Tallahassee, FL

Support Jobs in Tallahassee, FL

12 jobs found

Include remote jobs

6d ago

IT/Desktop Support Tech I

Tallahassee Memorial Healthcare Tallahassee, FL

Tallahassee, FL

6d ago

Full time Computer Troubleshooting Desktop Support End User Support

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Job Description

Support end-users with reliable, hands-on IT assistance

Tallahassee Memorial Healthcare is seeking a Desktop Support Tech I to maintain, analyze, install, and resolve first-level desktop computer and computing appliance issues for organization end-users. If you enjoy troubleshooting hardware and software problems and providing clear diagnostic support, this role keeps you close to the people and technology that keep daily operations moving.

What you’ll do

Maintain, analyze, install, and resolve first-level desktop computer and computing appliance issues for end-users
Answer questions and provide advice for end-users
Troubleshoot hardware and software problems using diagnostic tools and troubleshooting procedures

What we require

1 year of job-related experience
High School Diploma/GED
Valid state driver license
Must be at least 21 years of age and have a minimum of 2 years of licensed driving experience
Provide a 7-year driving record from the DMV prior to employment
No more than 2 minor violations in the past 3 years and 0 major violations in the past 5 years
Personal vehicle use is required

Preferred

Associate Degree in a related field

Driving and vehicle reimbursement details

This position requires a valid state driver license and meets the age and licensed driving experience criteria noted above. You must provide a DMV driving record prior to employment and meet the stated violation limits.

Use of personal vehicles is required. The vehicle owner is responsible for maintaining adequate insurance coverage for the personal vehicle used for duties as an employee. Tallahassee Memorial Healthcare will reimburse business use of a personal vehicle in accordance with Internal Revenue Service procedures. Your personal vehicle will be used to provide service to fellow colleagues of TMH and not to paying customers.

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21d ago

IT Support Technician

Premiere Computer Solutions Tallahassee, FL

Tallahassee, FL

21d ago

$18 - $20/hr Full time Computer Skills Customer Support End User Support

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Job Description

Premiere Computer Solutions is seeking a customer-focused IT Support Technician to deliver remote and on-site technical support for business clients in Tallahassee, FL.

Responsibilities

Diagnose and resolve hardware, software, Windows, and connectivity issues across desktops, laptops, mobile devices, servers, and peripherals
Provide remote and on-site support to business clients using remote support tools and a ticketing system
Install, configure, maintain, and troubleshoot computers, operating systems, applications, and related equipment
Respond to support calls and requests, keep clients informed, and see issues through to resolution
Assist with maintaining client networks, Windows servers, internal systems, and remote access solutions
Support Microsoft 365, Office applications, email systems, and user account needs
Review backup status, investigate failed backups, document results, and escalate unresolved issues
Help with routine maintenance, updates, and IT infrastructure projects
Gain exposure to virtualization environments, including Microsoft Hyper-V and VMware
Communicate technical information clearly and professionally to clients and coworkers
Maintain accurate ticket notes, document troubleshooting steps, and update procedures and knowledge base articles
Prioritize multiple requests based on urgency and business impact
Build strong client relationships through reliable service, professionalism, and follow-through
Collaborate with other technicians while owning assigned tasks

Requirements

Working knowledge of Windows operating systems and Microsoft Office applications
Familiarity with networking fundamentals, including TCP/IP, DNS, DHCP, and LAN/WAN connectivity
Strong troubleshooting, problem-solving, and critical-thinking skills
Professional written and verbal communication skills and a customer-focused attitude
Ability to work independently, manage competing priorities, and complete tasks end-to-end
Willingness to learn new technologies, follow procedures, and accept constructive feedback
Valid driver’s license and ability to meet applicable pre-employment background, driving-record, and reference-check requirements
Willingness to participate in an occasional after-hours on-call rotation as needed

Technologies

Microsoft 365
Microsoft Office
TCP/IP
DNS
DHCP
LAN/WAN connectivity
Microsoft Hyper-V
VMware
ConnectWise
TeamViewer
LogMeIn
Exchange
Hosted email environments

