Tier 3

Tier 3 Support Jobs

3 jobs found

Today

Tier 3 IT Support Technician

Bedrock Technology Jessup, PA

Jessup, PA

Today

$65k - $85k/yr Full time Incident Management Information Technology (IT) IT Operations

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Job Description

Bedrock Technology offers a competitive salary ($65,000 - $85,000 per year) for an on-site Tier 3 IT Support Technician role in the Scranton, PA area, with the ability to work closely with a collaborative team. You’ll get access to comprehensive health, dental, and vision benefits, generous PTO and paid holidays, and a 401(k) with company match, along with professional development support and certification reimbursement.

This position is in person daily and requires daily reporting to the office in the Jessup, PA area. As the escalation point for complex issues, you’ll help maintain stable IT services across infrastructure, network operations, and cloud identity and productivity tools.

What you’ll do

Own escalated incidents from Tier 1/2, performing deep system-level investigation and root cause analysis to drive resolution
Administer core infrastructure, including servers running Windows/Linux, Active Directory, DNS, DHCP, Group Policy, and virtualization platforms such as VMware and Hyper-V
Troubleshoot network operations across LAN/WAN, including VPN, firewall rules, switching, and routing in coordination with the network team
Manage cloud environments by administering and troubleshooting Microsoft 365, Azure AD, Entra ID, and hybrid identity configurations
Lead incident response during major outages, coordinating resolution and communicating status to stakeholders
Develop and maintain documentation by writing runbooks, KB articles, and SOPs to improve efficiency and reduce repeat escalations
Mentor Tier 1/2 technicians with guidance and training to strengthen team capability
Liaise with vendors to manage escalations and coordinate with third-party vendors and software support teams
Drive continuous improvement by identifying recurring issues and proactively reducing them through automation, process changes, or infrastructure improvements

What you’ll bring

5+ years of progressive IT support experience, including at least 2 years in a Tier 3 or senior systems role
Deep expertise in Windows Server administration and troubleshooting (2016/2019/2022)
Strong knowledge of Active Directory, Group Policy, DNS, and DHCP
Hands-on Microsoft 365 administration, including Exchange Online, Teams, SharePoint, Intune, and EntraID
PowerShell scripting proficiency for automation and administration
Solid networking fundamentals including TCP/IP, VLANs, routing protocols, and VPN technologies
Experience with virtualization such as VMware vSphere or Hyper-V
Ability to independently manage and prioritize a complex, varied workload
Hands-on VoIP / UCaaS administration with platforms such as RingCentral, Zoom, 8x8, Goto, Cisco, Mitel, and similar

Preferred and helpful experience

Experience with Azure or other cloud platforms such as AWS and GCP
Familiarity with SIEM tools, endpoint security, and EDR platforms
Knowledge of ITIL frameworks and service management best practices
Experience with backup and disaster recovery solutions such as Veeam and Datto
Scripting experience beyond PowerShell, such as Python or Bash
Certifications including AZ-104, CompTIA Security+/Network+, MCSA/MCSE, VMware VCP, or ITIL Foundation
VoIP/UCaaS experience such as RingCentral/Zoom/8x8 (1 year preferred)

Location and schedule

Location: Jessup, PA (onsite)
Type: Full-Time
Work location: In person
Daily onsite requirement: must report to the office in person daily
Commuting area: Jessup, PA 18434 (required)

Salary: $65,000.00 - $85,000.00 per year

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1d ago

Tier 3 IT Support Technician

Bedrock Technology Scranton, PA

Scranton, PA

1d ago

$65k - $85k/yr Full time Active Directory Cloud Platforms Computer Skills

Apply Now

Job Description

Bedrock Technology is hiring a senior, hands-on Tier 3 IT Support Technician for an on-site role in the Scranton, PA area. This position is built around owning escalated incidents end-to-end, administering core systems and cloud-related services, and guiding major outages with clear stakeholder communication.

You will also help strengthen the team through documentation and mentorship while working closely with internal teams and third-party vendors to keep complex environments running reliably.

Role Overview

Resolve complex technical issues escalated from Tier 1/2 through deep system-level investigation and root cause analysis
Provide technical leadership during major outages, coordinating resolution and communicating status to stakeholders
Own recurring problem elimination by identifying patterns and driving continuous improvement through automation, process changes, or infrastructure updates

Key Responsibilities

Escalated incidents: troubleshoot and resolve Tier 3-level problems requiring advanced investigation
Core infrastructure administration: manage and maintain servers (Windows/Linux), Active Directory, DNS, DHCP, Group Policy, and virtualization platforms (VMware/Hyper-V)
Network operations support: troubleshoot LAN/WAN, VPN, firewall rules, switching, and routing issues in coordination with the network team
Cloud environment management: administer and troubleshoot Microsoft 365 and Entra ID (including Azure AD and hybrid identity configurations)
Documentation: write and maintain runbooks, KB articles, and SOPs to improve efficiency and reduce repeat escalations
Mentorship: guide and train Tier 1/2 technicians to build team capability
Vendor liaison: manage escalations and coordinate with third-party vendors and software support teams
Continuous improvement: proactively eliminate recurring issues through automation, process changes, or infrastructure improvements

What You’ll Bring

5+ years of progressive IT support experience, including at least 2 years in a Tier 3 or senior systems role
Deep expertise in Windows Server (2016/2019/2022) administration and troubleshooting
Strong working knowledge of Active Directory, Group Policy, DNS, and DHCP
Hands-on experience with Microsoft 365 administration including Exchange Online, Teams, SharePoint, Intune, and EntraID
Proficiency in PowerShell scripting for automation and administration
Solid networking fundamentals including TCP/IP, VLANs, routing protocols, and VPN technologies
Experience with VMware vSphere or Hyper-V virtualization
Ability to independently manage and prioritize a complex, varied workload
Hands-on experience with VoIP / UCaaS administration (RingCentral, Zoom, 8x8, Goto, Cisco, Mitel, etc.)

