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Desktop Support Technician

Iron Service Global Inc Irvine, CA

Irvine, CA

Today

$23 - $25/hr Contract Cloud Device Management Computer Skills Device Management

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Job Description

The Desktop Support Technician will provide onsite and field technical support for PC and mobile environments, including hardware and software troubleshooting in meeting and event settings. The role supports refresh programs, provisioning, asset coordination, queue monitoring, and knowledge management activities.

Location and Employment Details

Location: Irvine, CA (onsite)
Job type: contract
Salary: USD 23–25 per hour
Minimum experience: 6 years

Key Responsibilities

Perform bulk refreshes using GLOPAS and support PC refresh for individual users
Manage Recycle cages at customer sites and coordinate Loaner lockers where applicable
Coordinate laptop provisioning for new starters and configure laptops for onboarding
Support issue handling through driver updates, patching, and firmware assistance
Support BTO requirements and manage assets, including coordinating asset repair and break-fix with equipment providers
Handle hardware storage using customer on-site storage provisions and coordinate courier and packaging through customer on-site services
Work with facility management by communicating site points of contact, coordinating goods receipt, and coordinating on-site assistance
Maintain desk setup and maintenance, either in-country or with facility management
Troubleshoot hardware and software for mobile and tablet devices
Coordinate ordering and returns with equipment and service providers
Support networks and key services including GLOPAS, Conferencing, Server/Storage, and Printers
Support crisis management activities as described in the plan and responsibilities for the relevant tracks
Define and run processes for local announcements, including planning (date, time, venue, medium), executing with approved content, and handling marketing and branding for those announcements
Participate in Change Advisory Board meetings and document review
Support office calls and follow-up actions, including monthly performance reporting
Deliver IT induction for new users and provide monthly training and support for employees
Assist users in adapting to new technologies via scheduled quarterly connect sessions
Provide VIP support where a country has an IBA, including advance forecasting and notification of IBA
Handle user follow-ups, ticket escalations, and email queries, complaints, and related communications
Support new starter tracking including hardware orders, AD account, and phone
Coordinate WEEE (Waste from Electrical and Electronic Equipment) with facility and third-party vendors, and coordinate guidance materials for user guides
Conduct SCCM & OS troubleshooting and support OS version updates and profile recreations for vulnerability tickets where central workplace services cannot deploy updates or create profiles
Attend License and Software Services Team meetings and manage knowledge work, including writing knowledge articles, reviewing aging articles, presenting items to the team, and reviewing and approving proposed or new knowledge articles
Perform general queue monitoring, dispatching tickets, and managing problem tickets

Required Skills and Experience

Field/on-site experience: 6 to 8 years in Field Services / Onsite Support Services
Strong knowledge of Windows (Windows 10 and 11) and solid familiarity with troubleshooting and remote guidance
Knowledge of Microsoft Office 2016 and Office 365
Proven experience as a Desktop Support Engineer, Technical Support Engineer, or similar
Experience handling Windows Imaging Project and mass OS deployments, including maintaining multiple OS image and hardware models
Experience with SCCM and Intune administration
Knowledge of PXE and DHCP functionality
Experience with Microsoft OEM Pre-installation Kit (OPK) tools
Good working knowledge of basic networking and troubleshooting tools including nslookup, traceroute, ping, and packet capture tools
Ability to coordinate and interact with multiple teams to reach quick resolution and organize workload for effective implementation
Strong interpersonal skills, including effective interaction at all levels with sensitivity to cultural diversity
Strong documentation skills and the ability to handle unforeseen situations
Excellent problem-solving and multitasking skills
Experience working in an operational environment alongside technical and operational teams, ensuring effective collaboration
Experience in managing multi-discipline teams in distributed locations
Demonstrable results in a business customer-facing role, with a track record of delivering
Ability to adapt to evolving organizational product support and acceptance of operational priorities

Technologies

Windows 10, Windows 11
Microsoft Office 2016, Office 365
nslookup, traceroute, ping, packet capture tools
SCCM, Intune
Windows Imaging Project
Mass OS deployments
Microsoft’s OEM Pre-installation Kit (OPK)
PXE, DHCP
Active Directory, AD account
Recycle cages, GLOPAS, Conferencing, Server/Storage, Printers
WEEE

Benefits

Dental insurance
Health insurance
Life insurance
Vision insurance

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27d ago

IT Desktop Support Engineer

Allied digital service limited Saint Peters, MO

Saint Peters, MO

27d ago

$24 - $26/hr Full time Desktop Support End User Support Endpoint Management

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Job Description

Manage onsite desktop support for a 100% warehouse and production environment in St. Peters, MO.

