Information Technology Help Desk Specialist

MRK Property Management LLC is hiring an on-site Information Technology Help Desk Specialist in El Segundo, CA to support end users and help keep company systems running smoothly.

Responsibilities

• Model company mission and values in daily work
• Deliver first-level IT help desk support by evaluating, prioritizing, and managing incoming inquiries
• Research, diagnose, and troubleshoot system, equipment, and service issues; provide accurate solutions
• Respond in a timely manner to address help desk requests and other operational technology concerns
• Record, document, follow up, and close all help desk tickets and inquiries
• Track and route unresolved issues; escalate to the next support level as needed
• Monitor systems and software to proactively spot issues, resolve problems, and help prevent repeat occurrences
• Recommend internal process and procedure improvements for software, hardware, and other technical enhancements
• Update and maintain databases for users, customers, vendors, and other parties while ensuring data integrity and accuracy
• Assist with training current users and onboarding new team members on software and IT processes
• Maintain an accurate hardware inventory: stocking, organizing, documenting, and obtaining user agreements for assets
• Set up equipment for new team members according to position requirements
• Support IT with setup and installation of new computers, software, and equipment for new sites as needed
• Intake and deploy hardware including stocking, imaging, configuring, and delivering desktops, laptops, and peripherals
• Improve skills over time by staying current with market trends and internal processes
• Work directly with the IT team for continued learning and skill development
• Provide excellent customer service through various communication methods to build strong relationships with team members and vendors
• Perform additional duties as assigned

Requirements

• Bachelor’s degree in computer science, information technology, or equivalent experience
• Proven experience providing help desk support to non-technical users
• Professional IT certification credentials encouraged
• Intermediate working knowledge of MS Server 2019/2022/2025
• Advanced working knowledge of Windows 11
• Intermediate working knowledge of Office Applications for O365 and Active Directory services
• Intermediate knowledge of TCP/IP, DHCP, and DNS
• Proficiency in iOS and Android mobile operating systems
• Proficiency in English
• Excellent written and verbal communication skills
• Working knowledge of help desk management software and remote access applications
• Advanced troubleshooting, analytical thinking, and multi-tasking skills
• Experience provisioning and configuring Windows computers for a domain environment
• Experience setting up IT infrastructure in a physical location including cable management, workstation setup, and network connectivity
• Intermediate knowledge of configuring managed switches
• Strong organizational skills for maintaining computer inventory and stocking supplies
• Ability to work in a fast-paced, action-oriented environment
• Ability to travel up to 10% of the time

Technologies

• MS Server 2019
• MS Server 2022
• MS Server 2025
• Windows 11
• Office Applications for O365
• Active Directory services
• TCP/IP
• DHCP
• DNS
• iOS
• Android
• Help desk management software
• Remote access applications
• Managed switches

Benefits

• Full medical, prescription, dental and vision benefits
• Company-paid life and AD&D insurance
• Company-paid short-term and long-term disability
• 401(k) retirement plan with company match
• Paid time off, accrued based on years of service
• Supplemental insurance for employees and families
• Employee Assistance Program for confidential counseling
• Additional paid day off to provide community or charitable services
• Paid holidays, approximately fourteen (14) per year
• Peace of mind and a great working environment

Company Values

• Embrace New Ways: obstacles are opportunities, and challenges are catalysts for change
• Serve the Community: give back and pay it forward
• Drive to Achieve: ambition and determination; we can achieve anything we can imagine
• Purpose Over Pride: collaboration, thoughtful listening, and respect guide how we work with each other