Help Desk Technician

Join the ITSS team at the San Jose/Evergreen Community College District for a temporary, on-site Help Desk Technician role at the District Office, beginning November 1, 2026. This position supports faculty, staff, and students with timely first-level technology assistance, ticket management, and day-to-day help desk operations.

You will help keep teaching, learning, and campus services running smoothly by resolving common technical issues across devices and systems, while ensuring requests are properly tracked and followed through to closure.

What you’ll do

• Provide first level technology support and assist with troubleshooting across areas such as computers, printers, video, software, audio-visual tools, WebAdvisor, an ERP system, phones, network access, wireless, and mobile devices.
• Handle requests including password resets, support for online courses, security-related questions, and cloud services.
• Answer user questions and inquiries in a timely manner using telephone, e-mail, text, social media, and both oral and written communication methods.
• Assist users through demonstrations and remote access when needed, including using devices and accommodations to support users with disabilities.
• Use the Help Desk tracking software to log, assign, and track all support tickets.
• Monitor the tracking system to ensure open tickets assigned to Help Desk Technicians are resolved and closed in a timely manner.
• Maintain the tracking database with accurate data entry and prepare reports for management as scheduled or as needed.
• Monitor and manage Help Desk communication channels, including voicemail, email, social media, and other forms of communication.

Required qualifications

• Desktop Computers, Computer Repair, and Technical Support skills.
• Experience troubleshooting by phone.
• Excellent communication, strong writing, and customer service skills.
• Ability to work independently and collaboratively.
• Associate’s degree in Computer Science or a related field.
• Two years of increasingly responsible experience performing help desk operations or related activities.

Helpful experience and certifications

• Prior experience in an educational environment is a plus.
• Relevant certifications such as CompTIA A+ and Network+ are beneficial.

Salary and location

USD 35 - 35 per hour, on-site in San Jose, CA.

Technologies you may work with: CompTIA A+, CompTIA Network+, WebAdvisor, ERP system.