Technical Support Associate

Join HUB International’s Commercial Lines Client Services team in West Hartford, CT (hybrid) as a Technical Support Associate. This role supports pre-renewal and client service workflows that keep accounts running smoothly, while giving you structured training, licensing support, and ongoing development opportunities. You’ll also work in a collaborative, high-performing culture with meaningful engagement and community impact through HUB Gives.

Compensation: $20 to $23 per hour.

What You’ll Do

• Partner with Account Managers and Client Executives/Producers on pre-renewal processes, capturing pre-renewal information and assembling complete renewal submissions.
• Complete pre-work for Critical Path and participate in strategy meetings to build a high-level view of client accounts while developing skills for successful account management.
• Collaborate with the Account Management Team on service strategies, aligning clients’ business needs with insurance objectives and maintaining high service standards.
• Maintain agency management systems following HUB service workflow procedures, including policy checking for accuracy across renewal, endorsement, audit, and cancellation transactions.
• Create account summaries and templates for new and renewal business using excerpts of quoted coverages, exclusions, and endorsement terms offered by carriers.
• Obtain loss run data from carriers and help develop and maintain loss analysis worksheets.
• Support client service tasks such as updating ACORD applications and exposure schedules, preparing MA RMV forms for vehicle registration transactions, issuing evidence of property and certificates of liability from master templates, and monitoring account emails.
• Maintain internal resources and stay current on industry news, trends, and trade publications to identify growth opportunities and support top-tier HUB agency services.
• Perform other responsibilities as assigned by your Manager/Team Leader.

What You Bring

• Related insurance support experience in commercial lines account management.
• Producer’s license or ability to obtain a license within six months of hire.
• Proficiency with Microsoft Office and automated agency management systems.
• Excellent customer service and communication skills.
• Ability to prioritize workload, work with focused attention to detail, and execute tasks with a sense of urgency.
• Strong problem-solving skills and ability to communicate outcomes to stakeholders.
• Excellent organizational, interpersonal, and communication skills, with comfort working in a team environment.

Technologies You’ll Use

• Microsoft Office
• ACORD applications
• Agency management systems

Benefits

• Health, dental, vision, life, and disability insurance
• FSA
• HSA
• 401(k) accounts
• Paid-time-off benefits such as vacation, sick, and personal days
• Eligible bonuses, equity, and commissions for some positions
• Structured training, licensing support, and ongoing development opportunities
• Competitive pay with comprehensive health benefits, retirement savings matching, and company-paid life and disability plans
• Generous paid time off, paid parental leave, and a wellbeing program designed to support real work/life balance