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MN Orchestra

Technical Support Representative

MN Orchestra
Minneapolis, MN $20 - $20/hr Part time Posted 4h ago
Application Support Av Support Customer Support End User Support Hardware Support Help Desk Support Information Technology (IT) IT Services Network Support Onsite Technical Support Windows
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Job Description

Join a part-time onsite team providing technical support for event staff and guests before and during performances.

Responsibilities

  • Provide general technical assistance to front-of-house event staff and other users at events
  • Troubleshoot and resolve issues with Box office and point of sale computers and printers
  • Troubleshoot and resolve issues related to ticket scanners
  • Troubleshoot and resolve issues related to digital signage
  • Troubleshoot and resolve issues related to wireless networks
  • Troubleshoot and resolve issues related to two-way radios
  • Deploy and maintain Windows workstations, including software and hardware setup, configuration, and troubleshooting
  • Assist users with Microsoft Office applications and other enterprise software
  • Troubleshoot issues with multi-function devices (scan/copy/print), printers, and phones
  • Confirm proper functioning and availability of technical equipment and report malfunctioning equipment
  • Maintain and update documentation on proper procedures for use and maintenance of technical equipment
  • Assist other IT staff with tasks and projects as needed (Zoom setup, Teams)

Requirements

  • GED or equivalent, plus training and/or hands-on experience sufficient to perform essential job functions
  • Demonstrated general hardware and software troubleshooting knowledge, including Windows workstations and/or iOS or Android devices
  • Experience with helpdesk software or workflow processes
  • Strong customer service mindset with the ability to collaborate with others to identify and solve issues onsite with guests
  • Strong written and verbal communication skills for troubleshooting and for presenting ideas and solutions clearly
  • Ability to manage multiple priorities and deadlines with excellent attention to detail

Work Schedule

  • Dependent on event schedules; typically 4–10pm
  • Some weekend morning/afternoons

Technologies

  • Windows
  • iOS
  • Android
  • Microsoft Office
  • Zoom
  • Teams

Job Details

  • Location: Minneapolis, MN (onsite)
  • Job type: part time
  • Salary: USD 20–20 per hour
  • Education: GED or equivalent

MN Orchestra Values

  • Every employee is essential to the organization’s success and mission to enrich, inspire, and serve the community
  • Working relationships are built on respect, confidence in one another, and a genuine desire to actively listen and collaborate
  • Commitment to diversity, inclusion, and an equitable and inclusive culture

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