
Job Description
Runo Inc is hiring an IT Tech Support professional to support the LAX construction management team onsite in Los Angeles. This role focuses on resolving software and hardware problems, managing help desk communications, and preparing computer workstations and audio/video equipment.
Role Responsibilities
- Answer incoming calls and respond to emails to support the Help Desk operations
- Diagnose and troubleshoot software and hardware issues
- Monitor incident progress and follow up on any open tickets
- Coordinate with users to support timely issue resolution
- Set up computer workstations and audio/video and computer-related equipment
Required Qualifications
- 5 or more years of experience in IT technical support or a related field
- Strong capability in computer hardware and software troubleshooting
- Network infrastructure troubleshooting experience
- Experience with VPN troubleshooting
- Proficiency with MS Office
- Ability to lift at least 40 lbs
- Self-motivated approach to resolving issues
Technology & Tools
- MS Office
Education
Bachelor’s degree in Computer Science or a related field.
Work Location, Schedule, and Employment Type
- Location: Los Angeles, CA 90045 (in person)
- Onsite: Los Angeles, CA
- Schedule: Monday to Friday
- Job Type: Full-time
Compensation
USD 80,000 to 85,000 per year.
Benefits
- 401(k)
- Dental insurance
- Health insurance
- Paid time off
- Vision insurance
- Paid holidays
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