Technical Support Engineer – Photovoltaic Solutions

This position delivers post‑sales technical support and troubleshooting for Siemens Inverter and Energy Storage products, focusing on the Central Inverter and KACO 3‑phase String Inverter portfolio, and is based in San Antonio, TX. The role involves coordinating cross‑functional resolution with travel required to support customer issues, up to 40 percent of the time.

Location and Compensation

Location: San Antonio, TX (onsite).

Salary range: USD 61,547 to 105,509 per year.

Travel: Up to 40% to engage with high‑profile customers and field teams as needed.

Responsibilities

• Deliver technical support and troubleshooting for post‑sale inquiries across the Central Inverter and KACO 3‑phase String Inverter portfolio via phone, email, and web channels.
• Manage support cases to ensure proper recording, tracking, timely resolution, and closure of follow‑ups.
• Apply fault isolation and root‑cause analysis to diagnose and remedy complex technical issues.
• Foster a positive customer experience by collaborating with Development, Sales, and Quality Assurance teams.
• Respond promptly and professionally to customer inquiries and complaints.
• Lead high‑level customer resolution by coordinating across engineering, research and development, project management, sales, manufacturing, and other departments.
• Work with factories and quality teams to develop and implement corrective and preventive actions.
• Review processes to identify efficiency improvements and enhance departmental structure.
• Provide frequent updates to stakeholders throughout the correction and resolution steps.
• Coordinate with field service teams and vendors to align on materials and methods of correction.
• Drive timely resolutions with an emphasis on cost awareness to support after‑delivery cost reduction for Siemens.

Requirements

• Bachelor’s degree.
• 3+ years of experience in energy storage, solar, or utilities environments.
• Project management skills with strong business acumen.
• Advanced computer proficiency; experience with SAP and/or Salesforce is a plus.
• Excellent verbal communication abilities for effective customer interactions.
• Strong leadership capability to align multiple teams for issue resolution of complex customer scenarios.

Technologies

• SAP
• Salesforce