At Booz Allen, the Technical Support Specialist helps sustain Army operations by delivering reliable and secure IT services. Based onsite in Arlington, VA, you will perform hands-on troubleshooting, carry out system maintenance, and assist end users across multiple environments while coordinating with cybersecurity, network, and engineering teams to keep systems compliant and mission-ready.
Responsibilities
- Provide hands-on troubleshooting across multiple systems and support environments.
- Perform system maintenance and provide user assistance.
- Collaborate with cybersecurity, network, and engineering teams to keep systems compliant and mission-ready.
- Resolve end-user issues; support lifecycle upgrades; assist with operational exercises.
- Deliver reliable, secure, and high-quality IT services that directly impact readiness and daily operations.
Requirements
- 5+ years of experience providing Tier I or II IT support in an enterprise or DoW environment
- Experience troubleshooting Windows operating systems and common enterprise applications
- Experience with Active Directory user and group administration
- Experience maintaining ticketing workflows and document actions clearly for audit and compliance
- Knowledge of networking fundamentals, including DNS, DHCP, and TCP/IP
- Ability to resolve hardware and software issues with minimal oversight
- Ability to troubleshoot hardware, software, and network issues
- TS/SCI clearance
- Security+ CE, SSCP, CCNA-Security, or GSEC Certification
Technologies
- Windows operating systems
- Active Directory
- ServiceNow
- Remedy
Benefits
- Health benefits
- Life benefits
- Disability benefits
- Financial benefits
- Retirement benefits
- Paid leave
- Professional development
- Tuition assistance
- Work-life programs
- Dependent care
Clearance
- Applicants selected will be subject to a security investigation and may need to meet eligibility requirements for access to classified information; TS/SCI clearance is required.
Compensation
- The projected compensation range for this position is $86,800.00 to $198,000.00 (annualized USD).
- Salary at Booz Allen is determined by various factors, including location, the individual’s education, knowledge, skills, competencies, and experience, as well as contract-specific affordability and organizational requirements.
- This posting will close within 90 days from the Posting Date.
Identity Statement
As part of the hiring process, you will complete an identity verification process that leverages advanced biometrics and artificial intelligence to ensure authenticity and prevent identity fraud. You are expected to be on camera during interviews and assessments. Booz Allen may take your photo to verify identity and prevent fraud.
Candidate AI Usage Policy
AI is a part of Booz Allen's daily work and the company supports responsible use of AI tools. For candidate processes, use of artificial intelligence or other tools to assist with responses during interviews is prohibited unless permission is explicitly provided.
Work Model
Remote: If listed as remote, there may be occasions when you are required to work in person at a Booz Allen or customer facility.
Hybrid: If listed as hybrid, you will be expected to work from a Booz Allen facility frequently, in alignment with leadership expectations and the needs of the role. You may also be required to work from or visit a customer facility.
Onsite: If listed as onsite, work will primarily be performed at a Booz Allen office or customer facility, where employees will collaborate directly with colleagues and customers as required by the role.
Commitment to Non-Discrimination
All qualified applicants will receive consideration for employment without regard to disability, protected veteran status, or any other status protected by applicable law.
