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Today

IT Service Desk Technician

Chen Medical Associates Miami, FL 🇺🇸 Remote

Miami, FL

Today

$22 - $31/hr Full time Application Support Customer Service Customer Support

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Job Description

Based in Miami, Florida with remote work options, the IT Service Desk Technician delivers first-line IT support for enterprise end users, handling triage, troubleshooting, and incident communication across both remote and on-site environments. The role covers hardware, software, and mobile devices, and contributes to SOPs and knowledge-base documentation.

Responsibilities

Serve as the initial point of contact for customers via phone, email, or notifications from the service management tool.
Perform initial triage to clearly define the problem, assess its severity, and determine the appropriate response.
Escalate issues to the appropriate teams as needed to drive resolution.
Keep customers informed about progress and answer questions as issues are being addressed.
Perform moderate troubleshooting for custom in-house applications.
Repair, install, manage, and support personal computer hardware and peripherals.
Adhere to Tier 1 processes and ticket documentation standards for all processed tickets.
Provide Tier 1 support for mobile devices, including configuration and email synchronization for iPhones and Android devices.
Install, repair, and upgrade company-wide applications on workstations; troubleshoot VPN access for remote or field employees; install and configure printers and scanners.
Educate end users on how to use the company's software.
Document troubleshooting procedures, operations manuals, knowledge-base entries, and user guides.
Assist all users with questions, complications, and problems.
Monitor the help desk queue and process tickets according to priority.
Perform other duties as assigned or modified by management.

Requirements

Minimum two years of IT service desk experience.
High school diploma or equivalent.
Knowledge of computer hardware and major software applications, including Microsoft Office.
Knowledge of basic networking concepts.
Intermediate knowledge of Windows client operating systems (for example Windows 8/10) and related OS troubleshooting.
Basic understanding of servicing computer hardware.
Excellent customer service skills.
Strong organizational and prioritization abilities.
Proficiency with Microsoft Office Suite (Word, Excel, PowerPoint, Outlook) and a range of other office productivity tools.
Ability and willingness to travel locally, regionally, and nationwide up to 10% of the time.
Fluency in English, both spoken and written.

Technologies

Microsoft Office Suite (Word, Excel, PowerPoint, Outlook)
Windows client operating systems (Windows 8/10)
VPN
Mobile devices: iPhone (iOS) and Android
Service management tool

Pay Range

USD 22.00 - 31.42 per hour

Employee Benefits

Helpful documents

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Today

Desktop Support Technician

Ovation Workplace Services Niskayuna, NY

Niskayuna, NY

Today

$40k - $50k/yr Full time Active Directory Android Antivirus

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Job Description

What we offer

This on-site, full-time IT support position is based in Niskayuna, NY with a salary range of USD 40,000 to 49,920 per year. The benefits package includes 401(k) matching, dental insurance, health insurance, paid time off, and vision insurance. You will join a team focused on delivering dependable first and second level support for hardware, software, and peripherals across both local and remote environments, with diligent incident documentation and escalation to meet SLAs.

401(k) matching
Dental insurance
Health insurance
Paid time off
Vision insurance

Core duties center on providing timely, professional IT support for end users while maintaining clear communication with stakeholders as incidents progress toward resolution.

Responsibilities

Deliver first and second level technical assistance to end users for hardware, software, and application issues via phone, remote tools, and on-site visits.
Log, track, and keep accurate records for all incidents and service requests in the IT ticketing system.
Install, configure, upgrade, and troubleshoot Windows 10 and Windows 11, plus the Microsoft Office 365 suite.
Provide foundational support for macOS to assist Apple device users.
Install, configure, and support enterprise applications such as Cisco Jabber and other approved software.
Install, configure, and troubleshoot desktop computers, laptops, printers, and other authorized peripherals.
Perform routine preventive maintenance on computers, laptops, and printers to sustain reliability.
Execute remedial repairs on desktops, laptops, printers, and related peripherals.
Use diagnostic tools to troubleshoot network connectivity and workstation hardware and software issues.
Coordinate with third-party vendors to address complex audio/visual issues as needed.
Provide timely status updates to end users and stakeholders regarding open incidents and resolutions.
Support mobile device management for iOS and Android devices within the enterprise environment.
Demonstrate working knowledge of networks, servers, AV systems, smart devices, and telecommunications to support a broad IT needs.
Perform other duties as assigned by management to support department and organizational objectives.

