Tech Support / Customer Support Representative

Vlore Foods and POS is seeking a full-time Tech Support / Customer Support Representative for on-site work in Rapids City, IL. This role blends in-office and on-site technical and POS support for restaurants, with local travel for installations as needed. You will troubleshoot hardware and software, assist with POS setup and basic websites, and support sales and installation teams. The position fosters collaboration within a fast-growing tech and merchant services company, with a culture focused on reliability, clear communication, and continuous growth.

Benefits

• Paid time off
• Competitive hourly pay based on experience
• Shift differential or bonuses for late hours, plus travel pay when applicable
• Growth opportunities within a rapidly expanding tech and merchant services organization

Responsibilities

• Provide friendly and professional technical support to restaurant customers via phone, email, chat, and remote desktop
• Troubleshoot POS system issues including hardware, software, connectivity, and payments
• Assist with POS setup, basic training, and configuration
• Build, update, and maintain simple customer websites such as online ordering pages, menus, and basic e-commerce sites
• Handle additional tech tasks such as domain management and digital tools for restaurants
• Travel locally or regionally for on-site installations, troubleshooting, and customer support as needed
• Document support tickets and ensure timely resolution of issues
• Support the sales and installation team

Requirements

• Solid knowledge of computers, technology, and troubleshooting
• Experience or strong interest in web-related tasks such as websites, basic design, and online tools
• Comfortable learning new systems quickly
• Excellent communication and customer service skills
• Willing and able to travel for installations and on-site support; valid driver’s license and reliable transportation required
• Some hours may be late in the evenings or on weekends
• Reliable and flexible with scheduling
• Previous tech support, help desk, web development, POS installation, or restaurant tech experience is a plus

Technologies

• Remote Desktop