Technical Support Engineer

The Technical Support Engineer role at Dataworks Plus is based onsite in Greenville, SC and focuses on delivering email and phone technical support, coordinating with project management and engineering teams, and diagnosing issues across Windows and Windows Server environments, networks, and SQL Server. The position includes on-site visits and meticulous CRM documentation, with an annual salary of USD 55,000.

Responsibilities

• Provide email and telephone technical support to customers.
• Collaborate with project management, project engineering, and development teams to deliver effective solutions.
• Travel to customer sites as needed; some travel required.
• Adapt quickly to and learn proprietary technologies.
• Diagnose hardware and software problems.
• Maintain professional and timely communication with customers by phone and email.
• Document problems and resolutions accurately in Microsoft Dynamics CRM in a timely manner.
• Coordinate, research, and analyze special projects and reports.

Requirements

• Must pass FBI background check and other screenings required for vendors working with law enforcement.
• Strong communication and collaboration skills in a team environment.
• Willingness to travel to customer locations; some travel required.
• Ability to quickly adapt to and learn proprietary technologies.
• Knowledge of Windows operating systems.
• Knowledge of Windows Server environments.
• Knowledge of modern network technologies and equipment.
• Basic familiarity with Microsoft SQL Server is strongly preferred.
• Strong problem solving, initiative, troubleshooting hardware and software problems, and multitasking abilities are desired.
• Ability to coordinate, research, and analyze special projects and reports.
• Professional and timely customer communication by phone and email.
• Ability to accurately document problems and resolutions in Microsoft Dynamics CRM in a timely manner.
• Technical support experience: 2 years required.

Technologies

• Microsoft Dynamics
• Windows operating systems
• Windows Server environments
• Microsoft SQL Server

Benefits

• 401(k)
• Dental insurance
• Employee assistance program
• Health insurance
• Health savings account
• Life insurance
• Paid time off
• Vision insurance

Majors / Interests

• Computer and Information Sciences

Job Functions

• Communications/Writing
• Computer Repair & Maintenance
• Customer Service
• Helpdesk
• Information Technology

Experience

• Technical support: 2 years required