Technologies

Windows Server, Active Directory, DNS, DHCP, Group Policy
VMware/Hyper-V, VMware vSphere, Hyper-V
Microsoft 365, Exchange Online, Teams, SharePoint, Intune, EntraID, Azure AD, hybrid identity configurations
PowerShell, TCP/IP, VLANs
VoIP / UCaaS, RingCentral, Zoom, 8x8, Goto, Cisco, Mitel
ITIL, Azure, AWS, GCP, SIEM, EDR, Veeam, Datto, Python, Bash
Microsoft Certified: Azure Administrator (AZ-104), CompTIA Security+, CompTIA Network+, MCSA, MCSE, VMware VCP, ITIL Foundation

Location and Compensation

Location: Scranton, PA (onsite)
Salary: USD 65,000 - 85,000 per year

Benefits

Competitive salary commensurate with experience
Comprehensive health, dental, and vision benefits
401(k) with company match
Generous PTO and paid holidays
Professional development budget and certification reimbursement
Flexible/hybrid work options
Collaborative team that values your expertise

View full job page →

1d ago

Tier 3 IT Support Technician

Bedrock Technology Jessup, PA

Jessup, PA

1d ago

$65k - $85k/yr Full time Active Directory Cloud Platforms Identity and Access Management

Apply Now

Job Description

Bedrock Technology is hiring a senior, hands-on Tier 3 IT Support Technician for an on-site daily in-person role in the Scranton, PA area (Jessup, PA).

Resolve escalated incidents: own complex issues escalated from Tier 1/2, performing deep system-level investigation and root cause analysis
Administer core infrastructure: manage and maintain servers (Windows/Linux), Active Directory, DNS, DHCP, Group Policy, and virtualization platforms (VMware / Hyper-V)
Support network operations: troubleshoot LAN/WAN, VPN, firewall rules, switching, and routing in coordination with the network team
Manage cloud and identity: administer and troubleshoot Microsoft 365, Azure AD, Entra ID, and hybrid identity configurations
Lead incident response: act as technical lead during major outages, coordinating resolution and communicating incident status to stakeholders
Build and maintain documentation: write and update runbooks, KB articles, and SOPs to reduce repeat escalations and improve team efficiency
Mentor junior technicians: provide guidance and training to Tier 1/2 staff to strengthen team capability
Liaise with vendors: manage escalations and coordinate with third-party vendors and software support teams
Drive continuous improvement: identify recurring issues and eliminate root causes through automation, process changes, and infrastructure improvements

Requirements

Experience: 5+ years of progressive IT support experience, including at least 2 years in a Tier 3 or senior systems role
Windows Server expertise: deep experience administering and troubleshooting Windows Server 2016/2019/2022
Directory and DNS/DHCP: strong working knowledge of Active Directory, Group Policy, DNS, and DHCP
Microsoft 365 administration: hands-on experience with Exchange Online, Teams, SharePoint, Intune, and Entra ID
Automation: proficiency in PowerShell scripting for automation and administration
Networking fundamentals: TCP/IP, VLANs, routing protocols, and VPN technologies
Virtualization: experience with VMware vSphere or Hyper-V
Work organization: ability to independently manage and prioritize a complex, varied workload
VoIP/UCaaS: hands-on administration experience (examples: RingCentral, Zoom, 8x8, Goto, Cisco, Mitel)

Technologies

Windows Server (2016/2019/2022)
Active Directory, Group Policy, DNS, DHCP
VMware vSphere, Hyper-V
Microsoft 365, Exchange Online, Teams, SharePoint, Intune, Entra ID, Azure AD
PowerShell
TCP/IP, VLANs, VPN technologies, LAN/WAN
VoIP / UCaaS: RingCentral, Zoom, 8x8, Goto, Cisco, Mitel

Benefits

Salary: USD 65,000 - 85,000 per year
Comprehensive health, dental, and vision benefits
401(k) with company match
Generous PTO and paid holidays
Professional development budget and certification reimbursement
Flexible/hybrid work options
A collaborative team that values your expertise

Preferred

Experience with Azure or other cloud platforms (AWS, GCP)
Familiarity with SIEM tools, endpoint security, and EDR platforms
Knowledge of ITIL frameworks and service management best practices
Experience with backup and disaster recovery solutions (Veeam, Datto, etc.)
Scripting beyond PowerShell (Python, Bash, or similar)

Certifications (Plus)

Microsoft Certified: Azure Administrator (AZ-104)
CompTIA Security+ / Network+
MCSA / MCSE
VMware VCP
ITIL Foundation

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