Website Management

Website Management Support Jobs

3 jobs found

24d ago

Tech Support / Customer Support Representative

Vlore Foods and POS Rapids City, IL

Rapids City, IL

24d ago

$20 - $25/hr Full time Application Support Computer Skills Customer Service

Apply Now

Job Description

Vlore Foods and POS is seeking a full-time Tech Support / Customer Support Representative for on-site work in Rapids City, IL. This role blends in-office and on-site technical and POS support for restaurants, with local travel for installations as needed. You will troubleshoot hardware and software, assist with POS setup and basic websites, and support sales and installation teams. The position fosters collaboration within a fast-growing tech and merchant services company, with a culture focused on reliability, clear communication, and continuous growth.

Benefits

Paid time off
Competitive hourly pay based on experience
Shift differential or bonuses for late hours, plus travel pay when applicable
Growth opportunities within a rapidly expanding tech and merchant services organization

Responsibilities

Provide friendly and professional technical support to restaurant customers via phone, email, chat, and remote desktop
Troubleshoot POS system issues including hardware, software, connectivity, and payments
Assist with POS setup, basic training, and configuration
Build, update, and maintain simple customer websites such as online ordering pages, menus, and basic e-commerce sites
Handle additional tech tasks such as domain management and digital tools for restaurants
Travel locally or regionally for on-site installations, troubleshooting, and customer support as needed
Document support tickets and ensure timely resolution of issues
Support the sales and installation team

Requirements

Solid knowledge of computers, technology, and troubleshooting
Experience or strong interest in web-related tasks such as websites, basic design, and online tools
Comfortable learning new systems quickly
Excellent communication and customer service skills
Willing and able to travel for installations and on-site support; valid driver’s license and reliable transportation required
Some hours may be late in the evenings or on weekends
Reliable and flexible with scheduling
Previous tech support, help desk, web development, POS installation, or restaurant tech experience is a plus

Technologies

Remote Desktop

View full job page →

1mo ago

Technical Support Lead - Web

Johnson Controls Boca Raton, FL

Boca Raton, FL

1mo ago Closed

Full time Cloud Solutions Cross Functional Collaboration Engineering

This position is no longer accepting applications (closed Jul 30, 2026).

Job Description

Responsibilities

Own the full lifecycle of the global web ecosystem, maintaining an up-to-date inventory, visibility into architecture, and ongoing operational health.
Establish and enforce enterprise-wide governance frameworks, standards, and guardrails for all web platforms.
Develop and sustain a centralized catalog of websites, detailing technology stacks, hosting models, ownership, and criticality.
Standardize operational processes, documentation, and compliance checkpoints across web properties.
Ensure every web application adheres to Johnson Controls security policies and global compliance requirements.
Continuously identify and remediate security vulnerabilities, misconfigurations, and outdated dependencies.
Oversee security layers such as WAF, SSL/TLS, DDoS protection, and access controls.
Partner with cybersecurity teams to conduct periodic audits, penetration tests, and vulnerability assessments.
Define and enforce incident response protocols for security breaches and timely mitigation.
Track and report risk posture and compliance status across the web ecosystem.
Serve as the primary point of contact for external vendors hosting or managing Johnson Controls web properties.
Ensure vendors adhere to security standards, SLAs, contractual obligations, and performance benchmarks.
Conduct regular vendor reviews, audits, and compliance checks in collaboration with procurement, legal, and security teams.
Drive accountability and continuous improvement through KPIs, scorecards, and operational reviews.
Define and monitor Core Web Vitals and other key performance indicators across all websites.
Establish baseline benchmarks for performance, SEO, and accessibility in line with industry standards.
Implement tools to track real user metrics (RUM) and synthetic monitoring across the estate.
Identify performance bottlenecks and lead initiatives to optimize load times, responsiveness, and stability.
Collaborate with development and infrastructure teams to implement performance best practices.
Act as the lead escalation point for web-related incidents affecting availability, performance, or security.
Define and manage incident management processes, including prioritization, triage, and escalation.
Ensure robust monitoring, alerting, logging, and observability strategies are in place.
Lead root cause analysis and implement permanent fixes to prevent recurrence.
Ensure adherence to SLAs for incident resolution and uptime commitments.
Evaluate the current web ecosystem to identify technical debt, redundancies, and modernization opportunities.
Drive consolidation, optimization, and modernization of legacy platforms.
Introduce automation for monitoring, reporting, compliance checks, and operational efficiency.
Promote modern web practices such as headless CMS, edge hosting, and CI/CD pipelines.
Foster a proactive support culture that emphasizes predictive prevention over reactive issue handling.
Develop dashboards and reports capturing security posture, vulnerability trends, and performance metrics.
Report incident trends and resolution timelines to senior leadership and stakeholders.
Drive data-driven decisions to continuously improve the web ecosystem.

