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State of New Mexico

Associate IT Support Tech

State of New Mexico
Albuquerque, NM $20 - $30/hr Full time Posted 11d ago
End User Support Hardware Support Help Desk Support Information Technology (IT) Onsite Technical Support
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Job Description

The Associate IT Support Tech role provides tier I desktop support and answers technical questions for Department of Workforce Solutions staff and New Mexico users.

Responsibilities

  • Provide the first line of response for hardware, software, peripheral, and networking assistance; escalate complex issues to tier 2 and/or tier 3 support teams.
  • Document, track, and monitor issues to support timely resolution.
  • Respond to technical questions and provide information, advice, and instructions, including email and password reset support.
  • Support installation, upgrades, configuration, and troubleshooting for computing and communication devices and related peripherals.
  • Follow and ensure compliance with department security standards.
  • Submit daily status reports and complete shift handover reports when applicable.

Requirements

  • High School Diploma or equivalent, plus three (3) months of related work experience.
  • Education from an accredited college or university in a related field and/or direct experience in the occupation totaling three (3) months may substitute for the required experience.
  • Maintain a valid Driver’s License.
  • Maintain a current Defensive Driving Course Certificate from the State of New Mexico, or pass and receive certification within six (6) months of hire as a condition of continued employment.

Working Conditions

  • Office setting with exposure to a Visual/Video Display Terminal (VDT).
  • Extensive use of a personal computer and phone.
  • May require some bending, standing, and lifting up to 35 pounds.

Posting Details

  • Provide technical support to NMDWS staff, New Mexico employers, and New Mexico citizens.

Who You Support

  • Department of Workforce Solutions staff, users, employers, and citizens of New Mexico.

Additional Notes

  • Spanish speaking is preferred.
  • This is a collective bargaining agreement position. All terms and conditions of the agreement apply and must be adhered to.

Location: Albuquerque, NM (onsite)

Salary: USD 20 - 30 per hour

Education: High School Diploma or equivalent

Agency Contact: Anne Clark, Email

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