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3 jobs found

1mo ago

Sr. Industrial Technical Support Specialist

Generac Power Systems Sussex, WI

Sussex, WI

1mo ago Closed

$30 - $38/hr Full time Application Support Business Systems Customer Support

This position is no longer accepting applications (closed Jul 3, 2026).

Job Description

The Senior Industrial Technical Support Specialist provides advanced technical assistance to Generac's authorized dealer network, troubleshooting complex product issues, authorizing warranty repairs with minimal guidance, and developing procedures. The role also mentors the technical support team and manages highly escalated cases with key accounts. This position is based onsite in Sussex, WI.

Responsibilities

Field inbound calls and emails from dealer technicians, including Master Technicians, delivering guidance on standard to highly complex inquiries via phone.
Document conversations with precise, timely, and descriptive notes.
Resolve issues ranging from routine to non-routine across the product portfolio.
Educate new dealer personnel on navigating Generac's warranty systems and submitting claims electronically.
Collaborate with dealer technicians to troubleshoot highly complex field issues and drive effective resolutions.
Provide on-site troubleshooting, diagnosis, and repairs as required.
Compile documentation on product failures for analysis by quality and engineering teams.
Mentor less experienced Industrial Technical Support Specialists.
Monitor and respond to emails from the Industrial Service inbox, including special equipment requests.
Overtime may be required based on market conditions.

Requirements

Associate degree in automotive or diesel technology, or equivalent technical experience.
Seven years of related technical experience in automotive repair, diesel engines, gaseous engines, or generators.

Technologies

SAP
GenService
Salesforce
Windchill
Microsoft Office suite

Preferred Job Requirements

Generac Master Certification or equivalent
Bachelor’s Degree in a technical field
Bilingual Spanish
Three years of AC or DC Electrical experience
Experience working with SAP, GenService, Salesforce and Windchill

Benefits

401(k)
Dental insurance
Flexible schedule
Health insurance
Paid time off
Tuition reimbursement
Vision insurance

Great Reasons to Work for Generac

Competitive benefits including health, dental, vision, and a 401(k) plan
Complimentary on-site gym available Monday through Saturday
Product loan program up to four days and discount programs
Active involvement in storm relief efforts and community initiatives
Volunteer Time Off program to support charitable opportunities on company time
A culture that includes team-building events and Fun Days
Commitment to inclusion, diversity, equity, and respect

Pay

USD 30 - 38 per hour

Work Location

Sussex, WI (onsite) - In person

Physical Demands

Regularly required to talk and hear, and to use hands to handle objects or controls
Frequently standing and walking; occasional stooping, bending, or reaching above shoulder level
Occasional lifting up to 25 pounds
Frequent computer-based work involving sitting, close vision, and the ability to adjust

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1mo ago

Technical Support Engineer – Photovoltaic Solutions

Siemens San Antonio, TX

San Antonio, TX

1mo ago Closed

$62k - $106k/yr Full time Electrical Engineering Customer Service Customer Support

This position is no longer accepting applications (closed Jul 1, 2026).

Job Description

This position delivers post‑sales technical support and troubleshooting for Siemens Inverter and Energy Storage products, focusing on the Central Inverter and KACO 3‑phase String Inverter portfolio, and is based in San Antonio, TX. The role involves coordinating cross‑functional resolution with travel required to support customer issues, up to 40 percent of the time.

Location and Compensation

Location: San Antonio, TX (onsite).

Salary range: USD 61,547 to 105,509 per year.

Travel: Up to 40% to engage with high‑profile customers and field teams as needed.

