IT Support Tech

SPAARK INC is seeking an IT Support Technician to deliver information assurance and technical support to a government customer. The onsite role in Norfolk, VA includes helpdesk activities, device and asset management, user access processing across multiple networks, and support for secure IT operations.

Key Responsibilities

• Provide computer administrative support through helpdesk support and computer system troubleshooting.
• Maintain, deliver, set up, troubleshoot, and update WINDAR (Windows Data-At-Rest) / SIPR Tablets / SIPR Phones / Command iPhone devices, including inventory management for all devices.
• Support executive staff with hardware management and limited software support, including cable management and lifecycle management for KVMs, keyboards, mice, and monitors, along with limited asset troubleshooting.
• Support staff technical refresh processes by coordinating with staff users and installation service teams, including hard drive accountability and destruction, and asset disposition.
• Assist customers with effective use of Microsoft Office products.
• Manage, deliver, set up, track, and inventory IT assets and resources.
• Perform user IT access routing, management, and auditing of required forms and user agreements, including creating accounts for NIPR, SIPR, UNNPI, NNPP, and related environments.
• Support equipment transfer requests by maintaining and providing the required hardware and paperwork, including maintaining an inventory of associated hardware.
• Manage and perform user account processing for Multiple-Enclave Client (MEC) / Virtual Secure Enclave (VSE) / CENTRIXS or an alternate multinational network, including routing, managing, and auditing System Authorization Access Requests and other required account forms.
• Maintain stock of replacement parts and record equipment checked out to staff or other authorized personnel, including temporary laptop assignments for mission partners within customer spaces or during travel.
• Provide information assurance support by contributing to security policy and procedure development, conducting risk assessments, ensuring compliance with applicable laws, regulations, and industry standards, monitoring for security incidents, supporting incident response, implementing security controls, and supporting continuous improvement of IT systems.
• Travel may be required within 10 miles of the work location to support leadership intranet systems, Information Assurance, and Audio/Visual systems at home, using government vehicles to support travel.
• Once or twice a year, travel greater than 10 miles may be required.

Required Skills and Qualifications

• Secret Clearance required.
• Experience using SharePoint workflows.
• Advanced Microsoft Office tool skills.
• Excellent written and verbal communications skills.
• IAT Level II Certification preferred.
• Bachelor’s degree in Information Technology, Computer Science, or related field preferred; relevant experience can be substituted for a degree.

Relevant Technologies

• WINDAR (Windows Data-At-Rest), SIPR Tablets, SIPR Phones, Command iPhone
• KVMs
• Microsoft Office products
• SharePoint workflows
• NIPR, SIPR, UNNPI, NNPP
• Multiple-Enclave Client (MEC), Virtual Secure Enclave (VSE), Combined Enterprise Regional Information Exchange System (CENTRIXS)
• Audio/Visual systems, intranet

Location

Norfolk, VA (onsite)