Benefits

Health insurance
Paid time off (PTO)
401(k)
401(k) matching

Preferred Qualifications

One year or more of help desk, desktop support, or IT support experience
Experience with Windows Server, Microsoft 365, Exchange, or hosted email environments
Familiarity with remote support tools such as ConnectWise, TeamViewer, or LogMeIn
Knowledge of backup platforms, monitoring tools, and routine maintenance procedures
Exposure to Microsoft Hyper-V, VMware, or other virtualization technologies
Relevant certifications such as CompTIA A+, Network+, or Microsoft certifications

Work Environment & Physical Requirements

Full-time, on-site role based in Tallahassee, Florida
Ability to lift and carry equipment weighing up to 50 pounds, with or without reasonable accommodation
Occasional standing, pushing, climbing, kneeling, crawling, or working around IT equipment may be required
Ability to communicate effectively with clients and coworkers by phone, email, and in person
Occasional after-hours support may be required based on client needs and the company’s on-call schedule

Pay: $18–$20 per hour

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26d ago

Help Desk

Lorien Tallahassee, FL

Tallahassee, FL

26d ago

Up to $23/hr Full time Active Directory End User Support Help Desk Support

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Job Description

In this Help Desk role, you will provide first-level technical support to end users by phone and email, managing support tickets and working through computer, printer, software, and network issues. The position also supports Tier 1 request handling with escalation to Tier 2 and Tier 3 when needed.

Onsite Location and Schedule

Location: Tallahassee, FL (onsite)

Pay: USD 23 per hourly

Scheduled shifts: 7am-4pm Mon-Fri; 9am-6pm Mon-Fri; 3pm-12am Mon-Fri

Availability: Potential to work weekends and holidays

What You’ll Do

Troubleshoot and resolve issues related to computer hardware, printers, software, and network connectivity.
Use system analysis techniques to address technical problems across computer hardware, software, mobile devices, and telecommunication systems.
Triages and addresses Tier 1 requests while building familiarity with the escalation process for Tier 2 and Tier 3.
Test fixes to confirm issues are adequately resolved and complete post-resolution follow-ups.
Maintain accurate documentation for end user identification (including name, department, and contact information) and ensure call resolution notes are entered appropriately.
Configure, maintain, test, and document Help Desk applications and a knowledge base, and document and monitor incident and work requests per departmental procedures.
Document and manage client requests using the Help Desk Ticketing system.
Provide routine communication through system documentation and status reporting.
Provide end user training as needed on supported Microsoft technologies or contract-specific applications.
Follow and adhere to simple and complex instructions, including SOPs, and create and update procedural documentation.
Answer, evaluate, and prioritize incoming requests.
Work independently or collaboratively with Help Desk colleagues to solve problems.
Complete other duties as assigned.

Required Qualifications

Experience: 1-2 years providing IT support to end users
Education: Associates in Information Technology preferred (not required)
Understanding of networking services such as DNS and DHCP, including the ability to troubleshoot basic connectivity issues
Experience with Active Directory administration, implementing and troubleshooting Group Policy, and AD topologies
Experience with Office 365 administration and the Office product suite
General knowledge of electronics, PC architecture, and operating systems
Experience with current Windows OS
Proven expertise in Remote Desktop Management, PC troubleshooting, configuration and maintenance, and printer troubleshooting
Working knowledge of diagnostic utilities, including reviewing application error and system event logs using tools such as ping, traceroute, ipconfig, and PsExec
Understanding of VoIP technologies, including administration and troubleshooting
Must currently hold or be willing and able to obtain certifications within a designated timeframe after onboarding:
- ITIL Foundation
- CompTIA A+
- CompTIA Net+
Excellent written and verbal communication skills
Resourceful and able to take initiative in a dynamic environment
Ability to remain calm while handling technical emergency situations or tight deadlines

Core Competencies

Problem Solving: Collaborates to resolve issues and presents solutions.
Technical Skills: Uses current tools and technology, with strong ability to learn new technologies quickly.
Innovation: Improves processes by generating practical ways to solve problems.
Communication: Communicates clearly with teams and end users and maintains professionalism.
Accountability: Follows through on commitments and completes tasks without reminders.
Customer Service: Provides courteous support and takes personal responsibility for resolution.
Stress Tolerance: Handles stressful situations effectively and remains calm during technical emergencies or tight deadlines.

