Reliance Worldwide Corporation is seeking aTechical Support Specialist to join its Atlanta-based team in a hybrid work setup. The role centers on delivering technical assistance to customers and coordinating intercompany support for products and services via phone and digital channels across regions. This position combines hands-on problem solving with cross-functional collaboration, partnering with Sales, Marketing, Quality Control, and Engineering to address customer input and product issues.

Responsibilities

Serves as a technical contact for all channels and regions
Works with Sales, Marketing, Quality Control, and Engineering regarding customer input and Product issues
Responds promptly to customer inquiries via phone and email
Handles and resolves customer complaints
Obtains and evaluates relevant information to handle inquiries regarding pricing, product availability, and complaints
Processes orders of all types
Processes Warranty and Courtesy Replacement orders
Records customer calls and emails into Salesforce (CRM) pertaining to inquiries, comments, and complaints
Records details of actions taken
Communicates and coordinates with Internal Sales Representatives (ISR)
Directly communicates with Manufacturer Rep Agencies
Assists in product setup spreadsheets for all channels
Performs other duties as required

Requirements

HS Diploma required
2+ years of experience in technical sales support
Knowledge sufficient to discuss complex technical solutions with customers
Proficient in Microsoft Office programs including Word, Excel and Power Point
Strong interpersonal skills and the ability to communicate effectively with internal and external business partners
Must work efficiently, independently with accuracy, maintain confidential information, exercise sound judgment, and make accurate and timely decisions
Ability to multi-task and work independently in a fast-paced environment, with strong analytical and problem-solving skills
Ability to offer prompt, effective support to warehouse, plant and corporate office environments

Technologies

Salesforce (CRM)
Microsoft Office (Word, Excel and Power Point)

Benefits

401(k)
401(k) matching
Dental insurance
Employee assistance program
Health insurance
Paid time off
Parental leave
Referral program
Vision insurance

Working Conditions and Physical Demands

This position will be primarily in an office environment but may also include time in the warehouse, manufacturing plant and other locations. Minimal, if any, travel. The job requires both sitting and standing and agile flexibility to move and connect equipment in various set-ups. Excellent vision, hearing, speech and motor skills are required to perform essential functions of the job.

Application Question

Are you currently authorized to work in the United States, and will you now or in the future require sponsorship for employment?

Technical Support Specialist