Requirements

Proficiency with Windows operating systems, Microsoft Active Directory, Group Policy Objects, and Microsoft Office 365.
Experience installing, configuring, and troubleshooting PC and laptop hardware.
Familiarity with enterprise antivirus and endpoint protection solutions.
Experience with helpdesk ticketing systems and IT service management practices.
Knowledge of mobile device management platforms for iOS and Android.
Familiarity with enterprise encryption solutions and Windows device management via Active Directory.
Strong analytical and problem-solving abilities and technical troubleshooting skills.
Ability to manage multiple priorities, work independently, and consistently meet SLAs.
Excellent verbal and written communication skills, with the ability to explain technical topics to non-technical audiences.
Commitment to delivering high-quality customer service to internal stakeholders.
Adaptability to a fast-changing technology environment and shifting priorities.
Willingness to work outside standard business hours, including evenings and weekends, for projects or emergency response as needed.
MacOS Server: 1 year (Required)
Desktop support: 3 years (Required)
Active Directory: 3 years (Required)

Technologies

Windows 10
Windows 11
Microsoft Office 365
macOS
Cisco Jabber
Microsoft Active Directory
Group Policy Objects
Mobile Device Management platforms
iOS
Android
Enterprise antivirus/endpoint protection solutions

Physical requirements and work environment

Regularly sit, stand, walk, and use hands to operate a computer keyboard and standard office equipment
Occasionally lift and/or move IT equipment up to 50 pounds
May bend, kneel, or crouch to install or service equipment
Work is conducted primarily in a standard office or data center environment with moderate noise levels
May travel to or work at multiple organizational sites or client locations

Equal Employment Opportunity

We are an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color,

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Today

Full Time IT Support Technician – Help Desk Position

TRS Consulting IT Services, Inc. Burlingame, CA

Burlingame, CA

Today

$30+/hr Full time Cloud Platforms Customer Support Desktop Support

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Job Description

TRS Consulting IT Services, Inc. offers a full-time, on-site IT Support Technician role based in Burlingame, California. The position focuses on hands-on help desk support for clients, hardware installation, and setup of workstations, laptops, servers, and network equipment, with travel across the Bay Area.

Responsibilities

Install, configure, and deploy new workstations, laptops, servers, and network devices (routers, switches, firewalls) at client sites
Provide advanced technical support to customers facing complex issues
Maintain thorough documentation, records, and tickets within ticketing and document management systems
Set up and configure end-user network access and troubleshoot end-user problems
Travel onsite to address desktop and server support needs and perform hardware installations
Contribute to internal and client-facing projects as needed
Meet service level agreements through responsive, professional, and timely support
Pursue training and certification goals aligned with company development standards

Requirements

Minimum of two years in a business IT environment
Experience with Microsoft 365 Administration and Google Workspace
Experience with Windows OS, macOS, Chrome OS; familiarity with iOS and Android OS is a plus
Strong multitasking capabilities
Professional troubleshooting experience
Experience with remote support
Prior MSP or multi-tenant system experience is advantageous but not required
Commitment to continuous learning and advancing technical skills
Excellent customer service skills
Ability to own problems and drive them to resolution
Strong listening and communication abilities
Clear oral and written communication, with emphasis on technical communication in a business setting
Familiarity with help desk ticketing systems
Experience with desktop operating systems and applications in a Windows environment
Knowledge of LAN/WAN network technologies, including router and firewall setup
Familiarity with service level agreements
PowerShell or other Windows-based scripting knowledge is a significant plus

Technologies

Microsoft 365 Administration
Google Workspace
Windows OS
macOS
Chrome OS
iOS
Android OS
Microsoft Server OS
PowerShell

Benefits

401(k)
401(k) matching
Health insurance
Paid time off

Pay

From USD 30.00 per hour

Location

Burlingame, California, onsite

Job Type

Full-time

Experience

Windows: 2 years (Preferred)
Help desk: 2 years (Preferred)

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Mobile Support Jobs

IT Service Desk Technician

Desktop Support Technician

Full Time IT Support Technician – Help Desk Position

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