Regional Technical Support Liaison

Atlas Copco is hiring a Regional Technical Support Liaison for hybrid work in Phoenix, AZ, focused on technical and warranty administration support across regional operations.

Responsibilities

• Review new products and product information from a field or aftermarket perspective to assess service feasibility and identify required aftermarket resources and services.
• Support Service Managers with technician development by driving growth in technician knowledge through local training initiatives.
• Monitor formal training programs and recommend continuous improvements for Direct technician workforce performance.
• Coordinate with the Technical Support Competency Group to help expedite timely and appropriate resolution of region service issues that require special attention.
• Provide warranty administration support for Direct Operations, including:
  • Review and approval of claims at the Service Manager prokura level
  • RMA tracking of warranty returns
• Deliver technical support for end users in a safe manner and direct the customer toward Field Service intervention when appropriate.
• Complete special projects as assigned by the Regional Operations Manager or VP/GM.
• Perform duties in accordance with Atlas Copco standards, focusing on customer needs and maintaining communications with relevant people and employees to complete work effectively.
• Perform other duties as assigned.

Requirements

• 3-5 years of technical field service experience maintaining and repairing air compressors (Atlas Copco and other).
• Demonstrated expertise in maintenance, overhaul, and repair of a wide variety of Atlas Copco compressors.
• Strong mechanical and electrical skills, including the ability to interpret wiring diagrams and relay logic.
• Minimum four-year degree in mechanical engineering or related, or equivalent experience (example provided: 10+ years).
• Self-directed work style with excellent organizational, interpersonal, verbal, and written communication skills.
• Proven business analysis skills.
• Proficiency in Microsoft Office, including Word and Excel.
• Travel required to support regional needs (approx. 10-15%).
• Valid driver’s license required.

Technologies

• Microsoft Office
• Word
• Excel

Benefits

• Excellent compensation package, including a flexible benefits plan and a generous 401(k) retirement plan.
• Health, dental, and vision insurance.
• Paid time off.
• Life and disability insurance.
• Salary based on knowledge, skills, and experience, with a range of $75K - $95K.

Location

• Phoenix, AZ (Hybrid)
• Hybrid working arrangement allowing split time between remote work and on-site support.

Contact: Talent Acquisition Team (Sowmya Prativadi)