IT Desktop Support Analyst

The IT Desktop Support Analyst provides hands-on client-side IT support at a Northlake, TX manufacturing facility. This role serves as a key contact for IT issues, partners with IT and business teams, and focuses on keeping plant systems and day-to-day operations running smoothly.

Role Location and Schedule

• Employment type: Full time
• Work model: Onsite
• Location: Carrollton, TX (onsite), with the manufacturing facility/site referenced in the role description as Northlake, TX
• Travel: Travel is required to other sites on occasion

Compensation

• Annual salary range: USD 63,500 - 95,300
• Additional compensation (where applicable): For certain roles, eligibility may include annual discretionary merit compensation, bonus, and equity pay

Key Responsibilities

• Provide day-to-day IT support for hardware, software, and network-related issues
• Troubleshoot and resolve technical problems to minimize downtime and maintain productivity
• Support plant systems, including collaboration with external vendors when required
• Manage site-level incidents and act as an escalation point for complex issues
• Ensure cybersecurity compliance through system updates, patching, and ongoing maintenance
• Configure and deploy equipment for new hires and onboarding activities
• Maintain accurate hardware inventory and manage equipment lifecycle
• Collaborate with IT and business partners to improve processes and system performance
• Document systems, processes, and resolutions to support ongoing operations

Work is performed in a manufacturing environment, with interaction across both office settings and the plant floor.

Required Qualifications

• Education: Associate’s degree in Information Technology or a related field
• Experience: Minimum of six years of broad-based computer and network support in a Microsoft environment
• Proficiency with Microsoft Office and Microsoft workstation operating systems
• Experience supporting Windows-based domains (W2K/W2K3 or newer environments)
• Strong knowledge of current technology trends and best practices
• Demonstrated ability to troubleshoot and resolve technical issues in a fast-paced environment
• Communication and service: Strong communication and customer service skills

Technologies

• Microsoft Office
• Microsoft workstation operating systems
• Windows-based domains
• W2K, W2K3
• Microsoft environment

Benefits

• Competitive compensation and benefits program with no waiting period (eligible from the first day)
• 401(k) program with 5% employer match and 100% vesting as soon as you enroll
• Comprehensive paid time off, including immediate access to four weeks of vacation, five sick days, parental leave, and 11 company holidays (including two floating holidays)
• Paid training, tuition reimbursement, and educational platform DevelopU with more than 10,000 free courses
• Inclusive environment with opportunities to build relationships, including participation in Employee Resource Groups
• Access to wellness and employee assistance programs

What You Gain

• Eligibility for benefits from day one with no waiting period
• 401(k) support with 5% employer match and 100% vesting upon enrollment
• Paid time off including four weeks of vacation (immediate access), five sick days, parental leave, and 11 company holidays
• Career development support through paid training, tuition reimbursement, and DevelopU
• Wellness and employee assistance programs