IT Help Desk Tech

The IT Help Desk Technician role supports USC Salkehatchie on-site IT operations in South Carolina, maintaining desktops, assisting the IT Director, and serving as a backup on the Allendale and Walterboro campuses. The position also manages IT supplies, image updates and upgrades, asset disposal, and end-user training and repair support.

Responsibilities

• Operate and maintain USC Salkehatchie desktops; assist the IT Director with daily tasks; provide backup coverage on the Allendale and Walterboro campuses.
• Procure and track IT supplies and computer inventories.
• Support the management and updating of computer images and system upgrades.
• Ensure proper disposal of obsolete computer assets in accordance with USC surplus property policy.
• Provide end-user instruction and training on proper operational procedures.
• Maintain end-user inventory records.
• Respond to failures of computers and smart classroom equipment following the repair ticketing procedures to the USC Salkehatchie Help Desk for prompt corrective action.
• Perform mechanical repairs and preventive maintenance.
• Notify the IT Director at USC Salkehatchie about outages.
• Arrange repairs for leased equipment under maintenance contracts by contacting the appropriate vendors (for example network copiers).

Requirements

• Proficiency in desktop support, hardware, and Windows operating systems support is required.
• An associate degree with five years of experience, or a bachelor’s degree with two years of experience, is preferred.

Benefits

• Health and life insurance
• Flexible spending accounts
• Retirement programs

Position Attributes

• Safety-sensitive or security-sensitive positions require pre-employment and post-employment drug testing per University policy HR 1.95 Drug and Alcohol Testing.
• This role is not safety/security sensitive and does not require a CDL.
• Hazardous weather category: Non-Essential.