Connecticut

Support Jobs in Connecticut

37 jobs found

Include remote jobs

3d ago

Level 2 Desktop Support Technician

Compucom Staffing Bloomfield, CT

Bloomfield, CT

3d ago

$24 - $32/hr Full time End User Support Hardware Support Information Technology (IT)

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Job Description

Onsite role in Bloomfield, CT supporting end users and client systems with a clear focus on desktop support. This Level 2 Desktop Support Technician position offers an hourly rate of $24.00 to $32.00 (or higher if local minimum wage applies), with benefits that support you and your family.

Compensation & Benefits

$24.00 - $32.00 per hour
Medical, dental, and vision insurance
Life insurance and AD&D insurance
Disability plans
Employee Assistance Program
Paid holidays (up to 6 days annually)
Paid time off (minimum of 10 days annually)
Paid parental leave (minimum of 10 days annually)
401(k)
FSA/HSA pre-tax benefits

What You’ll Do

Deliver Level 2 desk-side support for onsite client needs, handling both day-to-day requests and more complex incidents.

Provide install, move, add, change (IMAC), break-fix, and end user support as required
Stage, build, and image systems using the standard client image
Support and complete special projects as requested
Troubleshoot end user hardware and software incidents
Deliver technical training to more junior employees
Follow Asset Management policy and procedures
Complete monthly Cycle Counts

Experience & Skills

Minimum 3 to 5+ years of desk-side support service experience
A+, MCP, MSCE, or equivalent certification desired
Mac device support knowledge strongly preferred
Strong working knowledge of MS Office and basic business applications
Strong understanding of MS Windows operating systems
Strong communication skills
Strong analytic and troubleshooting skills
Strong customer support skills

Technical Focus

Mac device support
MS Office
MS Windows operating systems

Work Authorization

Candidates must be authorized to work in the United States without the need for current or future employer sponsorship.

AI and Interview Notice

AI usage: Artificial intelligence (AI) may be used to screen and/or assess applicants, but it will not be used to substantially replace human decision making.
On-camera video interview: Selected candidates must participate in live, on-camera video interviews for identity verification and assessment. Interviews will be recorded where permitted by law, and consent is required to continue. Failure to participate may result in removal from further consideration.

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3d ago

IT Helpdesk Technician

Newtown Savings Bank Newtown, CT

Newtown, CT

3d ago

$52k - $73k/yr Full time Active Directory Computer Skills Customer Service

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Job Description

Newtown Savings Bank is seeking an Onsite IT Helpdesk Technician to deliver front-line desktop and end-user support for its teams in Newtown, CT. This role centers on diagnosing and resolving day-to-day hardware and software issues, supporting core business tools, and keeping users informed through clear follow-up. You will work onsite at the Corporate office, with a remote option for one day per week.

In this position, you will troubleshoot incidents, administer essential desktop resources, and support network access and banking-related environments. The salary range for this role is USD 51,600 to 73,300 per year, and the role requires at least 1 year of relevant experience.

Responsibilities

Provide front-line technical support to users by analyzing and resolving IT issues with technical judgment and a customer service attitude.
Maintain exceptional follow-up by communicating clearly, giving timely updates, and confirming resolution of user issues.
Resolve technical incidents remotely where possible, and escalate issues requiring higher-level expertise to respond within written SLAs.
Follow required policies and procedures, including change control, maintaining problem logs, and supporting troubleshooting ticket databases while adhering to applicable regulatory and compliance guidelines.
Perform work that may fall outside normal business hours, including special or scheduled projects, on-call duties, and emergency maintenance.
Complete off-site branch visits as needed to install new hardware and to address escalated Help Desk issues that cannot be resolved via remote administration, with Help Desk coverage available.
Coordinate, manage, and document self-owned projects with guidance from the IT Helpdesk Supervisor and IT Manager.
Support documentation, procedures, and process improvement for primary functions.
Set up network access for new hires and user modifications, including login accounts, printer access, email accounts, Core-related accounts, VOIP phone system components, and general application access.
Handle daily operational tasks such as backup job reviews and antivirus definition verifications, escalating concerns to appropriate IT staff.
Provide desktop management support, including hardware break/fix, deployment using a desktop imaging solution, and ongoing maintenance.
Manage hardware and software inventory and report using the Banks Inventory software.
Manage software licenses, escalating renewal and escalation items to the appropriate IT staff and the IT Manager.
Provide Tier 1 support for NSBGateway (intranet), including SharePoint site layout, design, content, and basic security.
Provide Tier 1 support for mobile device management and deployment.
Provide Tier 1 support for Core Banking solution related components, escalating issues to COCC Support or the next level of IT Support.
Provide Tier 1 support for printer hardware and software.
Complete departmental administrative tasks, including processing IT-related invoices.

