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Today

Regional SNV Technical Support

DLC EMPIRE LLC Las Vegas, NV

Las Vegas, NV

Today

$26 - $30/hr Full time Azure Device Management End User Support

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Job Description

Regional SNV Technical Support at DLC EMPIRE LLC brings variety every day. You will support multiple DLC Southern Nevada locations, help roll out new store technology with the DLC-IT Team, and keep daily IT operations running smoothly with local travel in the DLC Tech van. This onsite role in Las Vegas, NV also includes occasional remote ticket support across SNV, NNV, Utah, Idaho, and Wisconsin.

Compensation: USD 26 to 30 per hour.
Location: Las Vegas, NV (onsite).
Experience: Minimum 5 years in information technology and technical support.
Education: Computer Science or a related discipline, or equivalent professional experience.

What you’ll do

Set up new store technology and coordinate work with the DLC-IT Team.
Provide high-level technical support across DLC stores in the region, including hardware, software, phones, and network troubleshooting.
Own store daily IT operations while traveling in the DLC Tech van around the SNV area, with travel that may extend to Southern Utah and with responsibility that includes weekends.
Manage and resolve help desk trouble tickets; verify fixes with the store and user, and update the ticketing system.
Support Operations teams as a key point of contact for technical issues, communicating actively and creating or updating process flows and work instructions as required.
Use advanced monitoring tools to maintain DLC workstations and devices, including support using MDM (knowledge of MDM is required).
Support IT tickets remotely using remote access connections across SNV, NNV, Utah, Idaho, and Wisconsin.
Develop and support test methods for new and refurbished hardware, including data collection and data retention.
Provide weekly updates to the reporting Manager and assist IT department members with assignments and projects.
Maintain confidential information and ensure internal policies and external compliance regulations are followed to avoid vulnerabilities and ensure technology compliance.
Support multiple simultaneous tasks and complete projects in a timely manner.
Assist DLC users in a professional, service-driven manner; support confidential and compliance-focused workflows.
Maintain regular and consistent attendance, and complete other duties as assigned.

Required experience and skills

5 to 7 years of experience in information technology and technical support.
Computer Science or related discipline, or equivalent professional experience.
Proficiency in Microsoft Windows 11 Pro and the Microsoft 365 suite.
Hands-on experience with Microsoft Azure Cloud user administration and Office 365 mailbox setup.
Solid working knowledge of desktop hardware including laptops, workstations, printers, and scanners.
Strong understanding of network topology, switches, firewalls, and wireless devices.
Ability to be a self-starter with minimum supervision.
Good oral and written communication skills; strong investigative and customer service skills.
Flexibility with processes and the opportunity to create new processes.
Friendly attitude and excellent interpersonal skills, with a strong work ethic.
Maintain an Active Nevada Driver license and continuous, state-specific liability insurance.

Technologies you’ll work with

Microsoft Windows 11 Pro
Microsoft 365 suite
Microsoft Azure Cloud
Office 365 mailbox
MDM
Remote access connections

Additional support coverage

Additional duties are required during periods when Southern Nevada support demand is lower and help is needed for other DLC region IT support.

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19d ago

Regional IT Support Specialist

Kunes Auto Group Delavan, WI

Delavan, WI

19d ago

$50k - $60k/yr Full time Antivirus End User Support Field Support

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Job Description

Kunes Auto Group is hiring a Regional IT Support Specialist to deliver onsite and remote technology support for dealerships in Walworth County. Based in Delavan, WI, this is a field-based role with regional travel and limited out-of-town work for specialized projects.

Location and Work Style

Worksite: Delavan, WI (onsite)
Field-based support: Coverage for dealerships within a regional area
Travel: Regional travel using a company-issued vehicle or mileage reimbursement; occasional overnight travel (a few days a year at most)

Compensation

Salary: USD 50,000 to 60,000 per year

Responsibilities

Provide onsite and remote IT support for dealership locations within a 10–25 mile regional radius using a company-issued vehicle or mileage reimbursement.
Diagnose and resolve issues involving hardware, software, and wired or wireless network connectivity.
Manage and resolve Help Desk tickets in a timely and professional manner.
Deploy and maintain IT assets, including workstations and infrastructure hardware.
Install, configure, and maintain network devices, firewalls, antivirus, and security systems.
Carry out system upgrades and software installations.
Coordinate with end users, other IT Specialists, and regional IT leadership to complete support and project work.
Complete occasional out-of-town travel for specialized projects (typically a few times per year).

Required Qualifications

Experience: 3+ years of IT support experience, preferably in a multi-site environment.
Education: Associate degree or equivalent hands-on experience in an IT-related field.
Ability to work independently and manage multiple priorities.
Strong communication, organization, and customer-service skills.
Broad working knowledge across hardware, networking, security, and software.
Driver’s license and comfort traveling within the assigned region.

Technologies

Firewalls
Antivirus
Security systems

Benefits

401(k) with company match
Health, Dental, and Vision Insurance
Paid Time Off and Holidays
Employee Assistance Program
Employee Discounts on vehicles and service
Career growth opportunities with promotion from within

Field and Travel Details

The position is field-based and uses a combination of a company-issued vehicle or mileage reimbursement if a personal vehicle is used.
Overnight travel: limited to a few days per year at most.

