Full Time IT Support Technician – Help Desk Position

TRS Consulting IT Services, Inc. offers a full-time, on-site IT Support Technician role based in Burlingame, California. The position focuses on hands-on help desk support for clients, hardware installation, and setup of workstations, laptops, servers, and network equipment, with travel across the Bay Area.

Responsibilities

• Install, configure, and deploy new workstations, laptops, servers, and network devices (routers, switches, firewalls) at client sites
• Provide advanced technical support to customers facing complex issues
• Maintain thorough documentation, records, and tickets within ticketing and document management systems
• Set up and configure end-user network access and troubleshoot end-user problems
• Travel onsite to address desktop and server support needs and perform hardware installations
• Contribute to internal and client-facing projects as needed
• Meet service level agreements through responsive, professional, and timely support
• Pursue training and certification goals aligned with company development standards

Requirements

• Minimum of two years in a business IT environment
• Experience with Microsoft 365 Administration and Google Workspace
• Experience with Windows OS, macOS, Chrome OS; familiarity with iOS and Android OS is a plus
• Strong multitasking capabilities
• Professional troubleshooting experience
• Experience with remote support
• Prior MSP or multi-tenant system experience is advantageous but not required
• Commitment to continuous learning and advancing technical skills
• Excellent customer service skills
• Ability to own problems and drive them to resolution
• Strong listening and communication abilities
• Clear oral and written communication, with emphasis on technical communication in a business setting
• Familiarity with help desk ticketing systems
• Experience with desktop operating systems and applications in a Windows environment
• Knowledge of LAN/WAN network technologies, including router and firewall setup
• Familiarity with service level agreements
• PowerShell or other Windows-based scripting knowledge is a significant plus

Technologies

• Microsoft 365 Administration
• Google Workspace
• Windows OS
• macOS
• Chrome OS
• iOS
• Android OS
• Microsoft Server OS
• PowerShell

Benefits

• 401(k)
• 401(k) matching
• Health insurance
• Paid time off

Pay

From USD 30.00 per hour

Location

Burlingame, California, onsite

Job Type

Full-time

Experience

• Windows: 2 years (Preferred)
• Help desk: 2 years (Preferred)