Satellite Communications

Satellite Communications Support Jobs

4 jobs found

Today

Lead, Technical Support Engineer (Wideband Global SATCOM)

L3Harris Technologies Colorado Springs, CO

Colorado Springs, CO

Today

$88k - $163k/yr Full time Incident Management Information Technology It PostgreSQL

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Job Description

Lead Technical Support Engineer role supporting the WSOTS II contract as a Wideband Global Satellite (WGS) subject matter expert, with primary focus on Global SATCOM Configuration Control Element (GSCCE) operations.

Responsibilities

Provide expert technical assistance, analysis, and informal training for the WGS satellite system and GSCCE.
Act as a recognized technical authority for GSCCE operations, including troubleshooting and performance improvement.
Support operators and mission partners with clear, accurate, actionable technical guidance.
Lead troubleshooting for GSCCE-related issues, anomalies, and operational deficiencies.
Diagnose and resolve routine GSCCE issues with a target resolution time of within 4 hours.
Escalate complex issues within 1 hour after determining higher-level support is needed.
Maximize independent resolution prior to escalation through technical analysis, system review, and coordination.
Record troubleshooting steps, findings, and corrective actions in the appropriate system log within 48 hours of issue resolution.

Requirements

Active Top-Secret security clearance; ability to obtain SCI.
Education: Bachelor’s Degree.
Experience: minimum 9 years of prior relevant experience.
Degree/experience substitution options:
- Graduate Degree plus minimum 7 years relevant experience.
- In lieu of a degree, minimum 13 years relevant experience.
Relevant experience includes WGS/GSCCE operations, including 2 years minimum system administrator experience with Windows and a Virtual Machine environment.
DoD 8140.01/8570.01-M IAT Level 2 certification (example: Security+).
Ability to travel up to 20%.

Technologies

Windows
Virtual Machine
Linux
SQL
Postgres
Microsoft Office

Preferred Additional Skills

Experience with SATCOM apportionment planning and allocation processes across ground, space, and control networks, including operational control of sub-networks for apportioned SATCOM resources.
Working knowledge of Linux, SQL, and Postgres.
Strong skill set with Microsoft Office applications.
Working knowledge of cybersecurity requirements.
Previous experience supporting DoD/government customers.
Demonstrated ability to work and grow in a dynamic, fast-paced, team-oriented environment.
Experience developing, planning, operating, controlling, and/or managing military or commercial SATCOM systems and software.

Examples of Systems and Software (Not Limited To)

DoD Teleports and Gateways
Service Teleports and Gateways
Commercial Teleports and Gateways
Satellite Communications Operations Centers and/or Watch Offices

Benefits

Health and disability insurance
401(k) match
Flexible spending accounts
EAP
Education assistance
Parental leave
Paid time off
Company-paid holidays

Location: Colorado Springs, CO (onsite)

Salary Range (Colorado): USD 87,500 - 162,500 per yearly

Application Deadline: 12/31/2026

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Today

Specialist, Technical Support Engineer (COMSAT Analyst / Planner)

L3Harris Technologies Colorado Springs, CO

Colorado Springs, CO

Today

$64k - $118k/yr Full time Communications Systems Satellite Communications Specialist

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Job Description

L3Harris is seeking an on-site Specialist, Technical Support Engineer to support Commercial SATCOM analyst and planning activities for the WSOTS II Contract supporting the Commercial C-SSE.

