Associate Technical Support Representative

MillerKnoll is hiring an Associate Technical Support Representative (L2) to support teams across the Chicago area. This onsite role also includes remote troubleshooting, covering walk-up assistance, manufacturing floor and office issue resolution, and hands-on setup tasks like PC imaging and software deployment.

You will be the point of contact for end-user technology questions, diagnosing hardware, software, and network problems, documenting outcomes, and escalating when issues require additional expertise. The position blends customer-focused support with ticket-based incident management to keep systems running smoothly.

What you’ll do

• Provide on-site hardware and software support at the primary assigned location in the Chicago Area.
• Deliver remote technology support for associates.
• Respond to user questions and provide technical assistance via phone, email, chat, or in-person.
• Diagnose and troubleshoot hardware, software, network, and other IT-related issues.
• Log and track incidents or service requests using the company ticketing system.
• Prioritize and escalate issues to the appropriate technology teams or specialists when needed after troubleshooting.
• Collaborate with colleagues and other technology teams to resolve complex technical problems.
• Provide guidance and instructions to end-users for using technology systems and applications.
• Maintain accurate documentation of support activities, procedures, and solutions.
• Assist with the deployment and configuration of new hardware and software.

What you bring

• 1 to 2 years of technology support experience, ideally in a larger environment, or a Bachelor’s Degree.
• Knowledge of MS Office products, Windows, macOS, and other enterprise software and related hardware.
• Experience with manufacturing & warehouse technologies.
• Strong troubleshooting skills.
• Strong attention to detail and organization.
• Strong interpersonal skills and a customer-focused approach.
• Strong communication skills.
• Ability to communicate remotely with tools such as Microsoft Teams and Outlook.
• Ability to travel to other MillerKnoll locations in the Chicago area as required.

Technology stack

• MS Office
• Windows
• macOS
• Microsoft Teams
• Outlook

Compensation

USD 55,717 - 73,370 per year (USD 55,717.50 - 73,370.00).

Benefits

• Medical
• Prescription Drug
• Dental
• Vision
• Health Savings Account
• Dependent Day Care Savings Account
• Life Insurance
• Disability and Other Insurance Plans
• Paid Time Off (including Vacation and Parental Leave)
• Holidays
• 401(k)
• Short/Long Term Disability
• Geographic premium
• Annual discretionary incentive
• Equity awards

Location: Chicago, IL (onsite)

Additional details: In general, MillerKnoll positions are closed within 45 days and are open for applications for a minimum of 5 days.

MillerKnoll complies with applicable disability laws. The company provides reasonable accommodations for applicants and employees with disabilities. For accommodation requests related to the application or interview process, or to perform essential job functions, contact [email protected].