Desktop Support Technician

Desktop Support Technicians deliver first-line technical support for hardware, software, and network systems to help business operations run with minimal disruption. This on-site role in Omaha, NE supports users at the main office and remote locations, managing IT requests through a ticketing workflow and maintaining day-to-day computer availability.

Responsibilities

• Install, configure, and repair laptops, desktops, and peripherals including monitors and printers.
• Install applications, troubleshoot operating systems in Windows and macOS, and manage user accounts.
• Diagnose issues such as systems that will not boot, replace malfunctioning hard drives, and resolve network printer connectivity problems.
• Provide technical support on-site or remotely by resolving employee IT issues and troubleshooting connectivity concerns.
• Support users at the main office as well as remote locations.
• Apply software patches, security updates, and run antivirus scans.
• Perform routine maintenance and system monitoring to keep endpoints running efficiently.
• Deploy computers and peripherals, and track inventory for devices including monitors and related equipment.
• Use Help Desk software to track, manage, and resolve IT support requests.
• Create user guides and update technical documentation for troubleshooting procedures.

Required Qualifications

• Proven experience in technical support roles within an IT environment.
• Strong knowledge of Microsoft Office suite applications, with comprehensive understanding of Windows support and troubleshooting.
• Hands-on experience with computer networking concepts, including LAN/WAN setup, TCP/IP, DNS configuration, VPNs, firewalls (such as Meraki), and network troubleshooting tools.
• Familiarity with operating systems including Windows (including Windows Server), macOS, and Linux.
• Ability to diagnose hardware issues across computer components and connected peripherals.
• Skill in analyzing technical problems quickly to identify root causes and implement timely solutions.
• Excellent communication skills and a customer-focused approach for positive interactions with end-users across the organization.

Technologies

• Microsoft Office
• Windows, Windows Server
• macOS
• Linux
• LAN/WAN setup
• TCP/IP, DNS
• VPNs
• Firewalls (e.g., Meraki)
• Help Desk software
• Antivirus scans

Compensation

Pay: From $22.00 per hour

Benefits

• 401(k) and 401(k) matching
• Dental insurance
• Employee assistance program
• Flexible spending account
• Health insurance
• Life insurance
• Paid time off
• Tuition reimbursement

Work Location

Location: Omaha, NE (onsite)
Work style: In person