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22d ago

Technical Support Manager

Atlas Copco Hillsboro, NY

Hillsboro, NY

22d ago

$108k - $120k/yr Full time Manager Customer Service Customer Support

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Job Description

Atlas Copco is seeking a Technical Support Manager to lead omni-channel technical support success within the Global Support Organization. In this hybrid role based in Hillsboro, NY, you will manage and coach a regional team across multiple products, solutions, and underlying technologies, while serving as the primary technical escalation point to keep customer issues moving toward resolution.

What you’ll do

Deliver a superior customer experience by demonstrating Atlas Copco core principles.
Lead and develop a customer-facing team focused on optimizing the customer experience.
Own and drive overall performance for the regional technical support team, ensuring required skills and behaviors are met or exceeded, identifying performance gaps, and implementing improvements to maximize customer experience.
Coach individuals and the broader team to strengthen performance.
Act as the primary escalation point for technical support within the region, using your professional network to remove barriers and help engineers progress cases, while sharing status and data so escalated issues remain visible and improvement plans can be built and driven.
Assist team members with all aspects of their roles.
Work on problems of diverse scope where data analysis involves evaluating identifiable factors.
Contribute to high-level projects that can influence the company’s future direction.
Communicate effectively at multiple levels, including both management and technical audiences.
Make daily decisions where actions may not be reviewed by superiors.
Feed into global strategy to optimize and adhere to best practices.

What you bring

Bachelor’s Degree in engineering or a related technical discipline, or a global equivalent in education or experience.
10+ years of professional experience in a Technical Support environment.
2+ years of experience in a management or leadership role.
Experience in the semiconductor industry.
Extensive analytical, troubleshooting, and presentation skills.
Expertise in diagnostic techniques for electrical, mechanical, and software systems.
Operational Analysis skills to evaluate data, identify trends and improvement opportunities, and create programs and projects to implement improvements.
Certification in and experience using an established troubleshooting methodology (examples include 8D, Kepner Tregow, Shainin Red X, or Six Sigma Black Belt).

Benefits

Benefits and perks including health and wellness programs, retirement savings, and employee assistance.
A strong retirement 401k plan with matching.
Paid family leave, including health paternity/maternity leave, along with other benefits supporting health work-life balance.
Growth opportunities through global training, mentorship, and career progression pathways.
Individual learning opportunities, worldwide job opportunities, and technical training from the academy.

Hybrid role details

This position is hybrid, allowing you to split your time between remote work and being on-site at one of our locations in OR, AZ, TX, or NY. Job locations include Hillsboro OR, Chandler AZ, Dallas TX, and New York.

Employment information

Functional area: Information Technology
Legal entity: Edwards Vacuum, LLC
Job type: Hybrid
Salary: USD 107,500 - 120,000 per year
Salary note: Salary is based on location average; final compensation may vary based on geographic location, experience, job-related skills, internal peer equity, and other factors.
Minimum experience: 10 years
Education: Bachelor’s Degree in engineering or a related technical discipline

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22d ago

Regional Technical Support Liaison

Atlas Copco Phoenix, AZ

Phoenix, AZ

22d ago

$75k - $95k/yr Full time Customer Support End User Support Regional Support

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Job Description

Atlas Copco is hiring a Regional Technical Support Liaison for hybrid work in Phoenix, AZ, focused on technical and warranty administration support across regional operations.

Responsibilities

Review new products and product information from a field or aftermarket perspective to assess service feasibility and identify required aftermarket resources and services.
Support Service Managers with technician development by driving growth in technician knowledge through local training initiatives.
Monitor formal training programs and recommend continuous improvements for Direct technician workforce performance.
Coordinate with the Technical Support Competency Group to help expedite timely and appropriate resolution of region service issues that require special attention.
Provide warranty administration support for Direct Operations, including:
- Review and approval of claims at the Service Manager prokura level
- RMA tracking of warranty returns
Deliver technical support for end users in a safe manner and direct the customer toward Field Service intervention when appropriate.
Complete special projects as assigned by the Regional Operations Manager or VP/GM.
Perform duties in accordance with Atlas Copco standards, focusing on customer needs and maintaining communications with relevant people and employees to complete work effectively.
Perform other duties as assigned.

Requirements

3-5 years of technical field service experience maintaining and repairing air compressors (Atlas Copco and other).
Demonstrated expertise in maintenance, overhaul, and repair of a wide variety of Atlas Copco compressors.
Strong mechanical and electrical skills, including the ability to interpret wiring diagrams and relay logic.
Minimum four-year degree in mechanical engineering or related, or equivalent experience (example provided: 10+ years).
Self-directed work style with excellent organizational, interpersonal, verbal, and written communication skills.
Proven business analysis skills.
Proficiency in Microsoft Office, including Word and Excel.
Travel required to support regional needs (approx. 10-15%).
Valid driver’s license required.

Technologies

Microsoft Office
Word
Excel

Benefits

Excellent compensation package, including a flexible benefits plan and a generous 401(k) retirement plan.
Health, dental, and vision insurance.
Paid time off.
Life and disability insurance.
Salary based on knowledge, skills, and experience, with a range of $75K - $95K.

Location

Phoenix, AZ (Hybrid)
Hybrid working arrangement allowing split time between remote work and on-site support.

Contact: Talent Acquisition Team (Sowmya Prativadi)

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