Bilingual EDI/Helpdesk Tier 1 Specialist is a full-time call center role supporting EDI and helpdesk requests through phone and email.

Answer EDI/Helpdesk calls on a regular basis as part of a full-time call center function
Handle password/PIN reset requests and support EDI-related email inquiries as required
Escalate and follow up on helpdesk requests, including triage tickets to the appropriate departments
Provide technical assistance to users experiencing transmission difficulties
Support providers, trading partners, and billing agents with electronic 5010 X12 HIPAA batch and real-time transactions
Assist with transmission troubleshooting for EDI submissions
Enroll users for transaction submissions and verify receipt of electronic transmissions
Support EDI technical staff with Beta testing for system changes as needed

Excellent attendance
Verbal and written communication skills
Direct interaction with Florida Medicaid providers via email and phone conversation
Capability to process EDI reports and deliver excellent customer service on calls
Ability to meet deadlines, maintain a positive attitude, and work independently
Operational discipline, conflict resolution skills, professionalism, and ability to remain calm under pressure

Business hours: 8:00 am to 5:00 pm (Mon – Fri)
Initial 90-120 days require reporting onsite, with possibility of hybrid based on overall performance
Must be available to work from home and in office/on site based on business needs
Skills and competency assessment required before advancing to the next selection stage
Video requirements: camera on during all interviews and throughout the first week of orientation
Telework/Hybrid internet requirement: broadband internet with at least 24 Mbps download and 8 Mbps upload

Application deadline: November 2, 2026

Bilingual EDI/Helpdesk Tier 1 Specialist

Job Description