Technologies Used

DNS, DHCP
Active Directory, Group Policy
Office 365, Office product suite
Remote Desktop
Windows OS
ping, traceroute, ipconfig, PsExec
VoIP

Physical Demands and Work Conditions

Ability to lift and/or move up to 30 lbs of equipment
May be required to stand, walk, stoop, kneel, crouch, or crawl
Ability to perform work in small spaces that may require bending and/or crawling to access cables
Ability to sit and work at a computer desk using a mouse and viewing for potentially long periods; includes repetitive data entry and repetitive mental activity such as checking entries in a report

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1mo ago

Bilingual EDI/Helpdesk Tier 1 Specialist

Gainwell Technologies Tallahassee, FL

Tallahassee, FL

1mo ago Closed

$31k - $45k/yr Full time Contact Center Customer Service Customer Support

This position is no longer accepting applications (closed Nov 3, 2026).

Job Description

Bilingual EDI/Helpdesk Tier 1 Specialist is a full-time call center role supporting EDI and helpdesk requests through phone and email.

Responsibilities

Answer EDI/Helpdesk calls on a regular basis as part of a full-time call center function
Handle password/PIN reset requests and support EDI-related email inquiries as required
Escalate and follow up on helpdesk requests, including triage tickets to the appropriate departments
Provide technical assistance to users experiencing transmission difficulties
Support providers, trading partners, and billing agents with electronic 5010 X12 HIPAA batch and real-time transactions
Assist with transmission troubleshooting for EDI submissions
Enroll users for transaction submissions and verify receipt of electronic transmissions
Support EDI technical staff with Beta testing for system changes as needed

Requirements

Excellent attendance
Verbal and written communication skills
Direct interaction with Florida Medicaid providers via email and phone conversation
Capability to process EDI reports and deliver excellent customer service on calls
Ability to meet deadlines, maintain a positive attitude, and work independently
Operational discipline, conflict resolution skills, professionalism, and ability to remain calm under pressure

Technologies

EDI
Password/PIN reset
5010 X12 HIPAA
Real-time transactions
Beta testing

Benefits

401(k) employer match
Comprehensive health benefits
Educational assistance
Generous, flexible vacation policy

What you should expect in this role

Business hours: 8:00 am to 5:00 pm (Mon – Fri)
Initial 90-120 days require reporting onsite, with possibility of hybrid based on overall performance
Must be available to work from home and in office/on site based on business needs
Skills and competency assessment required before advancing to the next selection stage
Video requirements: camera on during all interviews and throughout the first week of orientation
Telework/Hybrid internet requirement: broadband internet with at least 24 Mbps download and 8 Mbps upload

Location & Salary

Tallahassee, FL, US (hybrid)
Salary range: USD 31,400 - 44,800 per year

Application deadline: November 2, 2026

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1mo ago

Support Specialist - Help Desk

FLORIDA ASSN CRT CLERKS INC Tallahassee, FL

Tallahassee, FL

1mo ago Closed

$18+/hr Full time Application Support Customer Service Customer Support

This position is no longer accepting applications (closed Oct 26, 2026).

Job Description

Florida Assn Crt Clerks Inc is seeking an on-site Support Specialist - Help Desk to be the first point of contact for end-user service requests in Tallahassee, FL. In this role, you will handle intake through multiple channels, perform initial triage and troubleshooting, and use the service desk tool to track and escalate issues as needed.

This position focuses on timely, courteous Tier 1 support, including daily follow-up on outstanding problem requests and clear communication of next steps to customers and internal stakeholders.