Responsibilities

Deliver planning, definition, implementation, and operational management of global COMSATCOM communications systems to improve flexible global SATCOM support
Provide transmissions management planning services, including control and coordination across all Commercial frequency spectrums and Commercial SATCOM systems in use
Use an integrated systems approach to support development, implementation, testing, planning, and management of SATCOM
Support the SATCOM Operational Manager (SOM) and Consolidated SATCOM Systems Expert (C-SSE) functions per CJCSI 6250.01 Series
Support on-orbit and future SATCOM systems, SATCOM System Experts, and day-to-day operational management of DOW-owned and leased SATCOM resources
Provide technical analysis to support DOD COMSATCOM operations, planning, management, and control activities
Conduct supportability analyses for legacy-to-future planning needs, covering user requirements and payload requirements
Enter and maintain required data in: SDB-MT, JSMPS, JIST, successor systems, and related documents
Coordinate with CCMDs and other SATCOM users to assess Commercial SATCOM availability for current and future operations, OPLANs, CONPLANs, and priority mission optimization
Support development of new operational management, planning, and control tools
Perform trend analysis and operational deficiency assessments for COMSATCOM operations and management
Assist constellation health and welfare monitoring activities
Mitigate, resolve, and recover from satellite anomalies
Provide EMI support to mitigate, resolve, and recover from COMSATCOM interference and coordinate EMI resolution efforts
Maintain contingency plans to optimize the COMSATCOM constellation and provide technical input for constellation reconfiguration
Review COMSATCOM priorities and prepare inputs to a priority monitoring list tied to military monitoring and geographic location resources to protect highest-priority SATCOM networks
Advise and support updates to plans, policies, and documentation reflecting future changes in COMSATCOM and Commercial satellite payload requirements
Conduct periodic reviews of instructions for current applicability and accuracy as space, control, and terminal segments change
Post, edit, and maintain content on the CFSCC SPACE SATCOM website and related SATCOM planning tools to support the COMSATCOM mission
Provide COMSATCOM subject matter expertise and document findings

Requirements

Active Top Secret clearance with SCI eligibility
Bachelor’s Degree and a minimum of 4 years of prior relevant experience
OR Graduate Degree and a minimum of 2 years of prior related experience
OR, in lieu of a degree, a minimum of 8 years of prior related experience
1 year of relevant experience or education in communication principles and SATCOM theory
3 years of operational experience with Commercial or Military SATCOM systems
1 year of relevant experience in SATCOM apportionment planning and allocation processes, including ground, space, and control networks, and operational control of sub-networks for apportioned SATCOM resources
Relative knowledge of intelligence capabilities, processes, and tasking mechanisms needed to support Government performance of SATCOM interference tasks

Technologies

SATCOM Database Management Tool (SDB-MT)
Joint Satellite Communications Management and Planning System (JSMPS)
Joint Integrated SATCOM Tool (JIST)
Joint SATCOM Management Enterprise (JSME)
Enterprise Management and Control (EM&C)
SATCOM Ordering, Management & Situational Awareness Tools (SOMSAT)
Joint Spectrum Interference Resolution (JSIR)

Benefits

Health and disability insurance
401(k) match
Flexible spending accounts
EAP
Education assistance
Parental leave
Paid time off
Company-paid holidays

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1d ago

Technical Support Technician

KVH Industries, Inc. Bristol, RI

Bristol, RI

1d ago

Full time Customer Support Field It Support Hardware Support

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Job Description

KVH Industries, Inc. provides technical support for a global, always-on network environment. In this onsite role in Bristol, RI, you will help keep KVH’s VSAT network and third-party networks performing reliably through monitoring, diagnostics, incident support, and network maintenance.

What you’ll do

You will deliver technical support to KVH partners and their customers, with day-to-day work focused on network health and customer incident resolution. Network Operations is a 24X7X365 responsibility, and you will follow established network operating procedures when working with network infrastructure partners.

