Tier One Technical Support

SAIC seeks a Tier 1 (Junior) Technical Support Analyst to operate onsite at Aberdeen Proving Ground, MD. This role delivers real time technical assistance for C5ISR TSIG programs and carries out base level IT help desk duties, including initial network support. Salary ranges from USD 80,001 to 120,000 per year.

Responsibilities

• Provide real-time technical support to C5ISR TSIG Programs, including Picketline, TSPRING, and SCAMP.
• Offer base-level network support, including restoration of system access and resolution of minor system anomalies.
• Manage user accounts.
• Monitor system status.
• Report on system outages and log outage statistics.
• Perform limited system or service restarts.
• Escalate tickets to higher support tiers as needed.

Requirements

• Bachelor's degree in Information Technology or Computer Science, or an equivalent technical degree, plus five or more years of related experience; four years of directly related experience may be accepted in lieu of a degree.
• IAT II Level Certification in line with DoD 8570.
• Relevant computing environment certifications (Linux+, MCSA, Red Hat Certified Administration).
• Experience working with Windows OS and Linux.
• Fundamental understanding of managing and operating virtualization and containerization technologies (LKVM, ESXi, HyperV, Docker, Podman, Kubernetes).
• TS/SCI Security Clearance with a Counterintelligence (CI) polygraph or higher is required for consideration.
• Candidate must be a US Citizen. Dual Citizenship is a disqualifier for this position.
• Minimum 1 to 3 years of experience in information technology and information assurance, or equivalent relevant disciplines including industry (development contractor) or DoD background.
• Ability to read and understand network and electronic diagrams and troubleshoot system errors.
• Ability to create, work, resolve, elevate and close-out work tickets in an ITSM application (e.g., JIRA Service Management, I-Help).
• Strong background in Microsoft Office tools.
• Ability to build and maintain customer relationships and partnerships with stakeholders at all levels.
• Coding skills in BASH.
• Coding skills in Puppet.
• YAML.
• Networking knowledge including TCP/IP.
• DHCP Server, Linux.
• DNS Server, Linux.
• Provisioning (PXE / Anaconda).
• Active Directory.
• Niagara Files.
• Public Key Infrastructure.

Technologies

• BASH
• Puppet
• YAML
• TCP/IP
• DHCP Server (Linux)
• DNS Server (Linux & Windows)
• Linux
• Windows OS
• PXE / Anaconda
• Active Directory
• Niagara Files
• Public Key Infrastructure
• LKVM
• ESXi
• HyperV
• Docker
• Podman
• Kubernetes

Desired Skills

• Familiarity with the systems supported by this help desk.
• Familiarity with communication security and signals intelligence designs and operations.
• Familiarity with network operations and repair.
• Familiarity with QA policies and procedures for DoD systems.
• Familiarity with satellite communications (SATCOM) and radio frequency (RF) systems.
• Prior military IT or networking experience is a plus.