Regional SNV Technical Support

Regional SNV Technical Support at DLC EMPIRE LLC brings variety every day. You will support multiple DLC Southern Nevada locations, help roll out new store technology with the DLC-IT Team, and keep daily IT operations running smoothly with local travel in the DLC Tech van. This onsite role in Las Vegas, NV also includes occasional remote ticket support across SNV, NNV, Utah, Idaho, and Wisconsin.

Compensation: USD 26 to 30 per hour.
Location: Las Vegas, NV (onsite).
Experience: Minimum 5 years in information technology and technical support.
Education: Computer Science or a related discipline, or equivalent professional experience.

What you’ll do

• Set up new store technology and coordinate work with the DLC-IT Team.
• Provide high-level technical support across DLC stores in the region, including hardware, software, phones, and network troubleshooting.
• Own store daily IT operations while traveling in the DLC Tech van around the SNV area, with travel that may extend to Southern Utah and with responsibility that includes weekends.
• Manage and resolve help desk trouble tickets; verify fixes with the store and user, and update the ticketing system.
• Support Operations teams as a key point of contact for technical issues, communicating actively and creating or updating process flows and work instructions as required.
• Use advanced monitoring tools to maintain DLC workstations and devices, including support using MDM (knowledge of MDM is required).
• Support IT tickets remotely using remote access connections across SNV, NNV, Utah, Idaho, and Wisconsin.
• Develop and support test methods for new and refurbished hardware, including data collection and data retention.
• Provide weekly updates to the reporting Manager and assist IT department members with assignments and projects.
• Maintain confidential information and ensure internal policies and external compliance regulations are followed to avoid vulnerabilities and ensure technology compliance.
• Support multiple simultaneous tasks and complete projects in a timely manner.
• Assist DLC users in a professional, service-driven manner; support confidential and compliance-focused workflows.
• Maintain regular and consistent attendance, and complete other duties as assigned.

Required experience and skills

• 5 to 7 years of experience in information technology and technical support.
• Computer Science or related discipline, or equivalent professional experience.
• Proficiency in Microsoft Windows 11 Pro and the Microsoft 365 suite.
• Hands-on experience with Microsoft Azure Cloud user administration and Office 365 mailbox setup.
• Solid working knowledge of desktop hardware including laptops, workstations, printers, and scanners.
• Strong understanding of network topology, switches, firewalls, and wireless devices.
• Ability to be a self-starter with minimum supervision.
• Good oral and written communication skills; strong investigative and customer service skills.
• Flexibility with processes and the opportunity to create new processes.
• Friendly attitude and excellent interpersonal skills, with a strong work ethic.
• Maintain an Active Nevada Driver license and continuous, state-specific liability insurance.

Technologies you’ll work with

• Microsoft Windows 11 Pro
• Microsoft 365 suite
• Microsoft Azure Cloud
• Office 365 mailbox
• MDM
• Remote access connections

Additional support coverage

• Additional duties are required during periods when Southern Nevada support demand is lower and help is needed for other DLC region IT support.