Key Responsibilities

Answer service desk intake across phone lines, faxes, voicemail, web-apps, and email to support end-users in a timely, courteous manner.
Classify incidents correctly, provide initial incident support, and prioritize based on impact and urgency across different call and customer types.
Track all incidents and service requests in the Service Desk incident management tool and maintain the tool as directed by the Service Center Manager.
Provide initial Tier 1 incident support during first customer contact, and log incidents or requests in the service desk tool when they fall outside your scope.
Notify the appropriate staff immediately when issues or complaints are escalated.
Review the incident management tool daily and submit status reports on outstanding problem requests to designated staff, the Help Desk Supervisor, and/or an Administrator.
Relay written and verbal solutions to customers as directed by the Help Desk Supervisor, Application Support Analyst, or Administrator.
Continuously build operational and technical knowledge through coordination and discussions with the Service Center.
Provide recommendations for corrections, upgrades, and enhancements to applications and procedures to designated staff members.
Maintain professional, courteous communication with coworkers, management, staff, Clerk’s offices, the general public, and others.
Follow all regulations, policies, work procedures, and safety rules and instructions.
Return telephone calls and respond to correspondence, email, and faxes promptly and professionally.
Use strong grammar and professional writing skills to support customer service and documentation.
Deliver high-quality customer service to both internal and external customers.
Learn basic business logic process for each application supported.
Maintain knowledge of the application software as upgrades, releases, and legislative changes occur.

Minimum Requirements

Associate's Degree or the equivalent working experience (required).
Four (4) years of customer service experience with preferred technical service desk support (required).
Motivation with a high level of communication, analytical, and instructional skills (required).
Professional and nonprofessional experience as described can be substituted for required education on a year-for-year basis.
Strong customer service skills and a dependable, reliable work style.
Self-motivated, team-oriented, with a strong work ethic.
Excellent organization, prioritization, and time management, with the ability to multitask and meet tight deadlines.
Excellent written and verbal communication skills.
Ability to work with a personal computer and peripheral equipment in a Windows environment.
Ability to utilize Microsoft Suite and familiarity with computers, printers, and standard office machines.
Prior working experience with court operations or experience with a state agency (preferred).

Location and Compensation

Location: Tallahassee, FL (on-site)
Pay: USD 18 per hourly

Technologies

Windows
Microsoft Suite

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1mo ago

IT Support Specialist

Florida State University Tallahassee, FL

Tallahassee, FL

1mo ago Closed

Full time End User Support Hardware Support Identity and Access Management

This position is no longer accepting applications (closed Oct 20, 2026).

Job Description

The IT Support Specialist provides end-user technical support for the Athletics Department at Florida State University, supporting event-driven technology needs and daily desktop operations. This onsite role in Tallahassee, FL serves as a primary contact for technical support and helps ensure Athletics systems remain available and protected.

Onsite Support Scope

The role provides technical support for Athletics users and related groups, including the Athletics Department, Seminole Boosters, Seminole Productions, and third-party companies such as Legends and Aramark. Support covers on-site assistance as well as support via phone and email during Athletics and special events.

Responsibilities

Act as end-user technical support for the Athletics Department.
Support desktop systems, software, and hardware for Athletics operations.
Configure systems of varying complexity and troubleshoot advanced technical issues.
Provide support for all Athletics desktops, laptops, mobile devices, printers, and software systems.
Serve as the main point of contact within the department to initiate and resolve issues across multiple sites.
Deliver on-site, phone, and email support for technical support requests.
Work in an environment that may contain potentially confidential information, ensuring user data is resilient and protected from malicious software.
Manage Athletics technology inventory, including adding new assets and handling old or non-functional equipment.
Administer a Mobile Device Management solution that tracks all Athletics mobile devices.
Administer an Athletics deployment solution for imaging Windows Workstations.
Provide on-site support for essential services delivered by Information Technology Services, including network connectivity, email, and Active Directory Services.
Supplement University-provided anti-virus software through Athletics system updates and patching to help prevent exploitation.
Serve as a principal point of contact for inquiries and act as a liaison between Athletics users and Information Technology Services and other service-providing departments.
Identify department needs and accurately log support cases or support requests to the appropriate service provider.
Provide on-site support for hardware or software supplied by third-party vendors.
Coordinate with external groups to resolve technical issues and meet department deadlines.
Support technology for events as determined by the Director of Information Technology Services, including on-site or on-call coverage for home Athletics events.
Coordinate with visiting media and production staff to support connectivity to Athletics network resources, game day technology, and support for Athletics staff during home events.
Work to improve game day operations and technology efficiency at Athletics venues.
Complete special projects as assigned by the Director of Technology Support Services.
Perform other duties as assigned.