Responsibilities

Support a Standard Operating Environment (SOE) image for customer standard workplace devices in line with customer standards
Coordinate the quality and timeliness of installs, moves, adds, and changes (IMAC) for supported workplace devices and software across supported customer sites
Use request data and reporting to confirm device delivery for projects and other requests is on track
Perform manual SOE image installation when required
Provide incident resolution for supported workplace devices, including dispatch and leveraging vendor warranty where possible
Handle physical support activities at customer facilities, including:
- Managing on-premises stock locations for receiving new and decommissioned hardware
- Assisting with soft asset disposal and coordinating with the client hardware disposal vendor for hardware disposal
- Updating the Asset Management system based on equipment movement and deployment
Deliver proactive desk-side support for selected end users per the service description
Provide onsite 12x5 VIP support at designated customer facilities
Offer an enhanced service level (higher priority tickets/incidents) for executive VIPs
Support VIP onboarding and offboarding activities
Support VIPs at executive-level events at hotels and customer sites (for example board meetings and investor calls)
Update the agreed IT Service Management tool to reflect completion of a service request or resolution of an incident
When requested by L2/L3, provide onsite support to resolve incidents
Provide hands-and-feet support for managed, current, and customer-approved asset inventory including:
- Printers, mobile devices, tablets, laptops, scanners, and card readers
Coordinate with the customer’s existing provider to maintain continuity of asset records through lifecycle stages from received to decommissioned, including spare devices stocked at customer or provider delivery locations
Provide Level 2 conferencing room support at supported customer locations
Perform ad-hoc hands-and-feet consulting support as requested
Support lifecycle services including inventory management, assisting with asset management and reporting, warranty support coordination using existing customer contracts, recovery, redeployment, preparation for disposal, and onsite equipment support while following customer processes and policies (or designated third parties)
Assist with image deployment aligned to customer end user computing requirements, including compliance with or improvement (subject to customer review/approval) of equipment and software technical specifications and technology refreshes
Complete changes within customer guidelines and in compliance with the customer change management process
Coordinate with internal and third-party service providers to provide remote hands-and-feet support for end user, network, and server issues
Ensure only trained engineers with required security clearances are dispatched to service users in in-scope locations
Ensure the primary engineer attends onsite; if unavailable, dispatch a backup engineer for in-scope service requirements
Administer and execute requests for customer equipment and software in accordance with customer policies and procedures, including verifying user entitlement and advising management on non-conformance
Provide lifecycle support from procurement assistance through end-of-life disposal, including validating entitlements, sourcing spares with vendors, installing, tracking, recovering, redeploying, and disposing of assets

Requirements

5 years of dedicated desktop support experience (not primarily help desk or remote-only)
Device imaging and deployment experience (for example SCCM, Intune, PXE, or similar)
Outlook and Exchange administration/troubleshooting
Printer administration and troubleshooting
Hands-on hardware troubleshooting for laptops, desktops, and printers in a warehouse or industrial setting
ServiceNow experience including CMDB and asset management (not just basic ticketing)
Comfort working onsite in a warehouse environment day to day
PPE and specific shoes needed (provided by the client)
Strong understanding of incident vs service request, P1 to P4 prioritization, and Response vs Resolution SLA
Experience supporting handheld scanners, vehicle mounted units, and label printers is a plus

Tools & Technologies

SCCM, Intune, PXE
Outlook, Exchange
ServiceNow, CMDB

Location

100% Onsite St. Peters, MO (warehouse and production environment, not a corporate office setting)
Shift: 8:00 AM to 5:00 PM
Work mode: In person

