IT Support Services I-Help Desk

Courser Employment Services LLC is hiring for an onsite IT Support Services I-Help Desk role in Greenville, SC. In this position, you will act as the front line for technical assistance, helping employees and clients get back to work by diagnosing, troubleshooting, and resolving hardware, software, and network problems. You will also monitor IT systems, support user access, document recurring fixes, and escalate complex incidents when they require senior engineering support.

What You’ll Do

• Provide frontline IT support by responding to technical issues submitted through phone, email, and ticketing systems within agreed-upon SLAs.
• Diagnose and resolve hardware, software, and network issues across desktops, laptops, mobile devices, and printers.
• Install, configure, and update operating systems, software, and hardware for both new and existing users.
• Manage client user accounts, including new account setup, password resets, and permissions management.
• Troubleshoot network issues such as Wi-Fi connectivity, VPN access, and network printer problems.
• Document solutions and troubleshooting steps for recurring issues and keep the knowledge base updated for future reference.
• Monitor and maintain IT systems and networks to proactively identify potential issues and help prevent disruptions.
• Collaborate with other IT team members and escalate complex issues to senior engineers as needed.
• Support IT projects including system upgrades, software deployments, and network expansions.
• Help ensure security measures are followed to protect the integrity of data and systems.
• Maintain compliance with company policies and procedures.
• Answer phone calls and triage issues.
• Complete other duties as assigned.

What You Bring

• At least 2 years of experience with Microsoft Networks, including firewall configuration and network configuration.
• Experience with workstation setup and installation, print management, and integrating cloud technology.
• Knowledge of network and endpoint security, TCP/IP protocols, Active Directory, and Group Policy management.
• Experience with PowerShell and with technical process and procedure documentation.
• Strong verbal and written communication skills with the ability to work effectively with internal and external customers.
• Excellent computer proficiency, including MS Office (Word, Excel, Outlook).
• Ability to work under pressure, meet deadlines, and maintain a positive attitude while providing exemplary customer service.
• Ability to work independently and complete assignments within the parameters of provided instructions, routines, and standard accepted practices.
• High School diploma or GED required.
• Associate degree preferred.

Tools and Technologies

• Microsoft Networks, firewall configuration, network configuration
• Print management, cloud technology
• Network and endpoint security, TCP/IP
• Active Directory, Group Policy, PowerShell
• MS Office (Word, Excel, Outlook)
• Wi-Fi, VPN
• ConnectWise
• CompTIA A+, Network+
• Microsoft Certified Solutions Associate (MCSA), MS-900
• AWS, Azure, Google Workspace

Benefits

• Competitive benefits package including medical, dental, vision, and life insurance
• 401k match
• Unlimited vacation time*
• Paid sick time
• 10 Holidays including your Birthday and a Floating Holiday!
• Healthy Lifestyle reimbursement
• Amazon Prime reimbursement
• 40 Hours for Volunteer Time
• Paid parental leave
• Reimbursement for ongoing education and certifications
• Learning and development programs

Preferred Experience

• Experience with ConnectWise.
• Certifications such as CompTIA A+, Network+, or Microsoft Certified Solutions Associate (MCSA), MS-900.
• Experience with cloud platforms like AWS, Azure, or Google Workspace.
• Knowledge of ITIL practices and IT service management.