Tier 1 IT Technician, Help Desk

RelevantTec is seeking a Tier 1 IT Support professional for the evening help desk shift in the Burkburnett, TX area. You will be the front line for customers reaching out through tickets, email, and phone, helping troubleshoot common hardware, software, and network issues with remote support and on-site assistance when needed. Compensation starts at $17/hr, with growth tied to experience and certifications.

Why this role

• Evening shift with clear primary coverage: primary need is 3pm-12am, Monday through Friday, with additional options of 1pm-10pm or 2pm-11pm for the right candidate.
• Training in the Burkburnett office: onboarding and training run 9am-6pm, Monday through Friday, typically for the first 30 days.
• After training flexibility: team members may be able to complete their shift from home where practical.
• Certification-supported growth: coverage for approved industry-recognized technical certifications, including a one-year commitment after completion, plus a career development program that covers two technical certifications with a pay increase upon completion. Additional certifications may be available with management approval.

What you’ll do

• Troubleshoot and resolve software and hardware issues.
• Support clients by walking through solutions and teaching software tasks as needed.
• Document troubleshooting steps and outcomes in help desk tickets.
• Review available information and ticket notes to guide effective troubleshooting.
• Use the internal documentation system and create new documents and records as needed.
• Assist with rollouts of new solutions or applications.
• Create accounts for new users and help with password or login problems.
• Help test and evaluate new technologies and solutions.
• Install software and hardware and complete basic setup steps as directed.
• Provide technical feedback to improve customer solutions and internal processes.
• Participate in a compensated after-hours on-call rotation shared across the team, including weekends.
• Handle related tasks that support daily operations as needed.

Required qualifications

• Experience in customer service or other customer-facing roles.
• Ability to diagnose and resolve basic computer and technical issues.
• Can work effectively during evening hours with minimal supervision.
• Stays calm, careful, and decisive while troubleshooting under pressure.
• Background check required for access to regulated systems (fingerprint-based state and FBI background check).
• Valid driver’s license with an insurable driving record, required for dispatch in company vehicles.

Preferred qualifications

• Industry standard certifications or education such as A+, Network+, Security+, Microsoft certifications, vendor-specific certifications, etc.
• Familiarity with PowerShell and exposure to scripting or automation tools.
• Hands-on technical projects such as home labs, self-hosted services, hardware builds, scripting, or similar.
• At least 1 year of internal IT or MSP experience.

Schedule, location, and pay

• Job type: Full-time (in person)
• Location: Burkburnett, TX (must reliably commute to the Burkburnett office and client sites)
• Expected hours: 40.0 to 50.0 per week
• Pay: From $17.00 per hour (based on experience and certifications/education)
• Shift availability: Night Shift (Required)
• Travel: 25% (Preferred)

Benefits

• Health insurance
• Dental insurance
• Vision insurance
• Paid time off
• Paid holidays, including major federal holidays and several company-designated days each year
• Professional development assistance
• Coverage for approved industry-recognized technical certifications, with a one-year commitment after completion