Pay

$24.00 - $26.00 per hour

Benefits

401(k)
401(k) matching
Dental insurance
Health insurance
Health savings account
Life insurance
Paid time off
Professional development assistance
Vision insurance

Field Support Scope (Dedicated Dispatch)

Installs, moves, adds, changes (IMAC)
Technical support and break-fix
Software re-imaging
Workstation and input device support (mouse, keyboard) and peripherals (monitor, scanner, printer)

Audio-Video Support

Periodic health/sanity checks of conference rooms
Escort vendors to conference rooms for break-fix support

Disposal

Soft Asset Disposal: single wipe pass plus storage of the asset at the customer facility (provided by dedicated FTEs at dedicated locations)
Hard Asset Disposal: provider coordinates with the customer’s asset disposal vendor for disposal

Tools Provided by ADSL

ServiceNow for provider support teams

Application Question

How soon can you join the project on clearing the interview successfully?

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4mo ago

Tier One Technical Support

SAIC Aberdeen, MD

Aberdeen, MD

4mo ago Closed

$80k - $120k/yr Full time Active Directory Bash Customer Service

This position is no longer accepting applications (closed Jul 19, 2026).

Job Description

SAIC seeks a Tier 1 (Junior) Technical Support Analyst to operate onsite at Aberdeen Proving Ground, MD. This role delivers real time technical assistance for C5ISR TSIG programs and carries out base level IT help desk duties, including initial network support. Salary ranges from USD 80,001 to 120,000 per year.

Responsibilities

Provide real-time technical support to C5ISR TSIG Programs, including Picketline, TSPRING, and SCAMP.
Offer base-level network support, including restoration of system access and resolution of minor system anomalies.
Manage user accounts.
Monitor system status.
Report on system outages and log outage statistics.
Perform limited system or service restarts.
Escalate tickets to higher support tiers as needed.

Requirements

Bachelor's degree in Information Technology or Computer Science, or an equivalent technical degree, plus five or more years of related experience; four years of directly related experience may be accepted in lieu of a degree.
IAT II Level Certification in line with DoD 8570.
Relevant computing environment certifications (Linux+, MCSA, Red Hat Certified Administration).
Experience working with Windows OS and Linux.
Fundamental understanding of managing and operating virtualization and containerization technologies (LKVM, ESXi, HyperV, Docker, Podman, Kubernetes).
TS/SCI Security Clearance with a Counterintelligence (CI) polygraph or higher is required for consideration.
Candidate must be a US Citizen. Dual Citizenship is a disqualifier for this position.
Minimum 1 to 3 years of experience in information technology and information assurance, or equivalent relevant disciplines including industry (development contractor) or DoD background.
Ability to read and understand network and electronic diagrams and troubleshoot system errors.
Ability to create, work, resolve, elevate and close-out work tickets in an ITSM application (e.g., JIRA Service Management, I-Help).
Strong background in Microsoft Office tools.
Ability to build and maintain customer relationships and partnerships with stakeholders at all levels.
Coding skills in BASH.
Coding skills in Puppet.
YAML.
Networking knowledge including TCP/IP.
DHCP Server, Linux.
DNS Server, Linux.
Provisioning (PXE / Anaconda).
Active Directory.
Niagara Files.
Public Key Infrastructure.

Technologies

BASH
Puppet
YAML
TCP/IP
DHCP Server (Linux)
DNS Server (Linux & Windows)
Linux
Windows OS
PXE / Anaconda
Active Directory
Niagara Files
Public Key Infrastructure
LKVM
ESXi
HyperV
Docker
Podman
Kubernetes

Desired Skills

Familiarity with the systems supported by this help desk.
Familiarity with communication security and signals intelligence designs and operations.
Familiarity with network operations and repair.
Familiarity with QA policies and procedures for DoD systems.
Familiarity with satellite communications (SATCOM) and radio frequency (RF) systems.
Prior military IT or networking experience is a plus.

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