Join Tecolote Research, Inc. as a mid-level Help Desk Specialist supporting corporate IT operations in El Segundo, CA.

Provide advanced technical support to end-users, remote staff, and internal IT systems teams.
Respond to user requests and inquiries via phone, email, and in-person support while maintaining timely, professional communication.
Diagnose and resolve complex hardware, software, and network issues.
Install, configure, and update software and hardware to meet user and organizational needs.
Support IT equipment workflows including purchasing, receiving, shipping, and equipment inventory management.
Assist with IT improvement initiatives and implementation of tactical plans.
Log and track troubleshooting results by documenting issues, resolutions, and system changes in a service desk platform.
Mentor and guide help desk staff.

5+ years of help desk or technical support experience, ideally in a mid-sized, geographically dispersed environment.
Advanced troubleshooting ability for Windows OS and Active Directory user and computer account management.
Strong interpersonal skills with the ability to communicate effectively across organizational levels.
Detail-focused problem solving to identify errors, inconsistencies, and opportunities for process improvement.
Support-relevant soft skills: patience, empathy, active listening, urgency, and organizational habits.
U.S. citizenship with the ability to obtain and maintain a security clearance.

Experience with Okta Multi-Factor Authentication.
Strong familiarity with Exchange and Office 365.
Printer installation and configuration.
Basic Windows Server administration.
Intune application management.
Exposure to enterprise IT processes, including hardware lifecycle management.

100% company paid Medical, Dental, and Vision
100% company paid Retirement
Paid Time Off on top of company recognized Holidays
Paid Sick Leave
Major Medical Insurance for employees and family members
Dental Insurance for employees and family members
Vision Insurance for employees (employee-paid for family members)
Group Life Insurance
Accidental Death and Dismemberment Insurance
Travel Accident Insurance
Long-Term Disability
Short-Term Disability
Supplemental Life Insurance
Flexible Spending Account (pre-tax deferrals for health care expenses)
Money Purchase Pension Plan (100% Company funded defined contribution retirement plan)
Employee Stock Ownership Plan (100% Company funded discretionary contribution)
Annual Leave
Bereavement Leave
Holidays
Jury Duty/Witness Leave
Military Leave
Sick Leave

High School Diploma Required
Bachelor’s degree preferred, preferably in management information systems, math, or engineering.
Minimum of 2 equivalent years of relevant work experience may substitute for education.
Additional degrees or certifications may substitute for years of experience.

Help Desk Specialist 3

Job Description