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Multilingual Support Jobs

3 jobs found

14d ago

IT Support- (Bilingual English/Chinese or English Korean)

Xtreme Care Bayside, NY

Bayside, NY

14d ago

$50k - $70k/yr Full time End User Support Help Desk Support Incident Management

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Job Description

Xtreme Care is expanding its IT team in Bayside, New York, seeking a motivated Service Desk Associate who can provide hands-on support across telecom, hardware, networking, and system administration. The role emphasizes clear communication and strong customer service, with occasional travel to other office locations as needed.

Location: Bayside, NY (onsite). Salary: USD 50,000 - 70,000 per year. Experience: Minimum 2 years. Education: Bachelor's degree in a related field.

Responsibilities

Handle incoming help desk requests via phone, email, and a ticketing system; resolve end-user issues promptly and courteously.
Develop and enforce standard procedures for routing and escalating requests.
Track and verify that solutions effectively resolve problems.
Review help desk trends and performance to identify recurring issues and suggest improvements.
Propose and apply system reconfigurations informed by support trends.
Design and deliver training for end users to boost computer literacy and self-sufficiency.
Produce and maintain user documentation, including help sheets, guides, and FAQs.
Investigate emerging technologies and support procurement and implementation efforts.
Liaise with vendors for system installations and address adaptation challenges.
Deliver hands-on technical support, including software/hardware installation, system configuration, and file backup.
Other duties as assigned.

Requirements

Exceptional communication, organizational, and time-management skills.
Knowledge of IT infrastructure technologies, including server, desktop, storage, data center, and networking.
Strong technical proficiency with computer systems and IT support tools.
Excellent interpersonal, written, and verbal communication skills.
Proven ability to manage performance and build strong working relationships.
Analytical and problem-solving abilities with strong attention to detail.
Ability to prioritize and manage tasks in a fast-paced, high-pressure environment.
Customer-focused mindset with a commitment to service excellence.
Comfortable working independently and as part of a team.
Ability to explain technical concepts in user-friendly language.
Reliable transportation.
Bilingual in English with Chinese or English with Korean language skills.

Physical Requirements

Prolonged periods of sitting at a desk and working on a computer.
Ability to lift or carry at least 20 pounds.

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1mo ago

Bilingual Helpdesk Associate

Linxup Chesterfield, MO

Chesterfield, MO

1mo ago Closed

Full time Bilingual Contact Center Customer Service

This position is no longer accepting applications (closed Jul 24, 2026).

Job Description

Join Linxup in a hybrid Chesterfield, MO role that blends flexibility with a strong service culture. The Bilingual Helpdesk Associate provides Tier 1 support to MOTO consumer and Linxup small business customers in English and Spanish, handling general inquiries, activations and cancellations with a remote-friendly schedule.

The position offers an hourly wage with monthly bonus potential, along with a comprehensive benefits package. You’ll have access to Medical, Dental, Vision, Life and 401(k) benefits, plus 20 Flex Days (PTO). This role sits in a fast-paced contact center that values work-life balance to support ongoing growth and professional success.

Responsibilities

Communicate effectively with customers via phone and email in both English and Spanish
Assist with translation on special projects
Provide a warm, courteous greeting to every contact to drive customer satisfaction
Clarify requirements, probe for understanding, and deliver first contact resolutions
Confirm understanding of the solution and offer additional education to prevent repeated issues
De-escalate conversations through active listening and constructive messaging to reach a positive outcome for all parties
Deliver reliable technical support across all products and cultivate long-term relationships with internal and external customers
Retain customers who are considering ending their relationship with MOTO and Linxup
Perform other duties as assigned

Requirements

Excellent written and verbal communication skills
Exceptional customer service abilities
Strong technical aptitude and experience triaging technical issues
Ability to learn quickly in a non-traditional training environment
Highly organized with meticulous attention to detail
Strong work ethic, adaptability to change, and conceptual thinking
Ability to type quickly and accurately
Flexible on scheduling
Minimum 1 year of experience in a related role

Technologies

Salesforce
NetSuite
Voice over IP (VoIP) systems

Benefits

Hourly salary with monthly bonus potential
Medical, Dental, Vision, Life and 401(k) benefits
20 Flex Days (PTO)

Work Environment

Contact center setting
Fast-paced environment with opportunities for growth and rewards
Company emphasis on work-life balance to support peak performance professionally and personally

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1mo ago

Technical Support - Bilingual in Chinese

Universal Processing Flushing, NY

Flushing, NY

1mo ago Closed

$3,600 - $4,000/mo Full time Application Support Bilingual Customer Service

This position is no longer accepting applications (closed Jul 12, 2026).

Job Description

Universal Processing offers an onsite technical support role in Flushing, NY designed for Mandarin Chinese bilingual professionals. This position blends client interactions, deployment support, and hands-on troubleshooting, with a focus on servicing small and medium-sized businesses. Expect on-the-job training, collaborative work with Operations and Sales to resolve POS inquiries, and a comprehensive benefits package with growth opportunities.

Benefits

On-the-job training to get familiar with the industry and the role
Medical, vision, and dental coverage
Generous paid time off
401(k) retirement plan
Periodic performance reviews that may lead to salary adjustments

Responsibilities

Prepare, install, and configure software and hardware for deployment
Onboard and train new users on newly deployed software and hardware
Conduct remote troubleshooting via phone and remote control tools
Identify and analyze issues affecting software and hardware
Collaborate with Operations and Sales to deliver the best POS solutions
Gather end-user feedback and coordinate with the Development team for product improvements
Assist with inventory tracking and management

Requirements

Authorized to work in the United States at the time of hire; E-Verify employer
Bilingual proficiency in Mandarin, including reading and writing
Bachelor’s degree in Computer Science, Information Technology, Computer Engineering, Network Administration, or a related field is a plus
Strong communication, critical thinking, attention to detail, and analytical abilities
Ability to actively listen and interact with clients in a friendly, patient manner
Initiative to solve problems effectively
Self-motivated to learn new systems and product installations
Ability to meet deadlines and maintain attention to detail
Ability to work well both independently and as part of a team
Proficiency with Excel and Word

Technologies

Excel
Word

Compensation

This is a non-exempt role with a monthly salary of $3,600 during the probationary period. Upon successful completion of the probationary period, the base rate increases to $4,000 per month. This position is onsite in Flushing, NY.

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Multilingual Support Jobs

IT Support- (Bilingual English/Chinese or English Korean)

Bilingual Helpdesk Associate

Technical Support - Bilingual in Chinese

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