Responsibilities

Deliver technical support and troubleshooting for post‑sale inquiries across the Central Inverter and KACO 3‑phase String Inverter portfolio via phone, email, and web channels.
Manage support cases to ensure proper recording, tracking, timely resolution, and closure of follow‑ups.
Apply fault isolation and root‑cause analysis to diagnose and remedy complex technical issues.
Foster a positive customer experience by collaborating with Development, Sales, and Quality Assurance teams.
Respond promptly and professionally to customer inquiries and complaints.
Lead high‑level customer resolution by coordinating across engineering, research and development, project management, sales, manufacturing, and other departments.
Work with factories and quality teams to develop and implement corrective and preventive actions.
Review processes to identify efficiency improvements and enhance departmental structure.
Provide frequent updates to stakeholders throughout the correction and resolution steps.
Coordinate with field service teams and vendors to align on materials and methods of correction.
Drive timely resolutions with an emphasis on cost awareness to support after‑delivery cost reduction for Siemens.

Requirements

Bachelor’s degree.
3+ years of experience in energy storage, solar, or utilities environments.
Project management skills with strong business acumen.
Advanced computer proficiency; experience with SAP and/or Salesforce is a plus.
Excellent verbal communication abilities for effective customer interactions.
Strong leadership capability to align multiple teams for issue resolution of complex customer scenarios.

Technologies

SAP
Salesforce

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1mo ago

Client Technical Support Consultant III

ADP Roseland, NJ 🇺🇸 Remote

Roseland, NJ

1mo ago Closed

$115k - $207k/yr Full time ABAP Application Support Crm Integration

This position is no longer accepting applications (closed Jun 21, 2026).

Job Description

ADP is hiring a Client Technical Support Consultant III in Roseland, New Jersey, offering remote work options and a focus on solving second-level post-live issues within SLA while partnering on SAP HCM and payroll solutions. This role combines technical problem solving with leadership and cross-functional collaboration to support clients through complex HR technology implementations.

Location: Roseland, NJ (remote). Salary: USD 114,982 - 206,700 per year. Education requirements include a Master’s degree or Bachelor’s degree, with a minimum of three years of related experience.

Responsibilities

Foster high-performing teams by mentoring, sharing knowledge, motivating colleagues, and maintaining engagement and productivity.
Commit to ongoing learning of new technologies and processes through available tools, training, conferences, and a practical learn-as-you-go mindset to explore new approaches.
Take a proactive, hands-on stance to issues, ensuring problems are resolved and deliverables are complete and polished when delivered.
Collaborate with peers to exchange ideas, stay current with evolving technologies, and develop tools that best serve clients.
Embrace a dynamic workload across regions and teams, including coordinating with a team in India, leading quarterly initiatives, and handling ad hoc requests from other departments.
Present with confidence to senior leaders, product owners, and peers, demonstrating executive presence and delivering clear communications on milestone achievements.
Address inevitable challenges by identifying effective solutions.
Provide second-level post-live issue resolution within SLA timeframes, including investigation, solution identification, recommendation, configuration, unit testing and solution documentation. Prepare functional specifications and change control requests, including design and configuration details. Test and document change control requests. Provide guidance on the design and configuration of complex solutions as well as provide functional/technical ex

Requirements

Education and qualifications: Bachelor’s degree in Computer Science, Computer Engineering, Information Systems, or related field, plus five years of related experience; Master’s degree with three years of related experience accepted; three-year degree or a combination of degrees or diplomas may meet the bachelor requirement. Telecommuting permitted.
Work Experience: Two years of experience must include SAP HCM; SAP Development; Personnel Administration (PA); US payroll; Organizational Management (OM); Time Management (TM); SF Integration with HCM; WD Integration with HCM; Resolving customer end-user CRM inquiries and escalated issue tickets; XML; Oracle Integration with HCM; ABAP code for HCM; SFTP File transmission; General Ledger HCM Postings; Year End Interface Activities/Compliance Integration.

Technologies

SAP HCM
SAP Development
ABAP
XML
Oracle Integration with HCM
Workday Integration with HCM
Salesforce Integration with HCM
SAP Note
SFTP File transmission
CRM

Benefits

Medical
Dental
Vision
Life Insurance
Matched Retirement Savings
Wellness Program
Short- and Long-Term Disability
Charitable Contribution Match
Holidays
Personal Days & Vacation
Paid Volunteer Time Off

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SAP Support Jobs

Sr. Industrial Technical Support Specialist

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