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Closed on August 18, 2026.
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Junior Associate, Compliance HelpDesk
Cloud Platforms
Customer Service
Customer Support
Data Integration
End User Support
Help Desk Support
Phone Support
ServiceNow
Servicenow
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Job Description
The Junior Associate, Compliance HelpDesk supports independence policy guidance and customer service for callers using automated phone and chat tools.
Responsibilities
- Manage support requests submitted through automated phone and chat channels, ensuring prompt acknowledgement and proper routing to the appropriate policy area.
- Document each interaction concisely, capturing the discussion content and the support delivered to support future reference and compliance needs.
- Build and maintain a working knowledge of Deloitte Independence policies, staying current with updates to assist callers accurately.
- Guide callers step by step through applicable policy requirements and procedures, clarifying mandatory steps and ensuring policy alignment.
Requirements
- Bachelor's degree is required.
- At least 1 year of related experience, preferably in customer support within a consumer banking environment.
- Ability to travel up to 10 percent on average, depending on client needs and assignments.
- Limited immigration sponsorship may be available.
Technologies
- Microsoft Office applications
- ServiceNow
Details
- Location: Memphis, TN onsite
- Salary: USD 42,700 - 78,600 per year
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