Requirements

Bachelor’s degree in Computer Science, Information Technology, or a related field.
Ten or more years of experience in web technologies, digital platforms, or production support roles.
Experience with web architectures including CMS platforms, headless setups, microservices, and monoliths.
Familiarity with hosting environments such as cloud, on-prem, CDN, and edge networks.
Solid grounding in web security principles including OWASP, WAF, SSL/TLS, DDoS protection, and IAM.
Proven ability to manage large-scale, multi-vendor web ecosystems.
Hands-on experience with monitoring tools, performance tuning, and incident management.
Experience with enterprise CMS platforms such as Sitecore or similar.
Knowledge of Core Web Vitals tools like Google Lighthouse and PageSpeed Insights.
Familiarity with modern frontend frameworks such as React and Next.js, plus DevOps practices including CI/CD.
Exposure to cloud platforms like Azure, AWS, GCP and edge hosting providers such as Vercel, Akamai, and Cloudflare.
Strong leadership and the ability to drive cross-functional alignment.
Deep understanding of risk management and compliance frameworks.
Analytical mindset focused on data-driven insights and decisions.
Proven ability to manage complex, distributed environments with multiple stakeholders.
Effective communication skills for both technical and non-technical audiences.

Technologies

Sitecore
React
Next.js
Google Lighthouse
PageSpeed Insights
Azure
AWS
GCP
Vercel
Akamai
Cloudflare
WAF
SSL/TLS
IAM
CI/CD pipelines

Benefits

Competitive salary bonus plan
Paid vacation, holidays, and sick time
Comprehensive benefits including 401K, medical, dental, and vision
On the job and cross training opportunities
Encouraging and collaborative team environment
Commitment to safety through the Zero Harm policy

Role Overview

Johnson Controls seeks a highly skilled Technical Support Lead for Web to take end-to-end ownership of the organization’s global web landscape. This portfolio includes a diverse mix of legacy and modern platforms built with multiple technologies (CMS platforms, custom frameworks, static sites, and legacy architectures) hosted across internal infrastructure and third-party vendor environments. The role establishes a centralized governance model to ensure every web property meets enterprise-grade standards for security, performance, availability, and compliance. Accountability covers web support functions, with a focus on proactive risk mitigation, improved digital experience quality, and operational excellence across the ecosystem. Collaboration with security, infrastructure, digital marketing, and external vendors is essential to maintain policy alignment while continuously enhancing the reliability and performance of all public-facing digital assets.

View full job page →

1mo ago

Technical Support Specialist

Must View Networks Norwalk, CT

Norwalk, CT

1mo ago Closed

$50k - $62k/yr Full time Application Application Support CMS

This position is no longer accepting applications (closed Jul 4, 2026).

Job Description

Technical Support Specialist responsible for network hardware support, deployment, and IT operations at Must View Networks in Norwalk, CT (onsite).

Responsibilities

Support and implement network hardware, design, operation, convergence, and security per VP Operations directives.
Coordinate communications with vendors, partners, contractors, and staff by phone to facilitate technology installations.
Set up and configure deployment hardware including PCs, modems, routers, and wireless access points.
Oversee planning, development, installation, and ongoing operations of hardware and network systems in real time using Asana.
Monitor network health and respond to issues promptly to maintain smooth operations.
Assist in configuring and maintaining web servers and server accounts via WHM and cPanel.
Troubleshoot and repair website issues on our servers, primarily Wordpress-based.
Schedule and manage technicians and handle incoming and outgoing support requests.
Set up and support employee equipment and software, including staff PCs, tablets, and phones.
Collaborate with onsite technicians to oversee signage and network installations, both remotely and in person; some travel is required.
Demonstrate willingness to learn and use software for content management and digital signage.

Requirements

Associate’s Degree or equivalent professional experience.
Professional appearance for meetings with vendors, contractors, and stakeholders.
Bachelor’s degree is not required but preferred.
CompTIA A+ certification is not required but preferred.

Technologies

Asana
WHM
cPanel
Wordpress
Windows

Additional Details

Collaborate with vendors and staff in person and by phone to resolve issues, emphasizing positive, clear communication.
Travel to installation sites across the tri-state area, with anticipated travel around 25%.
Manage multiple projects concurrently to prevent gaps and ensure steady progress.
Maintain a constructive attitude during long-running projects and workflows.
Work with management to plan MVN IT’s future needs while sustaining day-to-day network operations.
Demonstrate aptitude for leading and motivating staff members.
Set project timeframes and priorities aligned with objectives and ongoing assignments.
Provide guidance and technical advice, engaging actively as required.
Adjust Windows settings for different network environments.

Learning Capabilities

How to configure modems, routers, switches, and NICs
How to ping, traceroute, and monitor network traffic
How to use WHM and cPanel for server accounts
How to troubleshoot and repair website issues

View full job page →

Website Management Support Jobs

Tech Support / Customer Support Representative

Technical Support Lead - Web

Technical Support Specialist

Get Website Management Support Jobs alerts