Requirements

Minimum 1 to 2 years of experience with microcomputer and network hardware.
Experience in a banking or financial environment is desirable but not required.
A+ Certification or equivalent hands-on experience, including installing and troubleshooting Windows 11 and Microsoft Office O365 Pro Plus.
General knowledge of Microsoft Active Directory (On Premise and Cloud) and client/server delivered applications.
Familiarity with TCP/IP in LAN/WAN environments, including DHCP and DNS configuration and troubleshooting.
General knowledge of Virtual Desktop Technologies.
Outstanding customer service skills and a genuine eagerness to assist users.
Strong troubleshooting skills and a desire to learn.
Strong multi-tasking ability in a fast-paced environment.
Strong organizational and time management skills.
Excellent written and verbal communication skills.
Valid driver’s license and reliable transportation.
Ability to lift and/or carry up to 50 pounds.

Technologies

Windows 11
Microsoft Office O365 Pro Plus
Microsoft Active Directory (On Premise & Cloud)
TCP/IP
DHCP
DNS
Virtual Desktop Technologies
Desktop imaging solution
Banks Inventory software
VOIP phone system components
SharePoint
NSBGateway
Mobile device management
Core Banking solution related components
COCC Support

Benefits

A complete benefit package including a generous 401(k) with employer match
Medical, dental, and vision benefits
Paid time off
Paid holidays
Incentive compensation
Short- and long-term disability programs
Other fringe benefits

Location: Newtown, CT. This is an onsite opportunity at Newtown Savings Bank’s Corporate office in Newtown, CT, with a remote option of one day per week.

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4d ago

Systems Engineering Field Tech Support Sr - E3

Lockheed Martin Groton, CT

Groton, CT

4d ago

$73k - $135k/yr Full time Senior Engineering Support Field Service Engineering

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Job Description

Onsite in Groton, CT, this Systems Engineering Field Tech Support role supports critical shipyard work tied to Strategic Weapons System knowledge. You will provide hands-on technical support, temporary on-site assistance as needed, and engineering collaboration across development, proofing, integration, and test documentation for COLUMBIA/Dreadnought construction. The position includes a competitive salary range of $72,500 to $134,600 and a benefits package designed to support your health, time off, and long-term security.

What you’ll do

Provide technical support, including temporary on-site assistance to the applicable US/UK contracted activity, for installation, modernization, maintenance, alteration, and testing of SP27 Missile Subsystem surface support equipment, Active Inert Missile (AIM) missiles, and Ballast Systems, with in-depth Strategic Weapons System knowledge covering Fire Control, Launcher, and Missile Support Systems.
Support development, proofing, integration, and completion of Shipyard Test Procedures used during COLUMBIA/Dreadnought construction.
Assist with Shipyard Installation Test Program (SITP) meetings as required to help ensure proper documentation for function, operation, and maintenance of Missile Subsystem Support Equipment.
Determine shipyard schedule requirements to coordinate logistic milestones and enable timely delivery of required hardware and software for planned Strategic System Program activities.
Coordinate responses to inquiries, including Trouble Casualty Reports and the Trouble Failure Report program, and provide coordinated disposition as needed.
Perform investigations supporting Trouble Failure Report analysis, participate in corrective action and problem resolution by making recommendations to engineering organizations, and assess the impact on fleet documentation and fleet logistics support.
Provide US/UK SITP on-site engineering and technical services as required.

What you bring

Familiarity with Mechanical Support Equipment installation and removal
Familiarity with systems level testing
Mechanical skills and electronic background
Shipyard testing experience
USN-SSBN (Ship Submersible Ballistic Nuclear) or SWS (Strategic Weapon System) experience
Ability to climb up and down ladders
Active DoD Clearance and ability to obtain and maintain a Top Secret Clearance; US Citizenship required

Location, schedule, and travel

Groton, CT (onsite)
Light to moderate domestic and international travel may be required as schedules dictate.
Flexible work arrangements and schedules (for example, 4x10) may be available.

Benefits

Medical, Dental, and Vision
401(k) match
Paid time off and holidays
Parental Leave
EAP
Flexible Spending Accounts
Education Assistance
Life Insurance
Short-Term Disability and Long-Term Disability

Additional pay and PTO notes (Washington state applicants)

Annual short-term and/or long-term incentive compensation programs may be offered depending on the position. Payments are not guaranteed and vary by year based on performance metrics.
For Washington state applicants only, Non-represented full-time employees: accrue at least 10 hours per month of PTO and receive at least 90 hours for holidays.
For Washington state applicants only, Represented full-time employees: accrue 6.67 hours of Vacation per month, accrue up to 52 hours of sick leave annually, and receive at least 96 hours for holidays.
PTO, Vacation, sick leave, and holiday hours are prorated based on start date during the calendar year.

Pay information: Full-Time Salary Range: $72,500 - $134,600 per year.

