Tech Support Agent-3775

Mitchell 1 Group is seeking a Technical Support Representative (Tier 1) to deliver front-line assistance for a PC-based automotive repair shop management and accounting system, Manager SE. This role is based in San Diego, CA and supports customers through telephone, email, remote computer access, and written communication, without staff supervision.

Working under minimal supervision, you will handle installation, operation, and maintenance questions while ensuring customer interactions and technical problem documentation are accurate and complete in line with departmental guidelines.

Role overview

• Provide Tier 1 technical support for the PC-based automotive repair shop management and accounting system (Manager SE).
• Support customers using telephone, email, remote access, and written communication.
• Operate without supervising staff, following department objectives and standards.

Responsibilities

• Answer customer inquiries via telephone, email, written communication, and remote computer access related to installation, operation, and maintenance of the PC-based repair shop management system.
• Accurately and completely document product-related problems in an electronic call-tracking system, following departmental guidelines.
• Keep knowledge current across PC-based software, PC hardware, and relevant industry trends.
• Maintain a polite, professional, and helpful approach while responding to customers.
• Complete other projects and assignments as needed, requested by the Client Services Manager.

Requirements

• High school diploma or equivalent.
• Previous experience supporting a PC-based business management system is preferred.
• Minimum of one year of phone support experience for PC software and hardware is preferred.
• Minimum of one year of hands-on experience working with PC hardware and Microsoft operating systems.
• Minimum of two years troubleshooting Microsoft Windows and windows-based software applications.
• Working knowledge of Microsoft network systems.
• Knowledge of basic business accounting principles is highly desirable.
• Effective written and oral communication is required.

Technologies

• Microsoft Windows
• Microsoft operating systems
• Microsoft network systems
• PC-based software
• PC hardware
• Manager SE
• Electronic call-tracking system
• windows-based software applications