Required Qualifications

Bachelor’s degree, or a high school diploma or equivalent, and four years of experience.
Valid Florida or Georgia driver’s license, or ability to obtain one upon hire.

Technologies Used

Mobile Device Management
Windows Workstations
Network connectivity
Email
Active Directory Services
Anti-virus software

Additional Information

This position provides IT support to the Athletics Department, Seminole Boosters, Seminole Productions, and third-party companies such as Legends and Aramark.
Staff support is provided during many Athletics events and special events, with onsite coverage during most Athletics events.
Support extends to related campus operations involving teams such as OPS Students, OPS engineers, and full-time employees.
The role is an A&P position.
Successful completion of a criminal history background check is required.

Helpful Profile

IT support experience and an interest in sports.
Ability to receive and resolve support requests.

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3mo ago

DESKTOP SUPPORT SPECIALIST

Syn-Tech Systems, Inc. Tallahassee, FL

Tallahassee, FL

3mo ago Closed

$48k - $55k/yr Full time Active Directory Application Support Cloud

This position is no longer accepting applications (closed Aug 23, 2026).

Job Description

Syn-Tech Systems, Inc. invites you to join as an on-site Desktop Support Specialist in Tallahassee, FL. This full-time role offers a competitive salary of $48,000 - $55,000 per year and a comprehensive benefits package. A Bachelor's degree is listed as the education requirement, and the employer will consider relevant years of experience in lieu of the degree. The position supports a collaborative team and includes opportunities for professional development for those delivering strong end-user support, with a minimum of 3 years of experience in desktop or end-user support.

Responsibilities

Maintains Enterprise XDR on workstations, Virtual Application Delivery software, and various M365 applications.
Creates new accounts within Active Directory, Office 365, Exchange and other applications.
Maintains passwords, data integrity and file system security for the desktop environment.
Installs software and hardware for employees, as needed.
Educates users on the proper usage of company hardware and applications.
Assists users in the configuration of mobile devices to access company applications.
Enforces corporate security standards and maintains group policies and Intune policies at the desktop and user level.
Participates in development of information technology and infrastructure projects.
Optimizes, streamlines, and automates desktop infrastructure using tools such as Intune.
Resolves complex technical issues for employees utilizing the ticket system.
Troubleshoots network issues affecting end users; supplies troubleshooting details to the Network Administrator.
Partners with 3rd party software vendors to troubleshoot and resolve issues.
Recommends hardware and software solutions, including new acquisitions and upgrades.
Supports the department with on-call and after-hours availability, when required.
Assists Systems Administrators and Network Administrator with open IT projects and other related duties, as assigned.

Requirements

A Bachelor's degree in Computer Information Systems, Information Technology, Engineering or related discipline; will consider relevant years' experience in lieu of degree.
Minimum of 3 years' experience in Desktop Support or End User Support with 100+ users.
Working knowledge of Windows Server Roles.
Experience with scripting languages such as Python and PowerShell, preferred.
Security+, Network+, and/or ITIL certification, preferred.
Must be a self-starter with solid communication and interpersonal skills.
Excellent organizational and time management skills with the ability to multi-task and prioritize in a fast-paced environment.
Ability to communicate highly technical information to non-technical users.
Proficient with Windows 10/11 and MacOS.
Extensive experience working with remote users.
Knowledgeable of Windows Server technologies (Active Directory, DHCP, DNS) and Group Policy management.
Experience with M365 solutions such as Exchange, Intune, PowerApps, SharePoint, and Teams.
Experience with Dynamics 365, preferred.
Ability to accurately diagnose and repair desktop/laptop hardware and end user issues.
Extensive experience troubleshooting and resolving issues with Microsoft Office 365 and other Office products.
Extensive experience in change management and documentation.
Experience with Apple products, preferred.
Must be able to physically bend, stoop, and lift up to 40 pounds, as necessary, for equipment installations, workstation setups, etc.