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6d ago

Service Desk Technician

Yukon-Kuskokwim Health Corporation Bethel, CT

Bethel, CT

6d ago

$21+/hr Full time Application Support Computer Skills End User Support

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Job Description

Support users across corporate hardware and software by handling help requests, keeping accurate call records, and escalating issues when needed.

Responsibilities

Triaging incoming phone calls from end users
Prioritizing, documenting, and resolving help requests on corporate hardware and software
Escalating end user issues when a problem requires additional support
Maintaining and logging all support calls in the support center database application for call tracking and SLA requirements
Acting as an operator in place of other roles, as needed

Requirements

Education: High School Diploma or equivalent
Experience: 1 year of general desktop experience with hardware and business applications such as word processing, databases, spreadsheets, and operating systems (preferred)
Driver status: Valid drivers license or equivalent
Certification: A+ certification preferred
Ability to use a personal computer and personal cell phone
Personal high-speed internet access
Basic understanding of computer technology and common terms including operating systems, hardware, office automation applications, and peripheral installations (printers, scanners, monitors, etc.)
No supervisory responsibilities
No on call responsibilities

Compensation & Employment Details

Salary: USD 21 per hourly
Pay range minimum: 21.78
Employment type: Regular
Time type: Full time
Hours per week: 40
FLSA exempt: No
Location: Bethel, CT (onsite)

Benefits

Generous PTO starting at 4.5 weeks per year, accrued over time
Eleven paid holidays
Comprehensive healthcare coverage
Life and Disability Insurance
Flexible Spending Account
Retirement plans
Employee Wellness Center

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7d ago

Help Desk Technician

South Windsor Public Schools South Windsor, CT

South Windsor, CT

7d ago

$22 - $22/hr Part time Chromebook Support End User Support Google Apps

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Job Description

Support the technology department with Chromebook repair in a part-time, on-site help desk role in South Windsor, CT.

Responsibilities

Assist the technology department with repair activities for student Chromebooks.

Requirements

Prior experience with Google Apps, Chromebooks, or supporting technology.
Possess a valid CT driver's license.
Have dependable transportation.

Technologies

Google Apps
Chromebooks

Schedule / Hours

Monday through Thursday, 7:00 a.m. to 12:00 p.m. during in-session school days.
Expected hours: 20.0 hours per week.

Pay

Rate of pay: $22.45 per hour

Benefits

No benefits offered.

Application Instructions

Apply via: https://www.applitrack.com/southwindsor/onlineapp/default.aspx?Category=Technology.
Include all application materials required by the process: cover letter, resume, three letters of recommendation, and transcripts.
Ensure written references match those listed on the application.
Open until filled.

Work location: In person, South Windsor, CT.

Position type: Part-time help desk technician.

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9d ago

Junior Service Desk Agent

Endava Connecticut

Connecticut

9d ago

$40k - $45k/yr Full time Active Directory Application Support End User Support

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Job Description

Endava is hiring an onsite IT Service Desk professional in Hartford, CT to provide first-level support through inbound phone calls in a high-volume contact center.

Responsibilities

Provide technical support via inbound voice calls.
Ask structured questions to understand issues and troubleshoot effectively.
Resolve IT incidents on the first call when possible.
Support clinical and desktop applications, plus hardware, access, connectivity, and other workplace technologies.
Take ownership of incidents through resolution or escalation.
Explain solutions clearly and provide user updates.
Document troubleshooting steps, resolutions, and follow-up actions in the service-management system.
Escalate unresolved issues to the appropriate technical support team.
Identify recurring problems and share trends or knowledge gaps with Service Desk leadership.
Follow security, privacy, access-management, and data-handling requirements.
Meet required service-level, quality, productivity, and customer-service standards.
Work rotating shifts and participate in weekend coverage.
Support training, knowledge transfer, and system changes, along with other Service Desk activities.

Requirements

Diploma, degree, or equivalent experience in IT or a related field.
Prior experience in an IT Service Desk, Help Desk, Technical Support, or Contact Center role.
Experience providing telephone technical support in a high-volume environment.
Basic knowledge of computers, operating systems, applications, hardware, networking, and access management.
Strong troubleshooting and problem-solving skills.
Clear verbal communication and good customer-service skills.
Ability to explain technical information to non-technical users.
Experience documenting incidents in a service-management or ticketing system.
Ability to follow procedures and escalation processes.
Flexibility to work weekends, Saturdays, holidays, or required on-call shifts.
Willingness to complete background checks, security screening, and client training.

Technologies

Amazon Connect
ServiceNow
Microsoft 365
Active Directory

Job Details

Location: Connecticut (onsite), Hartford, CT with 100% onsite presence.
Training start requirement: Available starting 11/23 for 4 weeks of onsite training without missing any days.
First-level support is provided to client colleagues, business partners, and authorized users through voice calls.
Adherence to client and Endava security, privacy, access-management, and operational procedures is required.

