Desktop Support Technician

This onsite Desktop Support Technician role at Ovation Workplace Services focuses on in-person technical assistance through a Tech Bar and floor walking. You will troubleshoot Windows 10 desktops and laptops, support mobile devices, and help configure and manage enterprise environments using established device management tools.

Role Overview

Serve end users face to face by providing walk-in and floor-based support, maintaining a customer-first experience. The position includes diagnosing and resolving hardware, software, and connectivity issues across Windows 10 and mobile devices, as well as supporting Microsoft Office 365 and device setup for both Windows and Apple environments.

Key Responsibilities

• Provide high-quality, face-to-face technical support to end users through the Tech Bar and floor walking.
• Maintain a customer-first approach by keeping users informed throughout the support process.
• Collaborate with IT support teams to escalate and resolve issues efficiently.
• Troubleshoot and resolve hardware, software, and connectivity issues for Windows 10 desktops, laptops, and mobile devices.
• Support Microsoft Office 365 applications, including Outlook, Teams, OneDrive, and cloud storage platforms such as Box.
• Perform device setup, configuration, and deployment for Windows and Apple Mac and iOS environments.
• Use enterprise device management tools and methods, including Active Directory, Group Policy Objects, SCCM/SMS, and remote-control technologies.
• Assist with antivirus software management in an enterprise environment.
• Maintain accurate asset inventory records and support asset management processes.
• Log, track, and manage support requests using ServiceNow (desirable).

Required Qualifications

• 3 years of proven experience providing in-person technical support in a customer-focused environment.
• Excellent communication skills and the ability to explain technical issues in simple terms.
• Strong knowledge of Microsoft Windows environments in an enterprise domain setting.
• Hands-on experience with Active Directory, SCCM/SMS, Group Policy, and remote-control methods.
• Proficiency supporting Windows, Microsoft Office 365, and desktop and laptop hardware.
• Experience supporting Microsoft Office applications, with emphasis on Outlook and Teams.
• Familiarity with cloud-based storage solutions such as OneDrive and Box.
• Awareness of antivirus software management in enterprise environments.
• Understanding of asset management processes and procedures.

Technologies

• Windows 10
• Microsoft Office 365
• Outlook, Teams, OneDrive
• Box
• Active Directory
• Group Policy Objects
• SCCM/SMS
• Remote-control technologies
• ServiceNow
• Antivirus software

Location and Compensation

Location: Omaha, NE (onsite)

Pay: USD 20 to 25 per hour

Benefits

• 401(k)
• Dental insurance
• Health insurance
• Paid time off
• Vision insurance

Desirable Skills

• Experience supporting Apple Mac OS and iOS devices.
• Experience with mobile device setup and deployment.
• Knowledge and experience of the ServiceNow ITSM platform.
• Comfort working in a high-visibility, customer-facing role.
• Ability to balance desk-based support with proactive floor walking to provide at-desk assistance.
• Consistent focus on delivering an outstanding customer experience.