Junior Associate, Compliance HelpDesk

The Junior Associate, Compliance HelpDesk supports independence policy guidance and customer service for callers using automated phone and chat tools.

Responsibilities

• Manage support requests submitted through automated phone and chat channels, ensuring prompt acknowledgement and proper routing to the appropriate policy area.
• Document each interaction concisely, capturing the discussion content and the support delivered to support future reference and compliance needs.
• Build and maintain a working knowledge of Deloitte Independence policies, staying current with updates to assist callers accurately.
• Guide callers step by step through applicable policy requirements and procedures, clarifying mandatory steps and ensuring policy alignment.

Requirements

• Bachelor's degree is required.
• At least 1 year of related experience, preferably in customer support within a consumer banking environment.
• Ability to travel up to 10 percent on average, depending on client needs and assignments.
• Limited immigration sponsorship may be available.

Technologies

• Microsoft Office applications
• ServiceNow

Details

• Location: Memphis, TN onsite
• Salary: USD 42,700 - 78,600 per year