Preferred Qualifications

Experience supporting healthcare, insurance, clinical, or other regulated environments.
Experience supporting clinical or business-critical applications.
Experience with Amazon Connect or another contact-center platform.
Experience with ServiceNow or a similar ticketing system.
Knowledge of Microsoft 365, Active Directory, and remote-support tools.

Additional Employee Requirements

Participate in internal and external meetings via video calls as necessary.
Ability to work onsite by going into corporate or client offices as necessary.
Prolonged periods of remaining stationary at a desk and working on a computer as necessary.
Ability to bend, kneel, crouch, and reach overhead as necessary.
Hand-eye coordination to operate computers and office equipment.
Vision abilities including close vision, toleration of fluorescent lighting, and ability to adjust focus.
For roles requiring travel/event attendance: ability to lift 25 lbs as necessary; valid driver’s license and acceptable driving record if driving is required.
Reasonable accommodations will be provided if requested, absent undue hardship.

Salary

USD 40,000 - 45,000 per year

Benefits

Competitive salary package including share plan, company performance bonuses, value-based recognition awards, and a referral bonus.
Career coaching, global career opportunities, non-linear career paths, and internal development programmes for management and technical leadership.
Training, certifications, coaching, online learning platforms subscriptions, pass-it-on sessions, and workshops/conferences.
Hybrid work and flexible working hours.
Employee assistance programme and a global internal wellbeing programme with access to wellbeing apps.
Robust healthcare and benefits: Medical, Dental, vision, Disability coverage, and other benefit options.
Flexible Spending Accounts (Medical, Transit, and Dependent Care).
Employer Paid Life Insurance and AD&D coverages.
Health Savings account paired with a low-cost High Deductible Medical Plan.
401(k) Safe Harbor Retirement plan with employer match with immediately vest.

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10d ago

Help Desk Analyst

Pursuit Aerospace Manchester, CT

Manchester, CT

10d ago

Full time Application Support End User Support Hardware Support

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Job Description

Pursuit Aerospace is hiring a Help Desk Analyst to support applications, infrastructure, and end-user systems across a multi-site organization. This onsite role in Manchester, CT (supporting the South Windsor, CT site) includes phone-based support and hands-on IT work, with responsibilities spanning user onboarding, troubleshooting, and server maintenance.

What you’ll do

Provide phone support to company employees worldwide for a portion of the day
Install PC hardware and software
Handle end-user onboarding and deboarding tasks
Assist with network and hardware troubleshooting
Support preventative maintenance and upgrades on servers
Facilitate and participate in project-related work
Complete hands-on tasks as directed by information systems staff
Update user and technical documentation
Use an IT shared services approach to support the full business when applicable

Required qualifications

Associate’s degree in computer science, information technology, or a related field
At least 2 years of experience working in IT
Ability to read, write, and speak fluent English
Must be authorized to work in the U.S. on a full-time basis without sponsorship now or in the future (the company cannot offer employment to visa holders requiring employer sponsorship or who cannot work full-time now)
Ability to perform work subject to ITAR/EAR regulations

Technologies you may use

ServiceNow, Zendesk, Freshservice, Jira Service Management
Invgate, Solarwinds Web Helpdesk
LogMein Rescue, NinjaOne, TeamViewer
ConnectWise, Zoho Assist, Splashtop
BeyondTrust Remote Support

Preferred qualifications

Bachelor’s degree in computer science, information technology, or a related field
Experience with help desk ticketing systems, including ServiceNow, Zendesk, Freshservice, Jira Service Management, Invgate, or Solarwinds Web Helpdesk
Experience with remote support tools such as LogMein Rescue, NinjaOne, TeamViewer, ConnectWise, Zoho Assist, Splashtop, or BeyondTrust Remote Support
Ability to read and interpret technical instructions and follow work instruction, especially checklists
Strength in writing technical solutions and providing help desk ticket updates
Energetic, organized, and detail-oriented, with strong interpersonal skills and comfort in team-based work
Customer-focused, pragmatic problem-solving approach
Ability to work independently with minimal supervision
Technically inclined in modern computer systems

Benefits

Health and disability insurance
401(k) match
Flexible spending accounts
EAP
Paid time off
Company-paid holidays

Working conditions

Prolonged periods sitting at a desk and working on a computer
Ability to frequently sit, stand, and walk
Ability to lift and carry up to 15 pounds
Mobility required in a manufacturing plant environment while using Personal Protective Equipment
Personal protective equipment required on the shop floor (for example, safety glasses and safety shoes)

The job description is not intended to be all-inclusive. Employees will follow other instructions and perform additional related duties as assigned by their supervisor. Pursuit Aerospace is an Equal Opportunity Employer and provides consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.