IT Support Specialist/Tech Support Engineer

Provide reliable onsite IT support for SMB and Public Sector clients across the WNY area.

Responsibilities

• Install and configure IT devices at customer sites, including server rack equipment
• Deliver desktop support for end-users, diagnosing and resolving hardware and software issues
• Support and troubleshoot basic networking issues
• Maintain and support Active Directory and user accounts
• Support the smooth operation of Windows operating systems across customer devices
• Collaborate with team members to improve IT processes and support workflows
• Log, document, and track issues using the company ticketing system

Requirements

• Valid driver’s license and reliable transportation (must have a car)
• Proven experience in desktop support and basic network troubleshooting
• Understanding of basic networking concepts
• Familiarity with Active Directory management
• Proficiency with Windows operating systems
• Strong problem-solving skills and attention to detail
• Excellent communication and interpersonal skills
• Self-motivated approach and ability to proactively complete tasks

Technologies

• Active Directory
• Windows operating systems
• Ticketing system

Schedule and Work Details

• Full-time and onsite role (in person)
• Normal working hours: 8:30 AM - 5:00 PM, Monday - Friday
• Occasional special projects may require working off hours or weekends, with compensation
• Not a remote opportunity

Location

• Buffalo, NY 14219 (Required)

Experience and Education

• Minimum: 1 year experience preferred
• Education: High school or equivalent preferred

Compensation

• Hourly pay: $17 - $19 (stated range)
• Pay details: $17.50 - $19.50 per hour

Benefits

• Retirement plan
• 401(k) matching
• Health insurance
• Health savings account
• Paid time off
• Dental insurance
• Vision insurance