Representative-Service Desk I-Adult Program

The IT Support Technician Assistant is the first point of contact for end users experiencing technical difficulties. Through a structured apprenticeship program, the role provides technical assistance and supports computer systems, hardware, software, and networks under the guidance of experienced IT staff.

Role Overview

The IT Support Technician Assistant supports users with issues related to computer systems, hardware, software, and networks while participating in a structured apprenticeship program. The position involves responding to user inquiries, performing diagnostics, isolating problems, and implementing solutions, with ongoing support from experienced Information Services personnel.

Apprentices receive hands-on exposure across a variety of environments, including corporate settings, educational institutions, healthcare facilities, and managed service providers.

Location, Department, and Schedule

• Department: Information Services
• Employment Status: Full-Time | Day
• Location: Indianapolis, Indiana (onsite)

Key Responsibilities

• Participate in structured learning experiences, including orientation, competency-based training, simulations, technology observations, and career development activities
• Install, configure, and maintain computer equipment, mobile devices, and software for end users
• Service hardware components based on customer requirements and organizational standards
• Configure and troubleshoot networking equipment and connections
• Apply basic cybersecurity practices to help mitigate threats and protect organizational assets
• Diagnose, resolve, and document common hardware and software issues
• Provide customer support with professionalism and clear communication
• Manage user accounts, permissions, and access controls
• Implement backup and recovery procedures
• Support virtualization and cloud-based technologies
• Maintain accurate documentation and follow operational procedures
• Engage positively with colleagues, clients, and end users while supporting the organization’s mission and values

Requirements

• Demonstrated interest in pursuing an IT or technology-related career
• Ability to successfully complete all required orientation, training, and competency requirements
• Successful completion of pre-employment requirements, including a background check and any required drug screening
• Strong communication and interpersonal skills, with a demonstrated commitment to professionalism and teamwork
• Ability to participate in and complete the requirements of the IT Support Technician apprenticeship program

Experience

• 0 to 2 years of relevant experience preferred
• Previous volunteer work, based tech clubs or programs, or community service experience is beneficial but not required

Why This Role at IU Health

This position offers real-world technology experience while supporting participants’ professional development and career goals. Individuals gain exposure to IT support and technology professions, develop essential workplace and technical skills, and build a foundation for future educational and career opportunities in technology. The role also provides the opportunity to learn from experienced IT professionals while helping solve technical challenges for end users across the organization.