Technical Support Representative

Join a part-time onsite team providing technical support for event staff and guests before and during performances.

Responsibilities

• Provide general technical assistance to front-of-house event staff and other users at events
• Troubleshoot and resolve issues with Box office and point of sale computers and printers
• Troubleshoot and resolve issues related to ticket scanners
• Troubleshoot and resolve issues related to digital signage
• Troubleshoot and resolve issues related to wireless networks
• Troubleshoot and resolve issues related to two-way radios
• Deploy and maintain Windows workstations, including software and hardware setup, configuration, and troubleshooting
• Assist users with Microsoft Office applications and other enterprise software
• Troubleshoot issues with multi-function devices (scan/copy/print), printers, and phones
• Confirm proper functioning and availability of technical equipment and report malfunctioning equipment
• Maintain and update documentation on proper procedures for use and maintenance of technical equipment
• Assist other IT staff with tasks and projects as needed (Zoom setup, Teams)

Requirements

• GED or equivalent, plus training and/or hands-on experience sufficient to perform essential job functions
• Demonstrated general hardware and software troubleshooting knowledge, including Windows workstations and/or iOS or Android devices
• Experience with helpdesk software or workflow processes
• Strong customer service mindset with the ability to collaborate with others to identify and solve issues onsite with guests
• Strong written and verbal communication skills for troubleshooting and for presenting ideas and solutions clearly
• Ability to manage multiple priorities and deadlines with excellent attention to detail

Work Schedule

• Dependent on event schedules; typically 4–10pm
• Some weekend morning/afternoons

Technologies

• Windows
• iOS
• Android
• Microsoft Office
• Zoom
• Teams

Job Details

• Location: Minneapolis, MN (onsite)
• Job type: part time
• Salary: USD 20–20 per hour
• Education: GED or equivalent

MN Orchestra Values

• Every employee is essential to the organization’s success and mission to enrich, inspire, and serve the community
• Working relationships are built on respect, confidence in one another, and a genuine desire to actively listen and collaborate
• Commitment to diversity, inclusion, and an equitable and inclusive culture