Monitor network performance and take corrective action when network health requires it
Diagnose and resolve customer incidents using strong technical diagnostic skills
Maintain system configuration and keep accurate maintenance logs
Use case management tools to manage customer issues to successful outcomes
Maintain and support KVH system components by servicing VSAT antennas and mobile terminal hardware
Build deep knowledge of KVH network design, terminal designs, deployment, and ongoing functionality and maintenance
Know how to initiate a field service plan for a hardware failure
Coordinate with regional KVH sales and service offices, global partners, and customers to maintain a high level of customer service
Participate in other duties as assigned

What you bring

AS degree in computer science, information systems, network management, or engineering
Prior military experience in communications or an adequate level of prior experience can be substituted for an AS degree
3+ years of experience in network management, field service support, or technical support
Proficiency with Microsoft Office
Prior experience with Salesforce Service Cloud is preferable
Excellent customer management and communication skills
Ability to facilitate problem solving with coworkers and customers
Strong organization skills with attention to detail and accuracy
Ability to travel on occasion and work scheduled weekdays, evenings, nights, or weekends

Why KVH

Generous paid time off
Tuition reimbursement
Medical, dental, and vision coverage
Life insurance
Flexible/health spending account
Employee stock purchase program
Retirement plan

Technologies: Microsoft Office, Salesforce Service Cloud

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7d ago

Technical Support Specialist - Aircraft Connectivity

EchoStar Atlanta, GA

Atlanta, GA

7d ago

$60k - $85k/yr Full time Aerospace Electronics Aircraft Maintenance Avionics

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Job Description

EchoStar’s Hughes Network Systems division is hiring a Technical Support Specialist in Atlanta, GA to provide frontline support for aircraft inflight connectivity (IFC) systems and keep maintenance operations compliant and fast.

Responsibilities

Act as the frontline technical point of contact to support seamless customer maintenance operations and rapid issue resolution
Create and run structured maintenance plans for active discrepancies using ticketing tools such as ServiceNow
Review system logs, performance data, and schematics to diagnose complex faults quickly and accurately
Provide troubleshooting and repair guidance that follows federal regulatory guidelines
Use AI tools to analyze diagnostic logs, streamline ticket management, and help predict recurring technical faults
Partner with cross-functional engineering teams to support system enhancements and optimize fleet performance
Deliver rapid corrective action based on fault diagnosis and performance log review to maintain fleet reliability and compliance
Drive process improvements aimed at reducing operational costs and increasing system efficiency for airline operations

Requirements

Experience servicing and maintaining In-Flight Connectivity (IFC), SATCOM, and avionics systems
Advanced ability to interpret complex technical manuals, wiring diagrams, and system schematics
Strong troubleshooting skills using performance metrics, diagnostic tools, and log analysis software
Ability to communicate technical guidance, training, and operational reporting to airline personnel
AI literacy to improve diagnostic accuracy, automate workflows, and increase operational efficiency
Experience or familiarity with airline maintenance operations and regulatory compliance standards
Capability to lead process improvement initiatives that improve reliability and lower operational costs
Strong organizational skills to manage multiple complex tasks in a fast-paced environment
Resilience and conflict-resolution skills for high-pressure technical situations
Proficiency with Microsoft Excel, PowerPoint, ServiceNow, and technical software tools
In-flight connectivity (IFC) or SATCOM troubleshooting experience and the ability to read and interpret technical materials
Diagnostics experience using system logs, performance metrics, and ticketing systems like ServiceNow
Flexibility to work flexible shifts (nights, weekends, holidays) for 24/7 technical support coverage

Minimum Qualifications

Education: Two-year degree in a technical field (or equivalent combination of relevant work experience and certifications)
Experience: 2 years of experience in IFC, SATCOM, or avionics systems servicing
Pre-employment screening: Candidates must complete a pre-employment screen, which may include a drug test and DMV check
Visa sponsorship: Not available for this position

Technologies

ServiceNow
Microsoft Excel
Microsoft PowerPoint

Benefits

Flexible spending accounts
HSA
401(k) Plan with company match
ESPP
Career opportunities
Flexible time away plan

Location and Salary

Location: Atlanta, GA (onsite)
Salary: USD 59,500 - 85,000 per year

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Satellite Communications Support Jobs

Lead, Technical Support Engineer (Wideband Global SATCOM)

Specialist, Technical Support Engineer (COMSAT Analyst / Planner)

Technical Support Technician

Technical Support Specialist - Aircraft Connectivity

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